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Issues: Probesys/bileto
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Allow agents to approve/refuse a solution
topic: ticketing
All the stuff related to the tickets
type: improvements
Things could be nicer
Allow to search/filter contracts
topic: contracts
All the stuff related to the contracts
type: new
Global features that aren't there yet
Improvements to team setup
type: usability testing
We need to perform testing with users to evaluate the features
#798
opened Nov 18, 2024 by
marien-probesys
Remove the @phpstan-ignore annotation in the MailboxEmail factory
easy task
Good for first time contributors
external blocking
Just waiting for some external actions
technical debt
The past will not stop us from moving forward
type: technical
These are of interest to administrators
Images in the body of notification emails are not correctly displayed
topic: emails
All the stuff related to the emails system
type: bug
Something isn't working
Load the seeds with the DataImporter
technical debt
The past will not stop us from moving forward
type: technical
These are of interest to administrators
Allow to escalate or transfer tickets to another team/agent
topic: ticketing
All the stuff related to the tickets
type: new
Global features that aren't there yet
#765
opened Oct 21, 2024 by
marien-probesys
Handle correctly when losing access to a ticket after changing its actors
ready ✅
You can work on this!
topic: ticketing
All the stuff related to the tickets
type: bug
Something isn't working
Provide a maintenance mode
type: technical
These are of interest to administrators
#737
opened Sep 23, 2024 by
marien-probesys
Send a notification to new users
type: new
Global features that aren't there yet
#731
opened Sep 10, 2024 by
marien-probesys
Creating an organization while not having a global authorization
ready ✅
You can work on this!
type: improvements
Things could be nicer
Explain why reopening a closed ticket
ready ✅
You can work on this!
topic: ticketing
All the stuff related to the tickets
type: improvements
Things could be nicer
Update to PHP-IMAP 5.6 (when released)
external blocking
Just waiting for some external actions
technical debt
The past will not stop us from moving forward
type: technical
These are of interest to administrators
Detect and block spam
topic: ticketing
All the stuff related to the tickets
#648
opened Jun 17, 2024 by
marien-probesys
List "on-call" times
type: usability testing
We need to perform testing with users to evaluate the features
#612
opened Apr 12, 2024 by
marien-probesys
Allow to filter/search into the list of organizations
type: improvements
Things could be nicer
#611
opened Apr 12, 2024 by
marien-probesys
Link a finished contract to a ticket
topic: contracts
All the stuff related to the contracts
type: improvements
Things could be nicer
#609
opened Apr 12, 2024 by
marien-probesys
Provide a simplified interface to create tickets (API?)
topic: ticketing
All the stuff related to the tickets
type: new
Global features that aren't there yet
#608
opened Apr 12, 2024 by
marien-probesys
Groups of organizations
type: new
Global features that aren't there yet
#578
opened Feb 19, 2024 by
marien-probesys
Global feedbacks on the answer forms
topic: ticketing
All the stuff related to the tickets
type: improvements
Things could be nicer
#554
opened Jan 11, 2024 by
marien-probesys
Act on the emails in error
topic: emails
All the stuff related to the emails system
type: improvements
Things could be nicer
#552
opened Jan 11, 2024 by
marien-probesys
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