- Introduction
- Demo Video
- Live Demo
- The Problem
- The Solution
- Cohort Information
- Volunteer with Us
- About Us
- Documentation
Jan Ki Baat (JKB) is an initiative by People+AI designed to revolutionize how governments and organizations gather real-time feedback from citizens. By leveraging AI-powered voice bots, JKB enables large-scale, authentic feedback collection, empowering decision-makers with actionable, data-driven insights.
Click the icon above to watch the demo on Google Drive.
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Call us to interact with our AI-powered voice bot and explore how the system works in real-time.
Governments and organizations today face a significant challenge: understanding the true needs and concerns of citizens. Traditional feedback mechanisms are costly, slow, and often distorted by intermediaries. This leaves a critical gap in how policies are informed and services are improved, especially in rural and underserved areas.
- What if you, as a citizen, had a single phone number to directly share feedback about public services?
- What if your government could respond to your needs as efficiently as companies like Amazon?
- What if decision-makers could instantly launch real-time user research programs without being bogged down by bureaucracy?
Jan Ki Baat offers a simple, scalable, and cost-effective solution to this disconnect. By enabling citizens to provide real-time feedback through phone calls, JKB bridges the gap between policy-makers and the public, transforming how governments listen and respond.
- Single Access Point: A single phone number allows citizens to share feedback about public services.
- AI-Powered Conversations: Using AI voice bots, we enable natural conversations in multiple languages, making the system accessible to citizens from all walks of life.
- Real-Time Insights: Feedback is instantly processed and analyzed, allowing governments to act quickly on citizen needs.
- Scalable & Inclusive: This approach enables large-scale feedback collection, reaching even the most remote communities in their local languages, ensuring their voices are heard.
Jan Ki Baat launched its first experimental cohort, partnering with 12 organizations and 8 technology platforms. This pilot tested the feasibility of large-scale feedback collection across different use cases, such as:
- Identifying beneficiaries for government schemes like old-age pensions.
- Assessing the impact of monsoon floods in regions like Assam.
- Verifying the satisfaction levels of beneficiaries of programs like Ayushman Bharat.
- Understanding user behavior in Tier 2/3 cities for mobile commerce providers.
- 12 Organizations were selected from 40 applications (Non-profit: 5, For-profit: 7).
- 1000+ Calls were made, gathering real-time feedback across diverse use cases.
- 8 Infrastructure Providers were onboarded to deliver multilingual capabilities.
- Insights: The pilot revealed critical learnings about language support, technology challenges, and best practices to increase call success rates, especially in Hindi and English.
- Focus on scaling to reach 1 million calls across multiple languages.
- Partner with state governments to integrate JKB into public service delivery.
- Continue refining the AI system to support more regional dialects and improve user engagement.
We are looking for passionate individuals to join the Jan Ki Baat initiative in various capacities, including product managers and volunteers. If you are interested in contributing beyond code—by helping manage projects, organizing pilots, or providing strategic input—this is your chance to make a significant impact.
Join us by filling out the volunteer form and select Jan Ki Baat as your project of interest. Your contributions can greatly improve public service delivery across India.
If you have any queries or new ideas regarding this project, please create an issue in this repository. Let's have a discussion!
For other queries, please reach out to [email protected] or [email protected].
All project-related documents are available in the doc/ folder.
Here are some key resources:
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