diff --git a/lib/brain.js b/lib/brain.js
index cebadd81c..1517ad6b1 100644
--- a/lib/brain.js
+++ b/lib/brain.js
@@ -56,7 +56,7 @@ const CUSTOMER_AUTHENTICATION = {
 }
 const AUTOMATABLE_REQUIREMENTS = ['idCardData', 'sanctions', 'idCardPhoto', 'facephoto', 'usSSn']
 const COMPLIANCE_VERIFICATION_STATES = ['smsVerification', 'permission_id', 'permission_face_photo', 'usSsnPermission', 'customInfoRequestPermission', 'externalPermission']
-const COMPLIANCE_REJECTED_STATES = ['registerUsSsn', 'inputCustomInfoRequest']
+const COMPLIANCE_REJECTED_STATES = ['registerUsSsn', 'inputCustomInfoRequest', 'externalCompliance']
 const BILL_ACCEPTING_STATES = ['billInserted', 'billsRead', 'acceptingBills', 'acceptingFirstRecyclerBills', 'acceptingRecyclerBills',
   'acceptingFirstBill', 'maintenance']
 const NON_TX_STATES = ['networkDown', 'connecting', 'wifiConnected', 'pairing',