Google Summer of Code 2021 ideas
Znuny is a service desk which is based on OTRS 6 ((Community Edition)). It (currently) is 100% compatible with OTRS 6.
| # | Title | Description | Link |
|---|---|---|---|
| 1 | Support for regular expressions in Generic Agent filters | Modify | Link |
| 2 | Support for empty values in Generic Agent filters | Modify | Link |
| 3 | Support for negations in conditions for ticket notifications | Modify | Link |
| 4 | Support for inline text modules | Design & Implement | Link |
| 5 | Plannable dates for sending emails for tickets | Design & Implement | Link |
| 6 | Improved/up-to-date full-text search for tickets (including attachments), FAQ entries and config items | Design & Implement | Link |
Other ideas?
Just create an issue and mark it as "Question".
| name | Mentor Years | Experience |
|---|---|---|
| Johannes Nickel | - | Consultant/Dev |
| Jens Pfeifer | - | Dev |
| Denny Korsukéwitz | - | Dev |
| Roy Kaldung | - | Consultant/Dev |
Support for regular expressions in Generic Agent filters
Description:
The Generic Agent does not support regular expressions in the filter section for attributes, just wildcards like * or %. We would like to see an implementation which allows regular expressions to be used in the text fields of the filter section.
Prerequisite:
- Perl knowledge
Nice to have:
- Znuny or OTRS knowledge
Difficulty:
- easy
Mentors:
- Johannes Nickel @hanneshal
- Jens Pfeifer @jepf
Support for empty values in Generic Agent filters
Description:
The Generic Agent which is used to perform maintenance and supportive tasks does not support a check for empty values in its filters. We would like see a solution where it is possible to explicitly check for empty values in the filter section.
Prerequisite:
- Perl knowledge
Nice to have:
- Znuny or OTRS knowledge
Difficulty:
- medium
Mentors:
- Johannes Nickel @hanneshal
- Jens Pfeifer @jepf
Support for negations in conditions for ticket notifications
Description:
Users of the Znuny service desk have the possibility to create custom notifications. These notifications get triggered by specific conditions. We often get the request that a notification should be triggered if a ticket "does not have" a specific value. This is currently not possible and should be implemented.
Prerequisite:
- Perl knowledge
Nice to have:
- Znuny or OTRS knowledge
Difficulty:
- easy
Mentors:
- Johannes Nickel @hanneshal
- Jens Pfeifer @jepf
Support for inline text modules
Description:
In the Znuny service desk we use CKEditor to create richtext content for emails, notes and replies. We already have an extension which allows to use text modules in a separate widget. We would like to use this as a base for inline text modules. The user should be able to type a special keyword followed by "search keywords" which then get autocompleted to a text module.
Prerequisite:
- Perl knowledge
- JavaScript knowledge
- HTML and CSS knowledge
Nice to have:
- Znuny or OTRS knowledge
Difficulty:
- medium
Mentors:
- Roy Kalund @rkaldung
- Johannes Nickel @hanneshal
- Jens Pfeifer @jepf
Plannable dates for sending emails for tickets
Description:
In the Znuny service desk we send a lot of emails. Sometimes a user would like to send an email for a ticket later at a specific date and time. A user should be able to select a date and time and mark the email for timed delivery. The timed delivery is already technically possible in Znuny but not controllable by the user.
Prerequisite:
- Perl knowledge
- JavaScript knowledge
- HTML knowledge
Nice to have:
- Znuny or OTRS knowledge
Difficulty:
- medium
Mentors:
- Roy Kalund @rkaldung
- Johannes Nickel @hanneshal
- Denny Korsukéwitz @dennykorsukewitz
