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title: The Stupidity Paradox | ||
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This is a review of the book _The Stupidity Paradox_ by Mats Alvession and | ||
André Spicer which explores the role of functional stupidity in contemporary | ||
organizations. | ||
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The authors' thesis is that functional stupidity is omnipresent, especially in | ||
large firms, and it has a mix of positive and negative outcomes. | ||
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## Stupidity Today | ||
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In the first part of the book the authors claim that predictions from the 1960s | ||
about the arrival of knowledge-based economy still remains a promise. The | ||
reality is that only a small fraction of jobs are knowledge-intensive. In | ||
fact, contemporary organizations make many smart people do stupid things. | ||
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Functional stupidity is the absence of reflection on the purpose or the wider | ||
context of a job. You do the job correctly, focusing on the technical details | ||
but stop searching for questions about the work. Three aspects characterize | ||
functional stupidity: | ||
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1. _Lack of reflexivity_: You don't think about your assumptions. | ||
2. _Lack of justification_: You don't ask why you're doing something. | ||
3. _Lack of substantive reasoning_: You don't consider the consequences or | ||
wider meaning of your actions. | ||
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Wishful thinking, following leaders without scrutiny, unreasoning zeal for fads | ||
and fashions, senseless imitation of others and the use of clichés in place of | ||
careful analysis are examples of functional stupidity. | ||
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In organizations a small amount of functional stupidity is beneficial. | ||
Avoiding difficult conversations can help individuals to suppress their doubts, | ||
be happy and feel comfortable with ambiguity. Ignoring negative impulses help | ||
to get along better with colleagues and provide a steady climb on the corporate | ||
ladder. | ||
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But if people stop asking probing questions and ignore problems for too long, | ||
functional stupidity can lead to larger problems and disasters. People grow | ||
cynical and alienated when they see a large discrepancy between proclaimed | ||
values and actual work. | ||
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## Five kinds of Functional Stupidity | ||
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The second part of the book explores five sources of functional stupidity which | ||
are common in organizations, induced by leadership, structure, imitation, | ||
branding and culture. | ||
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_Leadership-induced stupidity_. When people develop an unquestioning faith in | ||
their boss and in the magical powers of leadership. | ||
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_Structure-induced stupidity_. Formal processes and structures are required in | ||
organizations but they don't guarantee quality, reliability and productivity. | ||
People often blindly trust processes and systems which don't produce the | ||
results they hope for. The mixture of senior managers who mainly sit in | ||
meetings talking to other managers, narrowly focused experts, and routinized | ||
workers create organizations where rule-following trumps good results. | ||
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_Imitation-induced stupidity_. Managers often adopt structures and formal | ||
practices that look good and not what makes the organization function more | ||
efficiently. This is to create an image which conforms to broadly shared | ||
expectations of how an organization should be. But a disconnect between the | ||
organization's image and its everyday practices lead to frustration, low | ||
commitment and cynicism. | ||
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_Branding-induced stupidity_. There is a massive overproduction in many parts | ||
of the economy. To dispose of this surplus we developed an economy of | ||
persuasion. Branding helps to transform the dull job of convincing people | ||
about things they don't need or want into something that sounds exciting and | ||
interesting. But branding activities are often met with indifference and | ||
cynicism. | ||
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_Culture-induced stupidity_. Corporate culture coordinates people, offers a | ||
shared sense of purpose, creates a common identity and reduces conflicts and | ||
confusion. But culture always includes a degree of functional stupidity. Most | ||
organizations foster a culture of optimism, focusing on the present and being | ||
change oriented. But when you can't mention bad news you often can't adapt to | ||
important changes. If you don't look at the past you cannot learn from it. And | ||
an organization that drifts from one change initiative to another without real | ||
benefits becomes self-obsessed and gets harder to get actual work done. | ||
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## Stupidity management | ||
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Although it's never presented explicitly, stupidity management, that is to | ||
reduce thinking at work, is an important activity for managers. Again, small | ||
amount of functional stupidity can be advantageous because too much thinking | ||
can lead to conflicts, uncertainties, doubts and reduced motivation. | ||
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The third part enumerates four ways managers encourage functional stupidity: | ||
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* _Authority_: Manager use their formal position in the hierarchy to make | ||
subordinates follow polices and orders. The hope for a reward or the fear of | ||
punishment discourages staff from thinking too much. | ||
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* _Seduction_: Managers enlist attractive ideas and arrangements to persuade | ||
people. It's often about arguing that change is always good and about | ||
painting a rosy picture of the future absent of the past and present | ||
problems. | ||
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* _Naturalisation_: Managers claim that the organization's assumptions, its | ||
view of the word, and goals are self-evident, or natural. | ||
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* _Opportunism_: Managers buy into questionable trends or actions because good | ||
things will follow. Instead of searching or explaining the purpose of an | ||
action they rationalize the doubts. | ||
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The closing chapter proposes to fight functional stupidity with _critical | ||
thinking_: querying assumptions, asking for and being prepared to give | ||
justification and considering the outcomes and meaning of what we do. | ||
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The authors suggest that organizations instead of encouraging only optimism | ||
they should build up _negative capability_, the ability to face uncertainty, | ||
paradoxes and ambiguities. Some steps in this directions are: | ||
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* _Post- or pre-mortems_: Take a good look at a failed project and learn from | ||
it. Or, before a project starts try to imagine all possible ways the project | ||
could fail. | ||
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* *Listening to newcomers and outsiders*: New employees or an external person | ||
may point out deficiencies or silly things in your organization that you've | ||
grown accustomed to. | ||
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* *Reflective routines and anti-stupidity task force*: Regularly stop to think | ||
and ask: _Why?_. Evaluate your projects, structures and processes. Do they | ||
make sense? What's their purpose? Perhaps even try to discontinue or cancel | ||
an activity or an arrangement. | ||
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# Summary | ||
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I'd recommend _The Stupidity Paradox_ to everybody who works for any | ||
organization that employs more than a dozen people. Functional stupidity -- | ||
characterized by the lack of reflexivity, lack of justification and the lack | ||
of substantive reasoning -- is everywhere in today's organizations. This | ||
sounds depressing. Indeed, even the authors are concerned: | ||
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> Everyone from CEOs to low-level employees is regularly put at risk of | ||
> overdosing on stupidity management. We believe that this corporate no-think | ||
> is one of the most urgent, yet most challenging, issues that organizations | ||
> face today. | ||
But the book also makes the point that inhibiting individual thinking in | ||
certain cases results in less conflicts, happier work environment and higher | ||
productivity. | ||
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_The Stupidity Paradox_ helps to spot elements of functional stupidity and | ||
provides some advise how to keep it under control. In summary, the antidote of | ||
functional stupidity is critical thinking: reflecting on your assumptions, on | ||
your actions and on their consequences. |