Problems Generating Thumbnails - ffmpeg exited with code 244

[latetedemelon]

The bug

Similar to the below issue, some of my thumbnails aren't being generated and I'm not clear as to why.

Issue: #13915
Fix: #14134
Commit: https://github.com/immich-app/immich/tree/v1.122.0

The OS that Immich Server is running on

Debian 12

Version of Immich Server

v1.222.3

Version of Immich Mobile App

v1.222.3

Platform with the issue

• Server
• Web
• Mobile

Your docker-compose.yml content

#
# WARNING: Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.
#

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.transcoding.yml
    #   service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - ./model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:eaba718fecd1196d88533de7ba49bf903ad33664a92debb24660a922ecd9cac8
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    ports:
      - '11223:5432'
    healthcheck:
      test: >-
        pg_isready --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" || exit 1;
        Chksum="$$(psql --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" --tuples-only --no-align
        --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')";
        echo "checksum failure count is $$Chksum";
        [ "$$Chksum" = '0' ] || exit 1
      interval: 5m
      start_interval: 30s
      start_period: 5m
    command: >-
      postgres
      -c shared_preload_libraries=vectors.so
      -c 'search_path="$$user", public, vectors'
      -c logging_collector=on
      -c max_wal_size=2GB
      -c shared_buffers=512MB
      -c wal_compression=on
    restart: always

Your .env content

# Immich Version
# IMMICH_VERSION=release

# Paths for uploads and database storage
UPLOAD_LOCATION={redacted}/immich/media
DB_DATA_LOCATION=./postgres

# General Settings
TZ={redacted}
# IMMICH_ENV=production
# IMMICH_LOG_LEVEL=log
# IMMICH_MEDIA_LOCATION=./upload
# IMMICH_CONFIG_FILE=
# NO_COLOR=false
# CPU_CORES=
# IMMICH_API_METRICS_PORT=8081
# IMMICH_MICROSERVICES_METRICS_PORT=8082
# IMMICH_PROCESS_INVALID_IMAGES=
# IMMICH_TRUSTED_PROXIES=
# IMMICH_IGNORE_MOUNT_CHECK_ERRORS=

# Workers Configuration
# IMMICH_WORKERS_INCLUDE=
# IMMICH_WORKERS_EXCLUDE=

# Network Configuration
# IMMICH_HOST=0.0.0.0
# IMMICH_PORT=2283

# Database Configuration
# DB_URL=
DB_HOSTNAME=immich_postgres
DB_PORT=5432
DB_PORTE=11223
DB_USERNAME=postgres
DB_PASSWORD={redacted}
DB_DATABASE_NAME=immich
DB_NAME=immich
# DB_VECTOR_EXTENSION=pgvecto.rs
# DB_SKIP_MIGRATIONS=false

# Redis Configuration
# REDIS_URL=
# REDIS_SOCKET=
REDIS_HOSTNAME=immich_redis
# REDIS_PORT=6379
# REDIS_USERNAME=
# REDIS_PASSWORD=
# REDIS_DBINDEX=0

# Machine Learning Configuration
# MACHINE_LEARNING_MODEL_TTL=300
# MACHINE_LEARNING_MODEL_TTL_POLL_S=10
# MACHINE_LEARNING_CACHE_FOLDER=/cache
# MACHINE_LEARNING_REQUEST_THREADS=
# MACHINE_LEARNING_MODEL_INTER_OP_THREADS=1
# MACHINE_LEARNING_MODEL_INTRA_OP_THREADS=2
# MACHINE_LEARNING_WORKERS=1
# MACHINE_LEARNING_HTTP_KEEPALIVE_TIMEOUT_S=2
# MACHINE_LEARNING_WORKER_TIMEOUT=120
# MACHINE_LEARNING_PRELOAD__CLIP=

Reproduction steps

No special steps, just some of the thumbnails are not generated, even when triggering the process manually.

