[bug]: Password Reset Email Not Received

[Lokanadha-SRE]

Is there an existing issue for this?

• I have searched the existing issues

Current behavior

When attempting to reset my password using the "Forgot Your Password" functionality, I did not receive the password reset link in my email.

Steps to reproduce

1. Go to the login page.
2. Click on the "Forgot Your Password" button.
3. Enter the registered email address and submit.
4. Checked the email inbox (including spam/junk folders).

Expected Behavior
A password reset link should be sent to the provided email address.

Actual Behavior
No password reset email is received.

### Additional Notes

• Confirmed the provided email address is correct and already registered.
• No email observed in spam or junk folders.
• Requesting assistance to resolve this issue.

Environment

Production

Browser

Google Chrome

Variant

Self-hosted

Version

v0.24.0

[pushya22]

Hi @Lokanadha-SRE Could you please confirm whether SMTP is properly configured in the god-mode environment? Additionally, are you able to verify if other emails are being successfully delivered within the platform?

To further troubleshoot, kindly share the network response observed in the browser when attempting to send emails.

[Lokanadha-SRE]

Hi @pushya22

I have confirmed that SMTP is properly configured, and I was able to receive test emails successfully.

When I perform the Forgot Password action, the network response shows a status code 200 OK, and everything looks good. However, the password reset email is still not being delivered.

Let me know if further logs or additional details are required for troubleshooting.

Thanks!
Loka

[sriramveeraghanta]

Hello @Lokanadha-SRE

We will try to replicate this issue on our end, on the same version you have mentioned. We will keep you posted with our findings.

[akshat5302]

Hi @Lokanadha-SRE,

I tried replicating the issue but couldn’t. Could you please share the following:

1. Network tab screenshot while attempting to send the email.
2. API container logs, particularly log entries similar to the one below, when clicking on Send Reset Link:

10.204.5.29:35106 - "POST /auth/forgot-password/ HTTP/1.1" 200

[Lokanadha-SRE]

Hi @akshat5302 ,

Sorry for the delay. I appreciate your patience. I have gathered the requested details:
FYI - GOD-MODE is working
Network Tab Screenshot: Attached is the screenshot of the Network tab while attempting to send the email.
API Container Logs: Find the attachment for

the relevant log entries captured during the process:

Let me know if you need any additional information or further assistance to troubleshoot this issue.

FYI:

God-mode is working, and we are receiving email notifications successfully.
However, when we attempt to use the Authentication pod service, the email notification service is not working.
Let me know if you need any additional information or further assistance to troubleshoot this issue.

Thanks,
Loka