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<!DOCTYPE html>
<html lang="en">
<head>
<meta name="generator" content="Hugo 0.82.0" />
<title></title>
<meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<meta name="description" content="Hugo Responsive Resume/CV Theme for Developers">
<meta name="author" content="Pavel Kanyshev">
<link rel="shortcut icon" href="favicon.ico">
<link href='https://fonts.googleapis.com/css?family=Roboto:400,500,400italic,300italic,300,500italic,700,700italic,900,900italic' rel='stylesheet' type='text/css'>
<link rel="stylesheet" href="https://pivic.github.io/assets/plugins/bootstrap/css/bootstrap.min.css">
<link rel="stylesheet" href="https://pivic.github.io/assets/plugins/font-awesome/css/font-awesome.css">
<link id="theme-style" rel="stylesheet" href="https://pivic.github.io/assets/css/styles-6.css">
<script type="application/javascript">
var doNotTrack = true;
if (!doNotTrack) {
window.ga=window.ga||function(){(ga.q=ga.q||[]).push(arguments)};ga.l=+new Date;
ga('create', 'UA-XXXXXXX-Y', 'auto');
ga('send', 'pageview');
}
</script>
<script async src='https://www.google-analytics.com/analytics.js'></script>
</head>
<body>
<div class="wrapper">
<div class="sidebar-wrapper">
<div class="profile-container">
<img class="profile img-circle" src="https://pivic.github.io/assets/images/nik.png" alt="" />
<h1 class="name">Niklas Pivic</h1>
<h3 class="tagline">Technical Writer/UX Writer</h3>
</div>
<div class="contact-container container-block">
<ul class="list-unstyled contact-list">
<li class="email"><i class="fa fa-envelope"></i><a href="mailto:[email protected]">[email protected]</a></li>
<li class="linkedin"><i class="fa fa-linkedin"></i><a href="//linkedin.com/in/pivic">linkedin.com/in/pivic</a></li>
<li class="github"><i class="fa fa-github"></i><a href="//github.com/pivic">github.com/pivic</a></li>
</ul>
</div>
<div class="language-container container-block">
<h2 class="container-block-title">Languages</h2>
<ul class="list-unstyled interests-list">
<li>English <span class="lang-desc">(Native)</span></li>
<li>Swedish <span class="lang-desc">(Native)</span></li>
</ul>
</div>
</div>
<div class="main-wrapper">
<section class="section summary-section">
<h2 class="section-title"><i class="fa fa-user"></i>Career Profile</h2>
<div class="summary">
<p><p>I am a Technical Writer and UX Writer who creates and maintains different kinds of content while naturally integrating with varying kinds of software-development teams. I easily engage with different types of stakeholders to get the information that I need. I create various types of content, for example, user guides, technical descriptions, embedded documentation, and user-interface copy (UI copy). My content is designed for different types of audiences, ranging from beginners to experts in various professions.</p>
<p>To create, I use different languages, systems, and apps, for example, <a href="https://en.wikipedia.org/wiki/Markdown">Markdown</a>, <a href="https://code.visualstudio.com">Visual Studio Code</a>, <a href="https://en.wikipedia.org/wiki/XML">XML</a>, <a href="https://contentful.com">Contentful</a>, <a href="https://www.quanos-content-solutions.com/en/software/schema-st4">SCHEMA ST4</a>, Git, <a href="https://obsidian.md">Obsidian</a>, Google Docs, Slack, and Microsoft 365.</p>
<p>My expertise lies in simplifying the complicated so that anybody can understand the contents.</p>
<p>I use standards and frameworks to write briefly and consistently to make humans quickly and thoroughly understand what they read and need.</p>
</p>
</div>
</section>
<section class="section experiences-section">
<h2 class="section-title"><i class="fa fa-briefcase"></i>Experiences</h2>
<div class="item">
<div class="meta">
<div class="upper-row">
<h3 class="job-title">Technical Communicator</h3>
<div class="time">2023-present</div>
</div>
<div class="company">Atlas Copco</div>
</div>
<div class="details">
<p><p>Atlas Copco is a multinational industrial company that manufactures industrial tools and equipment. I create software user guides where I turn complex topics into easily understood information. I am the main responsible for the Atlas Copco UX-writing team where I write UI copy, create our work processes, direct our work, maintain a style guide and terminology list, and evangelise the importance of <a href="https://en.wikipedia.org/wiki/Accessibility">accessibility</a>. I manage translations of software documentation and in-product copy. Software teams work in different ways, so I adhere to different ways of working, which requires flexibility and an availability to constantly multitask. I use <a href="https://www.quanos-content-solutions.com/en/software/schema-st4">SCHEMA ST4</a> as CCMS.</p>
</p>
</div>
</div>
<div class="item">
<div class="meta">
<div class="upper-row">
<h3 class="job-title">Technical Copywriter</h3>
<div class="time">2021-2023</div>
</div>
<div class="company">Tink</div>
</div>
<div class="details">
<p><p>Tink is a finance-technology company that creates and maintains an API that allows customers and customer end users to act with financial institutions, for example, by paying bills or analysing monetary spend. I worked with all development teams and most departments as both Technical Writer and UX Writer to create different types of documentation and product copy. I created how-to guides, tutorials, and reference material for developers. I created UI copy for end users of ages from fifteen and up, in any European country. I used different documentation standards to create a house style by combining sources such as <a href="https://docs.microsoft.com/en-us/style-guide/welcome/">The Microsoft Writing Style Guide</a>, <a href="https://www.chicagomanualofstyle.org/home.html">The Chicago Manual of Style</a>, and <a href="https://asd-ste100.org/">ASD Simplified Technical English</a>. I used Contentful as CCMS.</p>
