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Error while installing Azure DevOps integration #81229

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InterstellarStella opened this issue Nov 25, 2024 · 3 comments
Open

Error while installing Azure DevOps integration #81229

InterstellarStella opened this issue Nov 25, 2024 · 3 comments
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Product Area: Settings - Integrations Sync: Jira Apply to auto-create a Jira shadow ticket

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@InterstellarStella
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InterstellarStella commented Nov 25, 2024

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

  1. Have a publicly available Azure DevOps Organization
  2. Follow the documented steps to install the Azure DevOps integration, making sure to have all the necessary permissions.

Expected Result

The integration is installed successfully.

Actual Result

Getting the error "An error occurred while validating your request". Notice the access_denied part int he URL.
Image

More details in the shadow ticket.
The corresponding transaction in Sentry's Sentry is not showing any errors.

Product Area

Settings - Integrations

Link

No response

DSN

No response

Version

No response

┆Issue is synchronized with this Jira Improvement by Unito

@InterstellarStella InterstellarStella added the Sync: Jira Apply to auto-create a Jira shadow ticket label Nov 25, 2024
@getsantry
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getsantry bot commented Nov 25, 2024

Auto-routing to @getsentry/product-owners-settings-integrations for triage ⏲️

@getsantry getsantry bot moved this to Waiting for: Product Owner in GitHub Issues with 👀 3 Nov 25, 2024
@sentaur-athena
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@GabeVillalobos is investigating this. We will post updates soon.

@GabeVillalobos
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I found logs surrounding the install attempts on the 14th, but this occurred before we fixed some of the logging around our integration installs. @InterstellarStella could you please ask the customer to retry installing Azure DevOps?

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Labels
Product Area: Settings - Integrations Sync: Jira Apply to auto-create a Jira shadow ticket
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3 participants