RouteThisRavaConnect

Steps:

• Contact us to get our AWS Account ID to use during the setup

• Copy aws-connect-trigger.js to a new lambda function

  • Give the lambda function the permissions shown here:

• Create a kinesis video stream

  • Add it to your AWS Connect configuration as shown:

• Update your aws connect flow to start the stream and trigger the lambda function

• Update your IAM permissions to support cross account access : https://docs.aws.amazon.com/kinesisvideostreams/latest/dg/how-iam.html#how-iam-crossaccount

  • When Updating the permissions set the role's Maximum session duration to 12 hours as seen here

• Send us the ARN created in the previous step