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3.2.6 2013-??-??
- 2013-04-09 Added parameter "-t dbonly" to backup.pl to only backup the database
(if files are backed up otherwise).
- 2013-04-09 Fixed bug#9302 - Process Management: Misleading description for activities without dialogs.
- 2013-04-08 Fixed bug#9182 - Customer Search Function -> If you go into a ticket and go back you got not the search results
- 2013-04-08 Fixed bug#9297 - customer information widget losing data
- 2013-04-08 Fixed bug#9244 - Process Management: Transitions on Activities does not scale well
- 2013-04-08 Fixed bug#9287 - Process Management: strange placement of target point for new transitions.
- 2013-04-08 Fixed bug#9294 - Process Management: Activity hover window not displayed properly if
activity is very close to bottom canvas border.
- 2013-04-08 Fixed bug#9314 - Process Management: Unexpected redirection after creating a new process.
- 2013-04-08 Fixed bug#9312 - LinkObject permission check problem.
3.2.5 2013-04-09
- 2013-04-04 Fixed bug#9313 - No such file or directory in otrs.SetPermission.pl.
- 2013-04-04 Updated Brazilian Portugese translation, thanks to Alexandre!
- 2013-04-04 Fixed bug#9306 - Auto Response fails when ticket is created from Customer Interface and
last name contains a comma.
- 2013-04-04 Fixed bug#9308 - Impossible to create a new stats report with absolute period.
- 2013-04-03 Fixed bug#9307 - Packages not compatible with 3.2.4 listed as available in Package Manager.
- 2013-03-28 Fixed bug#9298 - version.pm not found on perl 5.8.x.
- 2013-03-27 Fixed bug#9295 - Article dynamic field is not searchable.
- 2013-03-27 Fixed bug#9288 - DynamicField Content overwrites TicketTitle for Links from Dynamic Fields.
3.2.4 2013-04-02
- 2013-04-02 Fixed bug#9198 - Linked search with fulltext AND additional attributes.
- 2013-03-21 Fixed bug#9279 - Inaccurate German translation of ,,Priority Update''.
- 2013-03-21 Fixed bug#9257 - No notifications to agents with out-of-office set but period not reached.
- 2013-03-21 Fixed bug#1689 - Allow bin/SetPermissions.sh to follow symlink for OTRS_HOME.
- 2013-03-21 Fixed bug#8981 - Tickets reopened via customer interface are locked to invalid agents.
- 2013-03-19 Fixed bug#9242 - ProcessManagement: TransitionAction TicketStateSet does not allow to set a pending time.
- 2013-03-19 Fixed bug#9247 - ProcessManagement: Transitions Actions always use actual user permissions.
- 2013-03-18 Fixed bug#9254 - No Sorting in Accordion for Activties, Activity Dialog, Transitions and Transition Actions.
- 2013-03-18 Improved permission checks in LinkObject.
- 2013-03-18 Fixed bug#9252 - Type of linking displayed wrong and also updated wrong in transitions.
- 2013-03-18 Fixed bug#9255 - Email is sent to customer, when agents email address is similar
but not identical.
- 2013-03-18 Updated Norwegian translation, thanks to Espen Stefansen.
- 2013-03-18 Updated Czech translation, thanks to Peter Pruchnerovic.
- 2013-03-18 Fixed bug#9215 - Process import always creates new process. Now there is a new option
"overwrite existing entities" for the process import.
- 2013-03-15 Fixed bug#4716 - Logout page should use ProductName instead of 'OTRS'.
- 2013-03-15 Fixed bug#9249 - Warning not to use internal articles in customer frontend
shown on agent interface also.
- 2013-03-14 Fixed bug#9191 - When ticket types are restricted, first available type is selected
in AgentTicketActionCommon-based screens.
- 2013-03-12 Updated Chinese translation, thanks to Never Min!
- 2013-03-12 Updated Turkish translation, thanks to Sefer Şimşek / Network Group!
3.2.3 2013-03-12
- 2013-03-05 Fixed bug#9221 - Got error log message when customer user take activity dialog operation in customer interface.
- 2013-03-04 Fixed bug#8727 - Webservices can be created with an invalid/incomplete configuration.
- 2013-03-02 Fixed bug#9214 - IE10: impossible to open links from rich text articles.
- 2013-03-01 Fixed bug#9218 - Cannot use special characters in TicketHook.
- 2013-02-28 Fixed bug#9056 - Unused SysConfig option Ticket::Frontend::CustomerInfoQueueMaxSize.
- 2013-02-28 Added the possibility to use ticket data in dynamic fields links.
- 2013-02-28 Fixed bug#8764 - Added @ARGV encoding to command line scripts.
- 2013-02-28 Fixed bug#9189 - Executing DBUpdate-to-3.2.pl as root user leaves file permissions on ZZZAuto.pm in incorrect state.
- 2013-02-27 Fixed bug#9196 - ProcessManagement: Internal Server Error for "Ended" process zoom in Customer Interface.