Relevant log output

immich_server            | [Nest] 7  - 12/16/2024, 1:01:10 PM   ERROR [Microservices:MediaRepository] ffmpeg version 7.0.2-Jellyfin Copyright (c) 2000-2024 the FFmpeg developers
immich_server            |   built with gcc 12 (Debian 12.2.0-14)
immich_server            |   configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto=auto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libxml2 --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libharfbuzz --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
immich_server            |   libavutil      59.  8.100 / 59.  8.100
immich_server            |   libavcodec     61.  3.100 / 61.  3.100
immich_server            |   libavformat    61.  1.100 / 61.  1.100
immich_server            |   libavdevice    61.  1.100 / 61.  1.100
immich_server            |   libavfilter    10.  1.100 / 10.  1.100
immich_server            |   libswscale      8.  1.100 /  8.  1.100
immich_server            |   libswresample   5.  1.100 /  5.  1.100
immich_server            |   libpostproc    58.  1.100 / 58.  1.100
immich_server            | [h264 @ 0x45c001f0580] Reinit context to 1088x1920, pix_fmt: yuv420p
immich_server            | Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'upload/upload/30645676-e275-438b-a633-4cdfe3dce10c/87/ae/87aef6cc-0d97-4d5c-a72a-fa52067284e8.MOV':
immich_server            |   Metadata:
immich_server            |     major_brand     : mp42
immich_server            |     minor_version   : 0
immich_server            |     compatible_brands: isommp42
immich_server            |     creation_time   : 1970-01-01T00:00:00.000000Z
immich_server            |   Duration: 00:00:06.06, start: 0.000000, bitrate: 5088 kb/s
--
immich_server            | [in#0/mov,mp4,m4a,3gp,3g2,mj2 @ 0x45c00120280] Terminating thread with return code 0 (success)
immich_server            | [vist#0:0/h264 @ 0x45c00240780] [dec:h264 @ 0x45c00240f00] Decoder thread received EOF packet
immich_server            | [vist#0:0/h264 @ 0x45c00240780] [dec:h264 @ 0x45c00240f00] Decoder returned EOF, finishing
immich_server            | [Parsed_thumbnail_1 @ 0x45c040506c0] batch size: 12 frames
immich_server            | [Parsed_scale_5 @ 0x45c040509c0] w:250 h:-2 flags:'lanczos+accurate_rnd+full_chroma_int' interl:0
immich_server            | [graph 0 input from stream 0:0 @ 0x45c04050a80] w:1080 h:1920 pixfmt:yuv420p tb:1/30000 fr:30000/1001 sar:1/1 csp:bt709 range:tv
immich_server            | [Parsed_fps_0 @ 0x45c04050540] fps=12/1
immich_server            | [Parsed_scale_5 @ 0x45c040509c0] w:1080 h:1920 fmt:yuv420p csp:bt709 range:tv sar:1/1 -> w:250 h:444 fmt:yuv420p csp:bt709 range:pc sar:999/1000 flags:0x00042200
immich_server            | [graph 0 input from stream 0:0 @ 0x45c04050a80] video frame properties congruent with link at pts_time: 5.672333
immich_server            | [Parsed_fps_0 @ 0x45c04050540] Set first pts to 68
immich_server            | [vist#0:0/h264 @ 0x45c00240780] [dec:h264 @ 0x45c00240f00] Terminating thread with return code 0 (success)
immich_server            | [vf#0:0 @ 0x45c00148880] Filtergraph returned EOF, finishing
immich_server            | [vf#0:0 @ 0x45c00148880] All consumers returned EOF
immich_server            | [vost#0:0/libwebp_anim @ 0x45c00171c80] No filtered frames for output stream, trying to initialize anyway.
immich_server            | Output #0, webp, to 'upload/thumbs/30645676-e275-438b-a633-4cdfe3dce10c/e0/08/e008affb-3cc4-4c50-9407-caf50d53ffac-thumbnail.webp':
immich_server            |   Metadata:
immich_server            |     major_brand     : mp42
immich_server            |     minor_version   : 0
immich_server            |     compatible_brands: isommp42
immich_server            |     encoder         : Lavf61.1.100
