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Troubleshooting guide

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Gersh Payzer edited this page Jul 18, 2018 · 11 revisions

I can't connect to Mixer Double check that you have linked your Mixer account to Unreal. You can check by going to Edit > Project Settings, then selecting Mixer Interactivity under the Plugins section. Double check that it says "Logged in as " in the Game Binding header.

My game runs slowly
Unreal throttles the Editor by default when the Window is not in focus. To turn this setting off you can:

  1. Go to Edit > Editor Preferences....
  2. Uncheck the Use less CPU when in Background checkbox. Please note, this use more battery life and system resources.

I can't get to the web browser because I can't see my cursor
Unreal hides the cursor by default. To show the cursor, press Shift + F1.

Can't Broadcast from Xbox One If you cannot broadcast from Xbox One, make sure:

  • You are signed in.
  • Your game has a Title ID and Service Configuration that you have access to.

Video is not showing the right frames If you are broadcasting from Xbox and you see test frames (the astronauts in the living room) this is because your game is not released yet and Xbox Live is blocking the broadcast. If you want to see the frames, you can go to the developer portal and change the embargo settings to allow broadcasting.

An alternative is to use a capture card instead of the guide to broadcast.

The most popular workflow though is to work with the test frames. Since the interactive controls show up and the Xbox is usually close enough to see, the video isn't necessary for testing and development.

Incidents
If you are noticing something that isn't covered by this guide, it's possible there is a site incident. You can check for incidents here: https://status.mixer.com/. Examples include slow response times for APIs or not being able to broadcast.

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