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This is a feature request from On The Move @ UPartners. The idea is that when viewing the list of cases, you would be able to tell right away which cases contain "new" messages.
This would presumedly be a per-user thing - i.e. user 1 looking at a case doesn't affect whether user 2 sees the case as containing unread messages or not.
The text was updated successfully, but these errors were encountered:
User that requested this also said that it would work to just order cases by most recently added message - thus if a message is added to a case, it pops to the top of the cases list.
This is a feature request from On The Move @ UPartners. The idea is that when viewing the list of cases, you would be able to tell right away which cases contain "new" messages.
This would presumedly be a per-user thing - i.e. user 1 looking at a case doesn't affect whether user 2 sees the case as containing unread messages or not.
The text was updated successfully, but these errors were encountered: