Failed to initiate the GitHub login process. Please try again.

[jenhaohowardkuo]

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Bug

Body

Please Kindly help me resolve this problem for GitHub Copilot plugin.

I can use the plugin in my own laptop, but can't signin on the desktop in my company.

I've check all available discussion in YouTrack and stackoverflow, but no solution works for me.

I've also tried that Visual Studio is fine to suggest in-line and is fine to use copilot chat, so i think proxy is not the problem.

Version
IntelliJ IDEA 2024.1.3 (Ultimate Edition)

Build #IU-241.17890.1, built on June 4, 2024

Runtime version: 17.0.11+1-b1207.24 amd64

VM: OpenJDK 64-Bit Server VM by JetBrains s.r.o.

Windows 10.0

com.github.copilot (1.5.6.5692)

Copilot policies
Copilot Chat in the IDE: Enabled

Steps to Reproduce
Start IntelliJ

Click : Main Menu (on the left top corner) -> Tools -> GitHub Copilot -> Login to GitHub

Expected Result
Should get login modal

Actual Result
No login modal

snapshot fail to login.PNG

idea.log
2024-06-12 00:49:27,752 [ 6302] WARN - #com.github.copilot.chat.precondition.PreconditionsService - Error occurred trying to get preconditions

org.jetbrains.concurrency.MessageError: service is unavailable

[jenhaohowardkuo]

Copilot plugin update to latest version today: 1.5.7.5758
The issue still exists

[jenhaohowardkuo]

The idea.log for new version copilot plugin - 1.5.7.5758:
2024-06-13 09:08:23,538 [ 3310] WARN - #com.github.copilot.status.InspectionWidgetStatusProvider - Failed to check file status
org.jetbrains.concurrency.MessageError: service is unavailable

[jenhaohowardkuo]

Before 6/13, my personal laptop is OK to use plugin, and my PC in company is not work.
Start from 6/13 plugin update, both personal laptop and PC in company can not use the plugin now.

[lixiangyiIsNo1]

我尝试了2024.2的测试版webstorm, copilot也不能工作, 不知道到底是谁的问题

[hstaudacher]

Thanks for reporting this issue. I've opened an issue and we will have a look at this very shortly.

[lixiangyiIsNo1]

在最新的1.5.8.5775版本中, 我使用WebStorm 2024.1.4版本的IDE仍然不能工作, copilot的上下文还是不能生成, 没有任何报错提示

[jenhaohowardkuo]

Still got same error after 6/14 update: Failed to initiate the GitHub login process. Please try again.
The idea.log for new version copilot plugin - 1.5.8.5775:
2024-06-14 09:15:33,604 [ 4739] WARN - #com.github.copilot.status.InspectionWidgetStatusProvider - Failed to check file status
org.jetbrains.concurrency.MessageError: service is unavailable

[jenhaohowardkuo]

Tried uninstall & re-install plugin again and still not work, and the error in idea.log is still the same.

[jenhaohowardkuo]

For the user whose plugin not works on windows,
notice that if ur IntelliJ is not 'run as administrator' but copilot agent at following path is 'run as administrator':
%APPDATA%\JetBrains\JetBrains\IntelliJIdea2024.1\plugins\github-copilot-intellij\copilot-agent\bin\copilot-agent-win.exe
The plugin's nodejs agent maybe does not have permission and will not be triggered, then plugin will not work.
Try to run IntelliJ and set copilot agent both with 'run as administrator' or both without the setting.

Copilot team, please try to avoid this problem.
No user modifies the agent as 'run as administrator' manually.
Maybe something ran by plugin change this setting?

[ashuteliatcs]

This solution doesn't work for me. Both IntelliJ and copilot agents are running without administrator setting.
Is there any other solution to this problem?

[formbay-sanil]

I had to install Nodejs to make the co-pilot work.