</p>
</div>
</div>
<div class="item">
<div class="meta">
<div class="upper-row">
<h3 class="job-title">Technical Writer</h3>
<div class="time">2018-2021</div>
</div>
<div class="company">Snow Software</div>
</div>
<div class="details">
<p><p>I created and maintained different types of content and solutions for a number of development teams. The work was diverse and required creative solutions to complex problems. I adhered to documentation standards in my writing, such as <a href="https://docs.microsoft.com/en-us/style-guide/welcome/">The Microsoft Writing Style Guide</a> and <a href="https://www.chicagomanualofstyle.org/home.html">The Chicago Manual of Style</a>. I created Snow's technical writing tone of voice and initiated the creation of the company-wide glossary. I used Paligo as CCMS.</p>
<p>I worked according to <a href="https://en.wikipedia.org/wiki/Scrum_(software_development)">scrum</a> and <a href="https://en.wikipedia.org/wiki/Agile_software_development">agile</a>.</p>
</p>
</div>
</div>
<div class="item">
<div class="meta">
<div class="upper-row">
<h3 class="job-title">Technical Support Specialist</h3>
<div class="time">2012-2018</div>
</div>
<div class="company">Snow Software</div>
</div>
<div class="details">
<p>I provided technical support both regarding the products that Snow Software developed and the internal IT environment. I experienced company growth from 40 to 800 people. I trained support staff, built our knowledge base from scratch, and performed different types of IT- and quality-related tests and software implementations.</p>
</div>
</div>
<div class="item">
<div class="meta">
<div class="upper-row">
<h3 class="job-title">Control and Maintenance Technician</h3>
<div class="time">2010-2012</div>
</div>
<div class="company">Anticimex</div>
</div>
<div class="details">
<p>Anticimex is the Nordic pest control leader and had many different types of offices and users all over Sweden, all of which were serviced by myself. I installed and maintained servers, clients, software, and the network infrastructure. I was responsible for the company-wide backup solution. I created and performed IT-related tests, quality assurance, software migrations (for example, Microsoft Windows XP to Windows 7 and Microsoft Office 2003 to Office 2007), software packaging and distribution, project management, and wrote technical documentation. Anticimex adhered to <a href="https://en.wikipedia.org/wiki/ITIL">the ITIL framework</a>, which incorporated all IT work.</p>
</div>
</div>
<div class="item">
<div class="meta">
<div class="upper-row">
<h3 class="job-title">Network Administrator</h3>
<div class="time">2003-2010</div>
</div>
<div class="company">The Swedish Social Services in Stockholm (Socialtjänstförvaltningen)</div>
</div>
<div class="details">
<p>Four colleagues and I controlled the entire IT environment for two different government entities, Social Services Department in Stockholm (Socialförvaltningen) and Stockholm Environment Department (Miljöförvaltningen). I installed and maintained servers, clients, network infrastructure, and printers. I packaged and distributed software for our users, supported them, performed IT-related tests, quality assurance, and created technical documentation. I was entirely responsible for one network with 500 users in nearly sixty physical locations. I trained users in Microsoft Office and created e-learning classes that were used by thousands of users.</p>
</div>
</div>
<div class="item">
<div class="meta">
<div class="upper-row">
<h3 class="job-title">Internal Support Logistics Manager</h3>
<div class="time">2002 (three months)</div>
</div>
<div class="company">Ericsson</div>
</div>
<div class="details">
<p>I ensured hardware availability, installed software, and provided second-line support.</p>
</div>
</div>
<div class="item">
<div class="meta">
<div class="upper-row">
<h3 class="job-title">Network Administrator</h3>
<div class="time">2002 (eight months)</div>
</div>
<div class="company">Läkarnätet AB</div>
</div>
<div class="details">
<p>I was the sole Network Administrator and IT Technician. I maintained all servers, clients, and software. For example, I handled Active Directory user accounts, maintained our Microsoft Exchange Server, upgraded server software, and handled all software PC requests. I personally dealt with all software support and software purchases.</p>
</div>
</div>
<div class="item">
<div class="meta">
<div class="upper-row">
<h3 class="job-title">IT Support Technician</h3>
<div class="time">2000-2002</div>
</div>
<div class="company">Net Insight</div>
</div>
<div class="details">
<p>I performed junior IT Technician duties, for example: I supported users in different countries, upgraded hardware, and troubleshot problems.</p>
</div>
</div>
<div class="item">
<div class="meta">
<div class="upper-row">
<h3 class="job-title">IT Support Specialist</h3>
<div class="time">1999-2000</div>
</div>
<div class="company">Ericsson/Compaq</div>
</div>
<div class="details">
<p>I provided last-level support duties for Microsoft Office to 12,000 users.</p>
</div>
</div>
</section>
</div>
</div>
<footer class="footer">
<div class="text-center">
<small class="copyright">Designed with <i class="fa fa-heart"></i> by <a href="http://themes.3rdwavemedia.com" target="_blank">Xiaoying Riley</a> for developers</small><br>
<small class="copyright">2024 © Ported for Hugo by <a href="https://github.com/aerohub" target="_blank">Pavel Kanyshev</a></small>
</div>
</footer>
<script type="text/javascript" src="https://pivic.github.io/assets/plugins/jquery-1.11.3.min.js"></script>
<script type="text/javascript" src="https://pivic.github.io/assets/plugins/bootstrap/js/bootstrap.min.js"></script>
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</body>
</html>