Repositories list

• Znuny

  Public
  Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

  supportjavascripthelpdesk+ 6perlticketingcustomer-supportotrscustomer-careznuny

  Perl

  •

  GNU General Public License v3.0

  •89•397•64•50•Updated Dec 18, 2024Dec 18, 2024

• Znuny4OTRS-CTI

  Public
  URL-CTI Support for incoming calls.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •6•13•0•0•Updated Dec 12, 2024Dec 12, 2024

• Znuny-PrimarySecondary

  Public
  With the primary/secondary ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the primary ticket must be closed. All other tickets will be closed automatically, and the solution text for the primary ticket will be sent to all customers of secondary tickets.

  Perl

  •3•2•0•1•Updated Dec 5, 2024Dec 5, 2024

• manual

  Public
  Makefile

  •4•4•1•2•Updated Nov 28, 2024Nov 28, 2024

• FAQ

  Public
  An FAQ module to manage FAQs and also used as knowledge base.

  addonfaqotrs+ 2knowledge-managementznuny

  Perl

  •0•1•0•0•Updated Nov 27, 2024Nov 27, 2024

• Znuny4OTRS-CustomerMap

  Public
  A Google Maps integraton. A visualiation of your customers in a dashboard plugin.

  packageotrsotrs-package+ 1znuny4otrs

  Perl

  •3•5•0•0•Updated Nov 19, 2024Nov 19, 2024

• Znuny4OTRS-ProcessTimeUnits

  Public
  This package contains the functionality to set time units in processes without displaying article field.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •2•2•0•0•Updated Nov 19, 2024Nov 19, 2024

• Znuny4OTRS-TypePriorityBasedEscalation

  Public
  An extension to support priority based escalations in Znuny, Znuny LTS and ((OTRS)) Community Edition.

  packageotrsznuny4otrs+ 1otrs-package

  Perl

  •1•3•0•0•Updated Nov 18, 2024Nov 18, 2024

• Znuny-SMTPRateLimit

  Public
  Perl

  •0•1•0•0•Updated Nov 8, 2024Nov 8, 2024

• Znuny4OTRS-ExternalURLJump

  Public
  With this extention you will be able to add external links to OTRS agent and customer navigation bar.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •4•6•0•0•Updated Nov 5, 2024Nov 5, 2024

• ITSMConfigurationManagement

  Public
  This package implements all ITSM configuration management features. This package requires the ITSMCore package.

  addonotrsitsm+ 1znuny

  Perl

  •4•1•1•1•Updated Nov 4, 2024Nov 4, 2024

• GeneralCatalog

  Public
  The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.

  addonotrsitsm+ 1znuny

  Perl

  •0•1•0•0•Updated Nov 4, 2024Nov 4, 2024

• ITSMChangeManagement

  Public
  The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

  addonotrsitsm+ 2changemanagementznuny

  Perl

  •1•1•0•0•Updated Oct 23, 2024Oct 23, 2024

• Znuny4OTRS-SecondTicketCreateScreen

  Public
  Provide a second phone and email ticket create screen with own config settings.

  packageotrsznuny4otrs+ 2znunyotrs-package

  JavaScript

  •1•8•0•0•Updated Oct 22, 2024Oct 22, 2024

• Survey

  Public
  A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

  Perl

  •3•1•1•1•Updated Oct 22, 2024Oct 22, 2024

• Znuny4OTRS-EscalationSuspend

  Public
  A module to enable escalation suspension.

  packageotrsotrs-package+ 1znuny4otrs

  Perl

  •2•2•1•0•Updated Oct 21, 2024Oct 21, 2024

• Znuny4OTRS-PasswordPolicy

  Public
  An extension to improve the password policy in OTRS.

  otrsznuny4otrs

  Perl

  •4•4•0•0•Updated Oct 21, 2024Oct 21, 2024

• otrs-sopm

  Public
  This gem provides a class to parse, manipulate and store SOPM files and create OPM strings from them.

  znuny4otrsotrs

  Ruby

  •

  MIT License

  •2•3•0•0•Updated Oct 21, 2024Oct 21, 2024

• ITSMIncidentProblemManagement

  Public
  This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

  addonotrsitsm+ 1znuny

  Perl

  •4•1•0•0•Updated Oct 21, 2024Oct 21, 2024

• ImportExport

  Public
  The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

  addonotrsznuny

  Perl

  •0•1•1•0•Updated Oct 17, 2024Oct 17, 2024

• Znuny4OTRS-DownloadAllAttachments

  Public
  This package contains the functionality to download all ticket or article attachments as a single zip file.

  packageotrsotrs-package+ 1znuny4otrs

  Perl

  •5•4•0•0•Updated Oct 16, 2024Oct 16, 2024

• ZnunyCodePolicy

  Public
  Znuny code quality checker.

  communityznuny4otrsznuny+ 2codepolicyquality-checker

  Perl

  •4•2•1•0•Updated Oct 15, 2024Oct 15, 2024

• Znuny-DashboardWidgetSearchProfile

  Public
  Perl

  •0•2•0•0•Updated Oct 14, 2024Oct 14, 2024

• Znuny-Search

  Public
  A new API for search within the Znuny framework.

  Perl

  •2•1•5•0•Updated Oct 14, 2024Oct 14, 2024

• Znuny4OTRS-OutOfOfficeFilter

  Public
  PostMaster filter to prevent ticket status changes by out-of-office messages.

  packageotrsznuny4otrs+ 1otrs-package

  Perl

  •1•3•0•0•Updated Oct 11, 2024Oct 11, 2024

• SystemMonitoring

  Public
  This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be c…

  Perl

  •3•1•0•0•Updated Oct 7, 2024Oct 7, 2024

• ITSMCore

  Public
  The Znuny::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

  addonotrsitsm+ 1znuny

  Perl

  •1•1•0•0•Updated Oct 2, 2024Oct 2, 2024

• ITSM

  Public
  This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.

  addonotrsitsm+ 1znuny

  Perl

  •0•1•0•0•Updated Sep 20, 2024Sep 20, 2024

• ITSMServiceLevelManagement

  Public
  This package implements all ITSM service level management features. This package requires the ITSMCore package.

  addonotrsitsm+ 1znuny

  Perl

  •0•1•0•0•Updated Sep 10, 2024Sep 10, 2024

• Znuny4OTRS-SortByLastContact

  Public
  Sort QueueView, StatusView and LockedView in OTRS by last contact.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •2•7•1•0•Updated Aug 29, 2024Aug 29, 2024