[Bug] Failed to connect - something went wrong.

[cecille]

Describe the bug

Steps to reproduce the behavior

This seems to happen randomly. Sometimes running stop then start fixes it. It appears to be related to not having internet access on the TH when started? possibly?

Expected behavior

nothing goes wrong. But also that there's a way to recover. We have a way to recover, at the very least that should be documented here. I was told to re-install the TH from scratch and that took HOURS and the error came back almost immediately. Luckily, an ATL knew how to fix it, but the error is cryptic.

Log files

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PICS file

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Screenshots

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Environment

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Additional Information

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[fabiowmm]

@cecille what was the ATL workaround? cycle start?

[cecille]

ATL workaround is to run stop then start, but also ensure that there is internet access, not just local network access either when start was run or when you first connect to the TH. I wasn't clear on when it was required, and didn't have time to attempt a repro for both cases.