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Keeps loading forever #32

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sianghung opened this issue Jan 24, 2019 · 3 comments
Open

Keeps loading forever #32

sianghung opened this issue Jan 24, 2019 · 3 comments

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@sianghung
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sianghung commented Jan 24, 2019 •
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It was working fine previously, but after I changed my API key to point to a new Freshchat instance in the EU region, it just keeps loading forever when showConversation is called. No error is shown either.

screenshot_20190124_122128_be tentootst
@MuthuFD
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MuthuFD commented Jan 31, 2019

@sianghung This usually happens when AppId and AppKey are incorrect. Please check if they are right.

If they are correct and FAQs are not loading please share us the APK of your application at [email protected].

@orest-zhuromskyy
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orest-zhuromskyy commented Jul 3, 2022 •
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Hey, @MuthuFD I also have this problem. The appId and appKey are correct. The FAQs have the same behavior.
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@MuthuFD
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MuthuFD commented Jul 31, 2022

@orest-zhuromskyy Please confirm that you are setting domain while calling SDK init
Domain details will be available in Settings -> Mobile SDK.

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@MuthuFD @sianghung @orest-zhuromskyy