- 2013-02-26 Fixed bug#9202 - ProcessManagement: ActivityDialog Admin GUI should not let internal article types for Customer Interface.
- 2013-02-26 Fixed bug#9193 - Process Management: (First) article filled in in customer frontend causes "Need ArticleTypeID!" error.
- 2013-02-26 Follow-up fix for bug#8533 apache will not start on Fedora.
- 2013-02-26 Fixed bug#9172 - Generic Interface does not work on IIS 7.0.
- 2013-02-25 Updated French language translation, thanks to Raphaël Doursenaud!
- 2013-02-23 Updated Hungarian language translation, thanks to Németh Csaba!
- 2013-02-21 Updated Czech language translation, thanks to Katerina Bubenickova!
- 2013-02-20 Fixed bug#8865 - Additional empty data column in statistics CSV-Output.
- 2013-02-19 Fixed bug#4056 - Delete S/MIME Certificate via AdminSMIME does not update CustomerUserPreferences.
- 2013-02-18 Fixed bug#9128 - OTRS uses internal sub of Locale::Codes::Country which causes trouble for
Debian.
- 2013-02-18 Fixed bug#9173 - ProcessManagement: Very right aligned activities can't display assigned dialogs.
- 2013-02-18 Fixed bug#9174 - Process Management: Save / Save and finish / Cancel inside process diagram canvas.
- 2013-02-15 Fixed bug#9155 - SMIME: DefaultSignKey not selected in AJAX refreshes.
- 2013-02-15 Fixed bug#9164 - ProcessManagement: Default values of assigned hidden activity dialogs not considered.
- 2013-02-15 Fixed bug#7312 - otrs.SetPermissions.pl does not take scripts in $OTRSHOME/Custom into account.
- 2013-02-15 Fixed bug#7237 - Better Shortening Logic in Ascii2Html.
- 2013-02-15 Fixed bug#9139 - Context sensitive search in CIC doesn't open CIC search.
- 2013-02-14 Fixed bug#9087 - ProcessManagement: AgentTicketProcess doesn't show multi level queue structure.
- 2013-02-14 Follow-up fix for bug#9158 - ProcessManagement: Priority field error message: Need Priority or PriorityID!.
3.2.2 2013-02-19
- 2013-02-14 Fixed bug#9171 - ProcessManagement: AgentTicketProcess lists all state types.
- 2013-02-14 Follow-up fix for bug#4513 - Password and Username are added
automatically by the browser in AdminUser dialog.
- 2013-02-14 Updated Spanish translation, thanks to Enrique Matías Sánchez!
- 2013-02-14 Fixed bug#9157 - ProcessManagement: Activity labels not aligned well.
- 2013-02-14 Fixed bug#9156 - ProcessManagement: Transition Condition Fields cannot be removed correctly.
- 2013-02-14 Fixed bug#9160 - ProcessManagement: Path dialog looses data after editing transition actions.
- 2013-02-13 Fixed bug#9159 - ProcessManagement: Date fields are activated by default.
- 2013-02-13 Added display restriction for field "CustomerID" in Process Management Activity
Dialogs to only be shown as mandatory or not shown.
- 2013-02-13 Fixed bug#9150 - Process Management: CustomerUser field not indicated as required field.
- 2013-02-13 Fixed bug#9158 - ProcessManagement: Priority field error message: Need Priority or PriorityID!
- 2013-02-13 Fixed bug#9162 - Setting the start day of the week for the datepicker to Sunday does not work.
- 2013-02-13 Fixed bug#9127 - Problem with CustomerPanelOwnSelection.
- 2013-02-12 Added new Canadian French translation, thanks to Evans Bernier / CDE Solutions Informatique!
- 2013-02-12 Fixed bug#5492 - Need Template or TemplateFile Param error message after activating AgentInfo.
- 2013-02-12 Fixed bug#9138 - Unused X-OTRS-Info header in SysConfig.
- 2013-02-11 Fixed bug#9117 - CustomerUpdate history entry added even if customer user has not
been updated.
- 2013-02-11 Fixed bug#9006 - Labels and values are misaligned.
- 2013-02-11 Fixed bug#9132 - Button to create new ticket appears in Customer Interface although
ticket creation is disabled.
- 2013-02-08 Added Patch/Workaround for CPAN MIME::Parser v5.503 that prevent the trimming of empty
lines that lead to inconsistencies between signed and actual email contents
- 2013-02-08 Fixed bug#9146 - Signed SMIME mails with altered content shows a not clear message.
- 2013-02-08 Fixed bug#9145 - SMIME sign verification errors are not displayed in TicketZoom.
- 2013-02-07 Fixed bug#9140 - Postmaster Filter for empty subjects does not work.
- 2013-02-07 Fixed bug#8024 - WYSIWYG editor does not get correct language information.
- 2013-02-07 Fixed bug#9135 - Can't upgrade databases that have been changed from MyISAM > InnoDB.
- 2013-02-07 Fixed bug#9125 - AgentTicketSearch dialog does not expand when choosing more search criteria.
- 2013-02-06 Fixed bug#9118 - TicketDynamicFieldUpdate history entry added even if value has not
been updated.
- 2013-02-06 Fixed bug#9134 - Sidebar columns on some screens don't support more than one widget.
- 2013-02-06 Fixed bug#4662 - Unable to save article with '0' as only content.
- 2013-02-05 Fixed bug#9068 - ProcessManagement: Entity Names not shown in Deletion Dialogs.
- 2013-02-05 Fixed bug#9121 - Filenames with Unicode NFD are incorrectly reported as NFC by Main::DirectoryRead().
- 2013-02-05 Fixed bug#9126 - ProcessManagement: both article fields must be filled.
- 2013-02-05 Added bug#1197 - Feature enhancement: Link tickets at "Follow up".
- 2013-02-05 Fixed bug#9108 - Check for opened/closed tickets not working with Ticket::SubjectFormat = Right.
- 2013-02-02 Made Web Installer reload after writing Config.pm under PerlEx.
- 2013-02-01 Added restriction to TransitionAction TicketArticleCrete to do not allow the creation
email article types.
- 2013-02-01 Fixed bug#9112 - ProcessManagment: TransitionAction TicketActicleCreate should not
accept email type articles.
- 2013-02-01 Fixed bug#8839 - DateChecksum followup doesn't get correctly SystemID.
- 2013-01-31 Fixed bug#9111 - ProcessManagement: Empty Service or SLA causes an error.
- 2013-01-31 Fixed bug#9077 - Process Management: TicketType not available as field for activity.
dialogs.
- 2013-01-31 Updated Finnish translation, thanks to Niklas Lampén!
- 2013-01-31 Updated Italian translation, thanks to Massimo Bianchi!
- 2013-01-31 Updated Portugese (Brazilian) translation, thanks to Alexandre!
- 2013-01-31 Updated Russian translation, thanks to Vadim Goncharov!
- 2013-01-31 Added script otrs.MySQLInnoDBSwitch.pl to switch all database tables from MyISAM
to InnoDB on the fly.
- 2013-01-31 Added bin/otrs.ExecuteDatabaseXML.pl to directly execute Database DDL XML files on
the OTRS database.
- 2013-01-30 Fixed bug#9097 - ProcessManagement: Uninitialized value after Ticket is created if
notification event is triggered.
- 2013-01-30 Fixed bug#9101 - Not possible to create dropdown with autocomplete attribute.
- 2013-01-29 Fixed bug#9095 - ProcessManagement: Service field does not show default services.
- 2013-01-29 Fixed bug#9096 - All services list is shown instead of only default services.
- 2013-01-29 Fixed bug#9088 - ProcessManagement: Service field is not displayed in
AgentTicketProcess.
- 2013-01-29 Updated CPAN module MIME::Tools to version 5.503, keeping an OTRS patch in MIME::Words.
- 2013-01-29 Fixed bug#9092 - Problem running DBUpdate-to-3.2.mysql.sql on InnoDB.
- 2013-01-28 Fixed bug#9078 - Fields of type "email" loosing style format.
- 2013-01-28 Fixed bug#9090 - ProcessManagement popup dialogs cannot be saved by pressing Enter.
- 2013-01-28 Fixed bug#8470 - otrs.GenericAgent.pl reports: Can't open
'/opt/otrs/otrs_vemco/var/tmp/CacheFileStorable/DynamicField/f3b7e10730fb6c9cab5ae0e7f7e034f3'.
- 2013-01-28 Fixed bug#7678 - SecureMode does not do what it should.
- 2013-01-28 Fixed bug#5158 - Unsafe UTF8 handling in Encode module.
- 2013-01-28 Fixed bug#8959 - AgentTicketResponsible Responsible Changed not checked/forced.
- 2013-01-28 Fixed bug#9089 - Activities and transitions with HTML special characters are
not displayed correctly.
- 2013-01-28 Added new translation for Spanish (Colombia), thanks to John Edisson Ortiz Roman!
- 2013-01-28 Updated Finnish translation, thanks to Niklas Lampén!
3.2.1 2013-01-29
- 2013-01-24 Updated Dutch translation.
- 2013-01-24 Added test to check if there are problems with the MySQL storage engine used
in OTRS tables to bin/otrs.CheckModules.pl.
- 2013-01-23 Fixed bug#9082 - Process Management: Wrong popup redirect handling to Process Path
from TransitionAction.
- 2013-01-22 Fixed bug#9065 - Process Management: Service and SLA fields are always shown in ActivityDialogs.
- 2013-01-21 Fixed bug#9054 - Link Object deletes all links under certain conditions.
- 2013-01-21 Fixed bug#9059 - Process Management: transition actions module field too short.
- 2013-01-21 Fixed bug#9066 - ProcessManagement: edit links not displayed in popups.
- 2013-01-21 Fixed an issue where default values would be used erroneously for ActivityDialog
fields where a value was already present.
- 2013-01-21 Fixed bug#9052 - Accordion is reset after submitting a popup.
- 2013-01-21 Fixed bug#9067 - New process ticket: state selection empty after AJAX reload.
3.2.0.rc1 2013-01-22
- 2013-01-18 Fixed bug#8944 - do not backup the cache.
- 2013-01-17 Updated Finnish translation, thanks to Niklas Lampén!
- 2013-01-16 Fixed bug#8929 - Fix problems with empty ticket search results while
Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition is inactive.
- 2013-01-16 Fixed bug#9057 - Generating a PDF with bin/otrs.GenerateStats.pl produces lots
of warnings.
- 2013-01-15 Fixed bug#9050 - Process Management: ticket title disappears.
- 2013-01-15 Fixed bug#9049 - Process Management: process with a starting AD for CustomerInterface
only breaks in AgentInterface.
- 2013-01-15 Fixed problems with YAML parsing long lines. Added new module dependency YAML::XS.
- 2013-01-15 Updated CPAN module Mozilla::CA to version 20130114.
- 2013-01-15 Updated CPAN module MailTools to version 2.12.
- 2013-01-15 Updated CPAN module Locale::Codes to version 3.24.
- 2013-01-15 Updated CPAN module Digest::SHA::PurePerl to version 5.81.
- 2013-01-15 Updated CPAN module Authen::SASL to version 2.16.
- 2013-01-14 Fixed bug#9044 - ProcessManagement: Transition is duplicated on redraw.
- 2013-01-14 Fixed bug#9035 - Event Based mails, triggered by a process ticket, have no sender.
- 2013-01-14 Fixed bug#9043 - ProcessManagement: Transitions without EndActivity are not correctly removed.
- 2013-01-14 Fixed bug#9045 - Process Management: Activity Dialog field order lost.
- 2013-01-14 Fixed bug#9042 - Add X-Spam-Score to Ticket.xml.
- 2013-01-14 Fixed bug#9047 - HistoryTicketGet caches info on disk directly.
- 2013-01-11 The Phone Call Outbound and Inbound buttons where moved from the Article menu to
the Ticket menu in the TicketZoom screen for the agent interface, in order to be able to
register phone calls on tickets without articles.
- 2013-01-11 Fixed bug#9036 - Process# hook does not register an incoming email to the process.
- 2013-01-11 The names of the TransitionActions were changed to make them more consistent.
Please check your processes if you have already defined some which use TransitionActions.
Also, the parameter names of the TransitionAction TicketQueueSet and TicketTypeSet were changed.
- 2013-01-11 Fixed bug#4513 - Password and Username are added automatically by the browser
in AdminUser dialog.
- 2013-01-11 Fixed bug#8923 - Alert message shown, if parent window is reloaded while
bulk action popup is open.
- 2013-01-11 Fixed bug#9037 - TransitionAction TicketQueueSet parameters does not follow same name
convention as others.
- 2013-01-11 Fixed bug#9032 - TransitionAction module name notation.
- 2013-01-10 Fixed bug#9029 - Switching on Queue in AgentTicketActionCommon will always result in
a move.
- 2013-01-09 Fixed bug#9031 - ProcessManagement Transition condition with regexp fails.
- 2013-01-09 Fixed bug#9030 - Wrong handling of Invalid YAML in Scheduler Tasks.
- 2013-01-07 Fixed bug#8966 - Cc and Bcc lists are hidden if one entry is deleted.
- 2013-01-07 Fixed bug#8993 - OTRS JavaScript does not handle session timeouts gracefully.
- 2013-01-07 Updated Polish translation, thanks to Pawel @ ib.pl!
- 2013-01-04 Fixed bug#9015 - otrs.CheckModules.pl reports module as not installed
if prerequisite is missing.
- 2013-01-04 Follow-up fix for bug#8805 - Cron missing as RPM dependency on Red Hat Enterprise Linux.
Changed dependency on 'anacron' to 'vixie-cron' on RHEL5.
- 2013-01-04 Removed CPAN module Net::IMAP::Simple::SSL, this can be handled by
Net::IMAP::Simple now.
- 2013-01-04 Updated CPAN module Net::IMAP::Simple to version 1.2034.
- 2013-01-04 Configured mod_deflate in bundled Apache configuration file.
3.2.0.beta5 2013-01-08
- 2013-01-02 Fixed bug#9020 - Generic Ticket Connector does not support attachments with
ContentType without charset.
- 2013-01-02 Fixed bug#8545 - Attachment download not possible if pop up of another action is open.
- 2012-12-27 Fixed bug#8990 - Autocompletion returns stale requests.
- 2012-12-20 Fixed bug#9009 - Empty Multiselect Dynamic Fields provokes an error.
