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RouteThisRavaConnect

Steps:

  • Contact us to get our AWS Account ID to use during the setup

  • Copy aws-connect-trigger.js to a new lambda function

    • Give the lambda function the permissions shown here: alt text alt text

  • Create a kinesis video stream

    • Add it to your AWS Connect configuration as shown: alt text

  • Update your aws connect flow to start the stream and trigger the lambda function alt text

  • Update your IAM permissions to support cross account access : https://docs.aws.amazon.com/kinesisvideostreams/latest/dg/how-iam.html#how-iam-crossaccount

    • When Updating the permissions set the role's Maximum session duration to 12 hours as seen here alt text

  • Send us the ARN created in the previous step