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A generic agent custom module that executes any process transition action you like

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samueldc/Znuny.ExecuteProcessTransitionAction

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ExecuteProcessTransitionAction

A generic agent custom module that executes any process transition action you like.

Requirements

  • Znuny 6.3.4 or similar.

Usage

  • Copy file ExecuteProcessTransitionAction.pm module to Custom/Kernel/System/GenericAgent/ folder.
  • Create a process transition (could be a mock one) for log purposes.
  • Create the process transition action(s) you would like to run.
  • Create a new generic agent using this custom module.

Parameters

  • TransitionActionEntityIDs (required): a comma separated list with the process transtion action entity IDs you would like to run.
  • TransitionEntityID (required): a process transition for log purposes (its condition will not be avaliated).
  • HistoryName (required): a text for the ticket history only for audit purposes.

Observation

  • The ticket that triggers the generic agent must be a process ticket.
  • I recommend to document the workflow in a mock workflow inside the process definition.

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A generic agent custom module that executes any process transition action you like

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