- 2012-12-19 Fixed bug#8999 - Upcoming event with duplicate dates not displayed in Dashboard.
- 2012-12-17 Fixed bug#8457 - Error if accessing AgentTicketSearch from AgentTicketPhone in IE8.
- 2012-12-17 Fixed bug#8589 - Bulk-Action not possible for single ticket.
- 2012-12-17 Fixed bug#8695 - Table head of Customer Ticket History does not resize on window resize.
- 2012-12-13 Fixed bug#8533 - Apache will not start if you use mod_perl on Fedora 16 or 17.
- 2012-12-12 Fixed bug#8950 - "Sign" and "crypt" are displayed two times in AgentTicketCompose.
- 2012-12-12 Added RPM specfiles for RHEL5 and RHEL6.
- 2012-12-12 Fixed bug#8977 - ArticleStorageFS fails after upgrade beta3 >> beta4.
- 2012-12-11 Fixed bug#5644 - In Article Zoom, Article Filter: Reset Icon is not showing "reset" action. Search for better icon.
- 2012-12-11 Updated json2.js.
- 2012-12-11 Added TicketList statistic option for historic states and historic state types.
- 2012-12-11 Updated QUnit to version 1.10.0.
- 2012-12-11 Updated StacktraceJS to version 0.4.
- 2012-12-11 Updated jQuery Validate to version 1.10.
- 2012-12-11 Added support for limiting result sets in the SQL Server DB Driver.
- 2012-12-10 Fixed bug#8974 - Event Based Notification does not populate REALNAME with
Customer User data.
- 2012-12-10 Fixed bug#8928 - Link in Groups and Roles screens shows agent login, not name.
- 2012-12-10 Upgraded CKEditor to version 4.0.
3.2.0.beta4 2012-12-11
- 2012-12-05 Fixed bug#7697 - Creating queues: sub-queues after level 4 not shown in dropdown box.
- 2012-12-03 Fixed bug#8933 - ArticleStorageInit permission check problem.
- 2012-12-03 Various improvements in CustomerInformationCenter and ProcessManagement.
- 2012-12-03 Fixed bug#8963 - CIC Company attributes not marked as visible are displayed in
Company Dashlet.
- 2012-11-30 Updated Estonian language translation, thanks to Margus Värton!
- 2012-11-29 Fixed bug#8949 - CIC can't open in a new tab in Firefox 17.
- 2012-11-29 Fixed bug#8948 - CIC Dashboard Filters shows error, customer_id will be lost.
- 2012-11-29 Fixed bug#8763 - Added charset conversion for customer companies.
- 2012-11-29 Fixed bug#1970 - Email attachments of type .msg (Outlook-Message) are converted.
- 2012-11-28 Fixed bug#8955 - Init script might fail on SUSE.
- 2012-11-24 Fixed bug#8936 - Ticket close date is empty when ticket is created in closed state.
- 2012-11-24 Fixed bug#8942 - Dates show UTC offset on systems with Timezone support activated.
- 2012-11-23 Fixed problem with out of office feature in dashboard module DashboardUserOnline.
3.2.0.beta3 2012-11-27
- 2012-11-22 Fixed bug#8937 - "$" should be escaped in interpolated strings when javascript is meant.
- 2012-11-20 Fixed bug#8932 - DB backend CustomerName function is prefixed with login.
- 2012-11-20 Fixed bug#8896 - ProcessManagement GUI Transition arrows overlaps.
To achieve this, the rendering engine of the ProcessManagement admin GUI was replaced
by jsplumb.
- 2012-11-19 Fixed bug#8919 - Customer interface search results: ticket can only be accessed
via ticket number and subject.
- 2012-11-19 Fixed bug#8809 - CustomerTicketOverview shows Queue and Owner fields hardcoded.
- 2012-11-19 Fixed another possible race condition in the new DB session backend.
- 2012-11-19 Fixed bug#8850 - CustomerTicketOverview - MouseOver Age isn't always correct.
- 2012-11-17 Follow up fix for added feature Ideascale#934 / bug#1682 - Add
timescale for Week in Stats.
- 2012-11-18 Fixed bug#8927 - OTRS under mod_perl generates core dumps when
used on SysLog log backend.
- 2012-11-17 Fixed bug#8926 - RoleList and GroupList cache is not reset when groups or
roles are added or updated.
- 2012-11-17 Updated Dutch translation.
- 2012-11-16 Fixed a bug where addresses were lost in AgentTicketCompose after adding
or removing an attachment.
- 2012-11-15 Added feature to edit Dynamic Fields in customer follow ups.
- 2012-11-15 Updated CPAN module CGI to version 3.63.
- 2012-11-15 Fixed a bug where articles would display an incorrect creation date.
- 2012-11-15 Added feature to search on Company Name in CustomerID field in Customer
Information Center.
- 2012-11-15 Fixed bug#8921 - Responsible selection has empty option after a selection is
made in AgentTicketActionCommon based screens.
