Private webscoket connection never connects

[maxbot1-bot]

hi,

I try to run the following bit of code

client = Client(api_key, api_secret, api_passphrase, is_sandbox=True)
ksm_private = await KucoinSocketManager.create(loop, client, handle_evt, private=True)

Account balance - must be authenticated

await ksm_private.subscribe('/account/balance')
while True:
print("sleeping to keep loop open")
await asyncio.sleep(20, loop=loop)

The code just goes into a loop at does nothing. I am not receiving any errors stating that the topic is bad
I can use the REST api just fine to see my account balance
I can also use the socket connection for market data with private='False'

@sammchardy what do you mean when you say 'must be authenticated'?

Thanks a lot for your help

[srsgi]

+1 having the same issue. Have you found any solution?

[srsgi]

This is working fine when i removed ip restrictions from my api key. Have to look into why that is probably an error from my side. But yes I tested and this feature is working fine with api v2