immich_server            |   Stream #0:0(und): Video: webp, 1 reference frame, yuv420p(progressive), 250x444 [SAR 999:1000 DAR 9:16], q=2-31, 200 kb/s, 12 fps, 1k tbn (default)
immich_server            |       Metadata:
immich_server            |         creation_time   : 1970-01-01T00:00:00.000000Z
immich_server            |         handler_name    : ISO Media file produced by Google Inc.
immich_server            |         vendor_id       : [0][0][0][0]
immich_server            |         encoder         : Lavc61.3.100 libwebp_anim
immich_server            | [out#0/webp @ 0x45c00162580] Starting thread...
immich_server            | [Parsed_fps_0 @ 0x45c04050540] 2 frames in, 0 frames out; 2 frames dropped, 0 frames duplicated.
immich_server            | [vost#0:0/libwebp_anim @ 0x45c00171c80] Encoder thread received EOF
immich_server            | [libwebp encoder @ 0x45c00060e00] WebPAnimEncoderAssemble() failed with error: 1
immich_server            | [vost#0:0/libwebp_anim @ 0x45c00171c80] Error submitting video frame to the encoder
immich_server            | [vost#0:0/libwebp_anim @ 0x45c00171c80] Error flushing encoder: Cannot allocate memory
immich_server            | [vost#0:0/libwebp_anim @ 0x45c00171c80] Task finished with error code: -12 (Cannot allocate memory)
immich_server            | [vost#0:0/libwebp_anim @ 0x45c00171c80] Terminating thread with return code -12 (Cannot allocate memory)
immich_server            | [out#0/webp @ 0x45c00162580] All streams finished
immich_server            | [out#0/webp @ 0x45c00162580] Terminating thread with return code 0 (success)
immich_server            | [vf#0:0 @ 0x45c00148880] Terminating thread with return code 0 (success)
immich_server            | [AVIOContext @ 0x45c00061e40] Statistics: 0 bytes written, 0 seeks, 0 writeouts
immich_server            | [out#0/webp @ 0x45c00162580] Output file #0 (upload/thumbs/30645676-e275-438b-a633-4cdfe3dce10c/e0/08/e008affb-3cc4-4c50-9407-caf50d53ffac-thumbnail.webp):
immich_server            | [out#0/webp @ 0x45c00162580]   Output stream #0:0 (video): 0 frames encoded; 0 packets muxed (0 bytes); 
immich_server            | [out#0/webp @ 0x45c00162580]   Total: 0 packets (0 bytes) muxed
immich_server            | [out#0/webp @ 0x45c00162580] video:0KiB audio:0KiB subtitle:0KiB other streams:0KiB global headers:0KiB muxing overhead: unknown
immich_server            | [out#0/webp @ 0x45c00162580] Output file is empty, nothing was encoded(check -ss / -t / -frames parameters if used)
immich_server            | frame=    0 fps=0.0 q=0.0 Lsize=       0KiB time=N/A bitrate=N/A speed=N/A    
immich_server            | [in#0/mov,mp4,m4a,3gp,3g2,mj2 @ 0x45c00120280] Input file #0 (upload/upload/30645676-e275-438b-a633-4cdfe3dce10c/87/ae/87aef6cc-0d97-4d5c-a72a-fa52067284e8.MOV):
immich_server            | [in#0/mov,mp4,m4a,3gp,3g2,mj2 @ 0x45c00120280]   Input stream #0:0 (video): 179 packets read (3753315 bytes); 2 frames decoded; 0 decode errors; 
immich_server            | [in#0/mov,mp4,m4a,3gp,3g2,mj2 @ 0x45c00120280]   Total: 179 packets (3753315 bytes) demuxed
immich_server            | [AVIOContext @ 0x45c00060680] Statistics: 3854454 bytes read, 0 seeks
immich_server            | Conversion failed!
immich_server            | 
immich_server            | [Nest] 7  - 12/16/2024, 1:01:10 PM   ERROR [Microservices:JobService] Unable to run job handler (thumbnailGeneration/generate-thumbnails): Error: ffmpeg exited with code 244: Conversion failed!
immich_server            | 
immich_server            | [Nest] 7  - 12/16/2024, 1:01:10 PM   ERROR [Microservices:JobService] Error: ffmpeg exited with code 244: Conversion failed!

Additional information

I'm running on Proxmox, for this LXC I'm using 4 GB RAM and have 96 GB total available.

[latetedemelon]

Thanks for taking a look!

[danieldietzler]

That file seems to be broken. Can you try opening it and see if it works locally?