- 2012-11-15 Fixed bug#8920 - Owner selection is set to empty list after a selection is made
in AgentTicketActionCommon based screens.
- 2012-11-14 Fixed bug#8868 - Event Based Notification problem saving 'text' Dynamic Fields.
- 2012-11-13 Fixed bug#8910 - AjaxUpdate of DynamicFields in CustomerFrontend.
- 2012-11-12 Fixed bug#8915 - CustomerCompany List returns extra spaces.
- 2012-11-12 Added feature to hide archived tickets in the customer interface.
- 2012-11-12 Updated CPAN module CGI to version 3.62.
- 2012-11-09 Fixed bug#8914 - Syntax error in hash loop in TicketGet operation.
3.2.0.beta2 2012-11-13
- 2012-11-07 Fixed bug#8749 - CustomerFrontend: missing dynamicfield in search results.
- 2012-11-07 Fixed bug#8908 - ProcessManagement import config feature doesn't works if
dynamic fields are included.
- 2012-11-07 Fixed bug#8907 - ProcessManagement StartActivityDialog Owner and Responsible fields
produces an error.
- 2012-11-07 Fixed bug#8906 - ProcessManagement Activities without AtivityDialogs leads to a
internal error in TicketZoom.
- 2012-11-07 Fixed handling of scalar refs in the new DB based session backend.
- 2012-11-07 Fixed race condition in new DB based session backend.
- 2012-11-07 Changed default setting for 'Ticket::Frontend::ZoomRichTextForce'.
Now OTRS will display HTML emails as HTML by default, even if RichText is not
activated for composing new messages. This helps for devices which cannot
use RichText for editing, but are able to display HTML content, such as certain
iPads.
- 2012-11-07 Fixed bug#8897 - Wrong ProcessManagement Transition config format.
- 2012-11-06 Fixed bug#8873 - Bad example of customization of "static" dynamic fields in
AgentTicketOverviewSmall.
- 2012-11-06 Fixed bug#8901 - ProcessManagement No article created on StartActivityDialog.
- 2012-11-06 Fixed bug#8890 - ProcessManagement Undefined EntityID error on
AdminProcessManagementTransition edit.
- 2012-11-06 Fixed bug#8899 - ProcessManagement Articles should not have ArticleType email.
- 2012-11-06 Fixed bug#8898 - ProcessManagement GUI error on popup close (without change).
- 2012-11-06 Fixed bug#8895 - ProcessManagement Transition Path JS error on Transition Dbl Click.
- 2012-11-06 Fixed bug#3419 - Kernel/Config/GenericAgent.pm and utf8.
- 2012-11-06 Fixed a typo in the auto-generated process configuration cache.
- 2012-11-05 Updated Swedish translation, thanks to Andreas Berger!
- 2012-11-02 Fixed bug#8791 - IMAPTLS fails with some Microsoft Exchange servers.
- 2012-10-31 Fixed bug#8430 - Dynamic field management: selection dropdowns
aren't translated.
- 2012-10-30 Fixed bug#8872 - Need a scalar reference! error on File uploads.
- 2012-10-30 Updated CPAN module MailTools to version 2.11.
- 2012-10-30 Updated CPAN module Mozilla::CA to version 20120823.
- 2012-10-30 Updated CPAN module Locale::Codes to version 3.23.
- 2012-10-30 Updated CPAN module HTTP::Message to version 6.06.
- 2012-10-30 Updated CPAN module Digest::SHA::PurePerl to version 5.72.
- 2012-10-30 Updated CPAN module Class::Inspector to version 1.28.
- 2012-10-30 Updated CPAN module CGI to version 3.60.
- 2012-10-30 Updated CPAN module Authen::SASL to version 2.16.
3.2.0.beta1 2012-10-30
- 2012-11-19 Fixed bug#8919 - Customer interface search results: ticket can only be accessed
via ticket number and subject.
- 2012-10-25 Fixed bug#8864 - Increasing the column size of a varchar column does not work on oracle
under certain conditions.
- 2012-10-24 Fixed bug#8062 - Optimize images in all defualt skins.
- 2012-10-24 Fixed bug#8861 - Ticket History overlaid calender choice function.
- 2012-10-24 Fixed bug#8818 - Slash in attachment filename breaks webinterface.
- 2012-10-24 Added feature to limit the numbers of cuncurrent working agents and customers.
- 2012-10-24 Refactored session management to improve performance and scalability.
- 2012-10-23 Fixed bug#8566 - Cannot download attachment if filename has character #.
- 2012-10-23 Fixed bug#8541 - Tooltip hides customer field in AgentTicketPhoneNew.
- 2012-10-23 Fixed bug#8833 - Article table in TicketZoom does not scroll correctly.
- 2012-10-23 Fixed bug#8685 - Cannot use address book / customer / spell check in phone / email if cookies are disabled.
- 2012-10-23 Fixed bug#8861 - Placeholder container for multiple customer fields are being displayed though being empty.
