AVM FRITZ!SmartHome randomly resets itself

[Momentum6890]

The problem

The FRITZ! SmartHome integration resets itself from time to time (again today and for the last time about 8 weeks ago) as if i had "reinstalled" it. There is no time "trigger", it happens randomly and without any reason. Unfortunately, i can't say exactly when it started. This is very annoying because it also resets all changes (ID, name) and then the associated automations no longer work.

Unfortunately, there is no way to understand why or what triggers this. There is absolutely nothing in the logs about it.

What version of Home Assistant Core has the issue?

core-2024.6.4

What was the last working version of Home Assistant Core?

core-2024.3.0

What type of installation are you running?

Home Assistant OS

Integration causing the issue

AVM FRITZ!SmartHome

Link to integration documentation on our website

https://www.home-assistant.io/integrations/fritzbox/

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant]

Hey there @mib1185, @flabbamann, mind taking a look at this issue as it has been labeled with an integration (fritzbox) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of fritzbox can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign fritzbox Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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fritzbox documentation
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[mib1185]

What exactly do you mean with "rest itself" and "as if i had reinstalled it" ?

[Momentum6890]

What exactly do you mean with "rest itself" and "as if i had reinstalled it" ?

@mib1185 Von Zeit zu Zeit setzt sich die Integration ohne ersichtlichen Grund selbst zurück, so als würde ich die Integration löschen und wieder neu hinzufügen (habe ich aber nicht) und dadurch sind dann natürlich auch alle Einstellungen (Namen, IDs, Bereiche) weg.

Mir fällt das dann nur dadurch auf, weil meine Temperatur- und Luftfeuchtigkeitssensoren nicht mehr verfügbar sind und Automationen nicht funktionieren. Die Logs geben auch nichts her :/

[mib1185]

Hi @Momentum6890

as a first step, please download and provide the diagnostics data for this integration.

Note: it is better to drag the log into the comment (which will add it as an attachment) and not copy paste as it is hard to read logs in GitHub.

thx 👍

[Momentum6890]

Hi @mib1185

here is the file:

config_entry-fritzbox-f943d454692a4395a4ef3e89bf7efc7e.json

[mib1185]

There is nothing suspicious in this diagnostic data - so, as discussed on Facebook, we need to wait for next occurrence and hope that the enabled debug log will deliver helpful information

[Momentum6890]

Yes, we hope the best 🙏 😅