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Misleading emails using giftcards and paid reminder via sepa #23

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chr-chr opened this issue Nov 3, 2021 · 0 comments
Open

Misleading emails using giftcards and paid reminder via sepa #23

chr-chr opened this issue Nov 3, 2021 · 0 comments

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@chr-chr
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chr-chr commented Nov 3, 2021

Hello,

Given an order where a part is paid with a giftcard,
the SEPA debit is the reminding value only, not {total_with_currency}.

The customer gets misleading mail:

Hallo,

wir haben Ihre Bestellung für {event} mit einem Gesamtbetrag von
{total_with_currency} erhalten. (*Bitte schließen Sie die Bezahlung bis {expire_date} ab.*)

{payment_info}:
Wir werden den **vollen Bestellbetrag** am oder kurz nach dem %(date)s von Ihrem
Bankkonto einziehen.

*) already deleted

"We will debit the total amount of this order ...." is just wrong when we just charge the rest.

Actually I can't hotfix this because {payment_info} template isn't user configurable.

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