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sample |
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Set up and send quick responses for frequent queries and discussions. |
microsoft-teams-apps-quickresponses |
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In fields such as technical support, quick responses to frequently asked questions is an effective solution for both the customer and technical professionals, as it offers the possibility of providing a quick answer to common questions while requiring little human intervention.
In addition, sales representatives or technical support professionals send same or similar responses to questions asked by customers and users. However, time spent drafting these are not the best use of their time. Increase productivity and cut back on the amount of time spent writing and collating these responses by using Quick Responses app in Microsoft Teams.
Using the Quick Responses app in Microsoft Teams, users can build their library of quick responses and use the Messaging Extension to search and insert the quick response in compose box saving time and effort. In addition, they can add a response to their existing list of saved responses using an existing chat conversation invoking the app through a Message Action. Users can also tap into a centrally published library of quick responses to stay current & accurate.
Please read the license terms applicable to this app template here. In addition to these terms, by using this app template you agree to the following:
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You are responsible for complying with applicable privacy and security regulations related to use, collection and handling of any personal data by your app. This includes complying with all internal privacy and security policies of your organization if your app is developed to be sideloaded internally within your organization.
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Microsoft will have no access to data collected through your app. Microsoft will not be responsible for any data related incidents or data subject requests.
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Any trademarks or registered trademarks of Microsoft in the United States and/or other countries and logos included in this repository are the property of Microsoft, and the license for this project does not grant you rights to use any Microsoft names, logos or trademarks outside of this repository. Microsoft’s general trademark guidelines can be found here
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Use of this template does not guarantee acceptance of your app to the Teams app store. To make this app available in the Teams app store, you will have to comply with submission process and validation, and all associated requirements such as including your own privacy statement and terms of use for your app.
Begin with the Solution overview to read about what the app does and how it works.
When you're ready to try out Quick Responses, or to use it in your own organization, follow the steps in the Deployment guide.
Thoughts? Questions? Ideas? Share them with us on Teams UserVoice!
Please report bugs and other code issues here
This project welcomes contributions and suggestions. Most contributions require you to agree to a Contributor License Agreement (CLA) declaring that you have the right to, and actually do, grant us the rights to use your contribution. For details, visit https://cla.opensource.microsoft.com.
When you submit a pull request, a CLA bot will automatically determine whether you need to provide a CLA and decorate the PR appropriately (e.g., status check, comment). Simply follow the instructions provided by the bot. You will only need to do this once across all repos using our CLA.
This project has adopted the Microsoft Open Source Code of Conduct. For more information see the Code of Conduct FAQ or contact [email protected] with any additional questions or comments.