- 2012-10-23 Fixed bug#8673 - Richtext-Editor popups broken on Customer-Interface.
- 2012-10-23 Upgraded CKEditor to version 3.6.5.
- 2012-10-22 Fixed bug#8840 - Verifying signature of inline-pgp-signed email with utf8 characters
fails even though signatures without such characters get verified.
- 2012-10-22 Fixed bug#8746 - Unequal usage for ticket ACL match and limitation settings for
dynamic fields.
- 2012-10-22 Fixed bug#7121 - Upgrading OTRS using RPM will not upgrade changed ITSM files.
- 2012-10-22 Removed obsolete and slow cache backend FileRaw in favor of the better FileStorable.
Config setting is updated automatically if needed.
- 2012-10-22 Fixed bug#1423 - Trim OTRS fields before processing.
Kernel::System::Web::Request::GetParam()/GetArray() now always perform whitespace trimming
by default. Use Raw => 1 to get the unchanged data if you need it.
- 2012-10-20 Fixed bug#8678 - 'WidgetAction Toggle' is always shown as 'Expanded' when nesting elements
- 2012-10-20 Fixed bug#8378 - Validation fails if the ID of the element contains a dot (.) or a
colon (:)
- 2012-10-17 Added possibility to select the queue in AgentTicketActionCommon based
screens.
- 2012-10-17 Fixed bug#8842 - Stats outputs DynamicField keys, not values.
- 2012-10-16 Added unit test for SOAP::Lite "Incorrect parameter" error.
- 2012-10-16 Fixed "Incorrect parameter" error in SOAP::Lite 0.715 on any RPC with more than 2
parameters.
- 2012-10-15 Added bug#8815 - List each SQL column at most once in INSERT statement in
CustomerUser Backend, thanks to Michael Kromer!
- 2012-10-15 Removed insecure storage of the last password of the user as unsalted plain md5. OTRS no
longer checks if a user enters a different password than the previous one.
- 2012-10-12 Fixed bug#8807 - Company database with ForeignDB settings show empty columns.
- 2012-10-10 Implemented redirect to the TicketZoom if Search result returns only one ticket.
- 2012-10-08 Fixed bug#7274 - Ticket QueueView sorts by priority on first page but subsequent
pages sort incorrectly by Age.
- 2012-10-08 Fixed bug#8802 - Update to 3.1 leaves freetext columns in article_search.
- 2012-09-28 Fixed bug#8794 - Depreciation warnings in web server error log for
AdminEmail.pm when using perl >= 5.16.
- 2012-09-27 Fixed bug#8551 - Missing DynamicFields values in TemplateGenerator and
NotificationEvent (only show keys).
- 2012-09-26 Added support for new SysConfig settings type "DateTime" (Date and DateTime).
- 2012-09-24 Fixed bug#5098 - OTRS does not verify that SMIME signatures match email senders.
- 2012-09-21 Added new feature "SwitchToCustomer". The feature can be enabled
with the new sysconfig setting "SwitchToCustomer".
- 2012-09-13 Added possibility to search for tickets based on escalation time.
- 2012-08-10 Added bug#7183 - Usage of HTML5 Form field 'email'.
- 2012-09-10 Added caching to Kernel::System::CustomerCompany.
- 2012-09-07 Updated FSF address.
- 2012-08-20 Fixed bug#3463 - <OTRS_TICKET_EscalationDestinationIn> incorrect.
- 2012-08-20 Fixed bug#5954 - Ticket::Frontend::OverviewSmall###ColumnHeader has
no effect on customer frontend.
- 2012-08-17 HTML mails will now be displayed in the restricted zone in IE.
This means that more restrictive security settings will apply, such as blocking of
JavaScript content by default.
- 2012-08-16 Added possibility to expand DynamicFields by default in ticket search
via config option Ticket::Frontend::AgentTicketSearch###DynamicField.
- 2012-08-14 Fixed bug#8679 - OTRS changes "UTF-8" to "utf-8" in displayed emails.
- 2012-08-10 Fixed bug#5240 - Don't update read only fields in the CustomerUser DB.
- 2012-08-03 Improved HTML mail display filtering. SVG content is now filtered out because
it is potentially dangerous.
- 2012-08-03 Generated HTML mails now always have the HTML5 doctype.
HTML mail content to be displayed in OTRS now always gets the HTML5 doctype
if it does not have a doctype yet. The HTML5 doctype is compatible to HTML4 and
causes the browsers to render the content in standards mode, which is safer.
- 2012-08-02 Improved HTML mail display filtering.
Simple Microsoft CSS expressions are now filtered out.
- 2012-07-31 Removed unused script otrs.XMLMaster.pl.
- 2012-07-31 Changed the behaviour of HTML mail display filtering.
By default, all inline/active content (such as script, object, applet or embed tags)
will be stripped. If there are external images in mails from the customer, they will be stripped too,
but a message will be shown allowing the user to reload the page showing the external images.
