GitHub Support does not respond even after 40 days #23989
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Yes: GitHub Support does not respond even after 40 days. I can’t get support from community about my issue; It’s about the repo which includes someone’s PII without agreement. How long did it take to respond when you created a ticket on GitHub? Is this general timeframe? |
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Replies: 59 comments 38 replies
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👋 Welcome! That does sound a bit old, depending on the team that needs to deal with it. I’ve flagged your ticket for them anyway in case it got lost. Hopefully you’ll hear back soon. |
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How do you get GitHub support to respond? |
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I'm having the same issue. Have had a paid team account for 7-8 years.. with 15 users... and the only ticket ever raised has remained un-responded to in over 3 weeks now, despite numerous followup. I'm told gitlab has much better support, anybody to confirm that?. |
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I'm also affected here. 27 days and no response.
and meanwhile, I can't merge any pull requests because they don't trigger the necessary automated testing. |
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I am waiting as well on the 19th day now. |
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This does not give me hope. 15 hours after opening a ticket, I was surprised that it was unanswered. I hope I don't have to wait weeks |
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So I got feedback on my bug report after 13 days, stating that it seems resolved, which it was at the time checking, because the automation ran before they checked. I don’t know how to convey this without writing an essay for context… basically too little too late. |
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Move To Gitlab |
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Waiting 4 days already to resolve the issue with Copilot payment, no answer... I want to give you my money @github-staff and you're not making it easy 😄 |
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6 days here, the copilot subscription that i've paid for a year 3 months ago has somehow ended and nobody is there to fix the issue. This isn't a bug or a hard to solve problem, it looks like the support mechanism in here does not work as it should |
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I've been waiting for two weeks and heard nothing. This is so painful 😩 I was hoping it was just me, but clearly not! @canuckjacq any chance you can help with flagging my ticket too pls 🙏🏿 |
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I'm waiting for 32days now :( Heck, I've even opened the exact same ticket again 14days ago in case it got lost or something and still nothing. I guess GitHub/NPM is just being very slow now. |
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Just so that good things are shared as well, I was super impressed on my last ticket. Got a meaningful response within the first 4 hours and my issue was solved. |
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Still no answer... Over 1 month ago! |
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Yay, GitHub responded after 39days and fixed the issue immediately ^^ They had to redirect the issue to NPM that's why it took soo long - I think an improvement would be to give some headup to the user on the steps since waiting over a month is a heck long time. |
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Dear Github Support Team, Tickets: 2632147, 26670640 Please restore my account 🥲🥲🥲🥲🥲 |
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Dear Github Support Team, Tickets: 96233420 Please restore my account 🥲🥲🥲🥲🥲 |
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i am still waiting for response from past 15 days ,, my worst decision was to make a Github Account since i have already suffered a lot from Github ,,,, i just Wanted to Mirror Gitlab Repos to Github and secure a Username ,,,, i just created a Account with Duck Email Addresss ,,, Gitlab & other social media sites accepted that account but github banned my account after some days ,,, i opened a Ticket to explain from my side but no response. My Experience on Github has Become Bad to Worst. i have only used 2 Git Repo Hosting Platforms , One is Github & Another is Gitlab ,,,, And Gitlab is 100X More Better than This Platform in Every Aspects. This Platform is Just Overrated & Over Crowded.... my Ticket id : #2702944 |
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Hi GitHub Team and community members, I want support regarding my GitHub account as it's been flagged for the past more then 1 week, I have opened an ticket for this but still no response. |
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Dear GitHub Support Team, Ticket: 2695534 Please restore my teammate's account. 🥲🥲🥲🥲🥲 Thank you. |
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Dear github, please help me, my account got hacked and I have created a ticket regarding this, but there has been no response until now. My Ticket Number: #2709239 Also, that account has access to GitHub Pro through GitHub Education, and I believe the hacker took advantage of my GitHub Education access. Thank you |
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Dear Github Support Team and community members, Please restore my teammate account. His account is flag and not visible for other user. He is waiting more than a week but still not getting response from GitHub team🥹🥹🥹. Tickets: #2718458 |
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Dear Github Support Team and community members, Hopefully I can get my account restored, he's very important to me and I've been waiting for a week. Ticket ID: 2722692 |
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Hello, on 12/4/2024, My github account has been suspended and I am reaching out to support . The github account has everything which I have achieved in tech till now. Deleted account username - shivamgupta8482 I can't lose the account. I request anyone to please suggest what should I do in this case? |
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Keep an eye on your email and GitHub notifications for updates from their support team. They should provide information on the status of your appeal and any further steps you need to take |
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Dear GitHub Support Team, Ticket: 2712761 Please restore my account. Thank you. |
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Dear github, please help me, I get an error saying "You have been marked as spam and therefore cannot authorize a third-party application" and I have created a ticket regarding this, I've been waiting for 3 week but there has been no response until now. Ticket ID: 2708882 |
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Dear Github Support Team, I'VE BEEN WAITING FOR 6 MONTHS!!! Ticket: #2488190 Please, correct my npm username Thank you |
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Dear GitHub Support Team 🙏 , My university GitHub organization has been flagged for a while without any response in the ticket and any reason specified. Ticket: #2704179 Thank you |
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I subscribed to Copilot. My last month's Copilot subscription was not paid because the card was declined. After this transaction, despite having paid annually for the Team membership, my Team membership was also canceled along with Copilot. Additionally, despite paying for the annual Team membership, the payment history shows another declined annual payment. Why was a payment requested again for the membership I already paid for? |
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👋 Welcome!
That does sound a bit old, depending on the team that needs to deal with it. I’ve flagged your ticket for them anyway in case it got lost. Hopefully you’ll hear back soon.