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123 Open 782 Closed
123 Open 782 Closed
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Issues list

Contact, Customer and Email Account not being set on Tickets bug Something isn't working
#2115 opened Dec 24, 2024 by casesolved-co-uk
Can't set Ticket resolution description bug Something isn't working
#2114 opened Dec 24, 2024 by casesolved-co-uk
Keyboard navigation doesn't work bug Something isn't working
#2112 opened Dec 23, 2024 by ruthra-kumar
Can't remove description for knowledge base sub-category once set bug Something isn't working design
#2099 opened Dec 18, 2024 by ruchamahabal
Chargeable hours
#2098 opened Dec 18, 2024 by casesolved-co-uk
Customer with multiple domains bug Something isn't working
#2096 opened Dec 17, 2024 by casesolved-co-uk
3
Ability for agent to modify Contact Name
#2093 opened Dec 17, 2024 by casesolved-co-uk
Insert a link to the ticket in emails
#2090 opened Dec 16, 2024 by casesolved-co-uk
Create new ticket on behalf of Contact
#2089 opened Dec 13, 2024 by casesolved-co-uk
1
Agent and Team Email Signatures
#2085 opened Dec 11, 2024 by casesolved-co-uk
Spam tickets & contacts
#2084 opened Dec 11, 2024 by casesolved-co-uk
Missing Documentation
#2083 opened Dec 11, 2024 by casesolved-co-uk
Email settings does not support generic self-hosted mail server
#2082 opened Dec 11, 2024 by casesolved-co-uk
incorrect first response time bug Something isn't working
#2075 opened Dec 9, 2024 by nextchamp-saqib
Screenshots are public bug Something isn't working
#2074 opened Dec 8, 2024 by barredterra
full ticket content doesn't show in Firefox bug Something isn't working
#2069 opened Nov 29, 2024 by sagarvora
Restrict users from creating new tickets unless they provide CSAT feedback for previous tickets.
#2057 opened Nov 22, 2024 by varshapriyas
If a user does not close the ticket after the issue is resolved, it should be auto-closed after a defined time period. enhancement New feature or request
#2053 opened Nov 22, 2024 by varshapriyas
Configure "Specific channel" commands to enable ticket updates and integrate them seamlessly with the ticketing system
#2052 opened Nov 22, 2024 by varshapriyas
A second-level escalation should occur if the engineer does not respond to a ticket within the specified time.
#2051 opened Nov 22, 2024 by varshapriyas
If a ticket is reopened multiple times, a second-level escalation should be triggered.
#2050 opened Nov 22, 2024 by varshapriyas
1
Support for Customized Mail Usage in Helpdesk
#2048 opened Nov 21, 2024 by fmarslan
Multiple Email Account issue bug Something isn't working
#2046 opened Nov 20, 2024 by prarup
Discard button non-functional on New Ticket screen bug Something isn't working
#2038 opened Nov 8, 2024 by joshuarestivo
1
Error in creating a new ticket bug Something isn't working
#2029 opened Nov 1, 2024 by amrit-citrusleaf
5
ProTip! Find all open issues with in progress development work with linked:pr.