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Shift_Towards_A_Culture_Of_Accessibility.md

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Shift - Towards A Culture Of Accessibility And Inclusion

Speaker: Monica Ackermann
Twitter: @MonicaGigs
LinkedIn: https://www.linkedin.com/in/monica-ackermann/

Lessons Learn

  • Shifting from exclusion to inclusion
  • Train & Mentor others
  • The a11y team is inside the Design Community Practice
  • 5 Key principles of the Design Community
    • Human Centric Practices
    • Craft + Community
    • Inclusive Experiences
    • Ethical + Sustainable Design
    • Practice Design

Scotia Mobile App - Accessible by Design

  • Adjustable fonts
  • Haptic Feedback
  • Banking you can hear
  • Simple / consistent navigation

Journey

  • Evidence based design research
  • Include user with disabilities
  • Embedded accessibility

Comments

  • Accessibility included in the Definition of Done
  • Scaling a11y requires a cultural shift

Required Process Path

  • Digital a11y expertise
  • Shared accountability across teams
  • Repeatable tools and processes
  • Customer Focus
  • Communication

Accountability

  • Discover where the teams are, what do they need to grow?
  • Dedicate time to learn about a11y
  • Include experts, Hide experts

Tools

  • Let the team trust their technology Stack
  • Annotation Tools, comments by designers, developers. Target for Testing Team
    • Benefits every team by learning through the process
    • Allows for audit

Building a Capacity through learning

  • Instructional Designer a11yBoost Program
  • Each NJO receives training
  • Portal to support teams with knowledge
  • Learning Path
  • a11y Boost Program for:
    • POs
    • UXDs
    • DEVs
    • QA
    • Content

Learn

  • How to do research with user with disabilities?
  • Customer advocacy: use comments from the community, reporting through customer feedback channels
  • Partner with Fabble Tech to test with users with disabilities

Communicate!

  • Talk to everybody
  • Story telling is powerful (language, images, include people with disabilities)
  • Build community inside and outside of your network

Ideas

  • Digital Accessibility Day!
  • Hosted Inclusive Design TO
  • Mexico team hosted a11y Hackathon

Leaders empower & elevate

  • Give developers / designers time to scale up
  • Talk about a11y when you're not there

Have an impact

  • Make sure to hear about your customers

Closing notes:

  • Shift Left
  • Change Culture