The reply is not getting the contacting user

[Abduvakilov]

The app is deployed on heroku. If a user that needs support starts the bot the bot is messaging hand emoji and I am getting the contacted user info. I am getting forwarded messages of users from the bot. But if I reply to the forwarded message my message is being forwarded to myself and the owner of the message is not gettin my message.
I have tried to restart all dynos. How can I fix the problem?

[DavianMachete]

I have the same problem...

[Hazerott]

same

[Akiyamka]

Same, trace

ERROR:telegram.ext.dispatcher:No error handlers are registered, logging exception.
Traceback (most recent call last):
   File "/app/.heroku/python/lib/python3.9/site-packages/telegram/ext/dispatcher.py", line 555, in process_update
   handler.handle_update(update, self, check, context)

   File "/app/.heroku/python/lib/python3.9/site-packages/telegram/ext/handler.py", line 198, in handle_update
   return self.callback(update, context)

   File "/app/handlers.py", line 47, in forward_to_user
   user_id = update.message.reply_to_message.forward_from.id

   AttributeError: 'NoneType' object has no attribute 'id'

[starrabb1t]

lol, same

[starrabb1t]

SOLUTION:
in handlers.py change line with user_id declaration to this:
user_id = update.message.reply_to_message.forward_from.id

[Abduvakilov]

Do yo mean line 54?

telegram-support-bot/handlers.py

Line 54 in 93782bf

user_id = None

[starrabb1t]

oh, I see
it's seems to be okay now. i have old version

[fayzrakhmanov2000]

Can somebody help please? I changed line 54 to user_id = update.message.reply_to_message.forward_from.id but it didn't help

[fayzrakhmanov2000]

SOLUTION: in handlers.py change line with user_id declaration to this: user_id = update.message.reply_to_message.forward_from.id

Can you help please? I changed line 54 to user_id = update.message.reply_to_message.forward_from.id but it didn't help