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Update restore-deleted-table-records.md #2650

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Jun 28, 2024
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Update restore-deleted-table-records.md #2650

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15 changes: 11 additions & 4 deletions power-platform/admin/restore-deleted-table-records.md
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Expand Up @@ -4,7 +4,7 @@ description: "Learn how to use the Power Platform admin center to view restore d
author: Mattp123
ms.component: pa-admin
ms.topic: conceptual
ms.date: 06/11/2024
ms.date: 06/28/2024
ms.subservice: admin
ms.author: adkuppa
search.audienceType:
Expand Down Expand Up @@ -55,16 +55,23 @@ Viewing and acting on the deleted records in the Power Apps user experience is o
1. Select **Ok** to confirm the action to restore.

## Known issues

### Some records aren't restored

Some organizations add custom business logic that deletes records related to a record that is deleted. To restore related records deleted by custom business logic, you need to apply the opposite logic on the `Restore` operation to recover the records when you restore the original record that was deleted.

Records deleted via the table relationship cascade behavior process can be restored. For more information about cascade behavior, go to [Configure table relationship cascading behavior](/power-apps/developer/data-platform/configure-entity-relationship-cascading-behavior).

### Restore option not shown after enabling the recycle bin
### Deleted records aren't shown after turning on the recycle bin

Deleted records might not appear when the recycle bin feature is turned on. Verify that the **Enable RecycleBin for Organization** system job is turned on. Go to the Power Platform admin center, select the environment where this issue is happening, and select **Settings** > **Audit and logs** > **System jobs**. On the **System Jobs** page, search for **Enable RecycleBin**. Confirm that the **Status Reason** is **Succeeded**.

If the **Status Reason** isn't **Succeeded**, or despite the success state appearing correct, and you're not seeing the **Restore** option for deleted records, contact a [Microsoft support representative and create a support request](get-help-support.md).

### Records deleted through cascading behaviors aren't present in Deleted Records view

Records that were deleted through automated, cascading behaviors can't be restored independently. These records need to be restored in the order in which they were deleted. The original record that was deleted must be restored before any related records that were deleted through automated cascading behaviors.

The **Restore** button might not appear even when the recycle bin feature is turned on. Verify that the **Enable RecycleBin for Organization** system job is turned on. Go to the Power Platform admin center, select the environment where this issue is happening, **Settings** > **Audit and logs** > **System jobs**, and search for **Enable RecycleBin** and confirm the **Status Reason** is **Succeeded**. If the status reason isn't **Succeeded** or despite the success state appearing correct you're not seeing the **Restore** option for deleted records, contact a [Microsoft support representative and create a support request](get-help-support.md).
For more information about cascading behavior, go to [Configure table relationship cascading behavior](/power-apps/developer/data-platform/configure-entity-relationship-cascading-behavior).

### See also

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