- 2012-07-31 HTML mails will now be displayed in an HTML5 sandbox iframe.
This means that modern browsers will not execute plugins or JavaScript on the content
any more. Currently, this is supported by Chrome and Safari, but IE10 and FF16 are also
planned to support this.
- 2012-07-30 Switched the OTRS frontend to use the HTML5 doctype.
- 2012-07-23 Added object check in the event handler mechanism.
- 2012-07-16 Updated CPAN module Apache2::Reload to version 0.12.
- 2012-07-16 Updated CPAN module LWP::UserAgent to version 6.04.
- 2012-07-16 Updated CPAN module YAML to version 0.84.
- 2012-07-16 Updated CPAN module URI to version 1.60.
- 2012-07-16 Updated CPAN module Mail::Address to version 2.09.
- 2012-07-16 Updated CPAN module SOAP::Lite to version 0.715.
- 2012-07-16 Updated CPAN module Mozilla::CA to version 20120309.
- 2012-07-16 Updated CPAN module Local::Codes to version 3.22.
- 2012-07-16 Updated CPAN module Encode::Locale to version 1.03.
- 2012-07-16 Updated CPAN module Digest::SHA::PurePerl to version 5.71.
- 2012-07-16 Updated CPAN module Class::Inspector to version 1.27.
- 2012-07-16 Fixed bug#8616 - Spell Checker does not work using IE9.
- 2012-07-05 Added the ability to hide the Article Type from TicketActionCommon-based screens
which can be helpful to fit more data in the browser window.
- 2012-07-04 The customer web interface now fully supports AJAX and ACLs.
It now requires JavaScript and can no longer be used with Internet Explorer 6 or earlier versions.
- 2012-07-03 Added new feature to remove seen flags and ticket watcher information of
archived tickets. Use the config settings Ticket::ArchiveSystem::RemoveSeenFlags and
Ticket::ArchiveSystem::RemoveTicketWatchers to control if this data is removed when
a ticket is being archived (active by default).
Archived tickets will now always be shown as 'seen' by the agent.
- 2012-06-26 Improved cache performance with many cache files.
- 2012-06-26 Removed unneeded columns from the ticket table.
- 2012-06-21 Added bin/otrs.TicketDelete.pl script to delete tickets.
- 2012-06-21 Fixed bug#8596 - user/group/role data updated unnecessarily on LDAP agent sync.
- 2012-06-19 Reduced the number of database calls for the article flags in AgentTicketZoom.
- 2012-06-18 Removed unneeded indices from the article_flags table.
- 2012-06-08 Added feature SMIME certificate read.
- 2012-05-25 Fixed bug#8522 - Multiple recipient feature is missing in AgentTicketForward.
- 2012-05-25 Added template list to all output filter config to improve performance.
- 2012-05-24 Added feature IdeaScale#925 - possibility to place customized DTL files in
Custom/Kernel/Output/HTML, so that they override the system's default DTL files just like
it already works for Perl files.
- 2012-05-22 Fixed bug#8442 - Can not submit tickets in customer interface if Queue selection is
disabled and no Default queue is specified.
- 2012-05-21 Added feature Ideascale#72 / bug#5471 - Out-of-Office dashboard widget.
- 2012-05-14 Added feature Ideascale#934 / bug#1682 - Add timescale for Week in Stats.
- 2012-05-14 Added feature Ideascale#896 - Have the ability to set the default ticket type
or hide the ticket type in the Customer Interface for new tickets.
- 2012-05-07 Fixed bug#8196 - Wrong article sender type for web service tickets.
- 2012-04-27 Added bug#8075 - Article Sender Type to be added to
NotificationEvent definitions.
3.1.15 2013-??-??
- 2013-04-02 Fixed bug#9198 - Linked search with fulltext AND additional attributes.
- 2013-03-27 Fixed bug#9294 - Article dynamic field is not searchable.
3.1.14 2013-04-02
- 2013-03-02 Fixed bug#9214 - IE10: impossible to open links from rich text articles.
- 2013-03-01 Fixed bug#9218 - Cannot use special characters in TicketHook.
- 2013-02-28 Fixed bug#9056 - Unused SysConfig option Ticket::Frontend::CustomerInfoQueueMaxSize.
- 2013-02-26 Follow-up fix for bug#8533 apache will not start on Fedora.
- 2013-02-26 Fixed bug#9172 - Generic Interface does not work on IIS 7.0.
- 2013-02-21 Updated Czech language translation, thanks to Katerina Bubenickova!
- 2013-02-20 Fixed bug#8865 - Additional empty data column in statistics CSV-Output.
3.1.13 2013-02-19
- 2013-02-19 Fixed bug#9128 - OTRS uses internal sub of Locale::Codes::Country which causes trouble for
Debian.
- 2013-02-13 Fixed bug#9162 - Setting the start day of the week for the datepicker to Sunday does not work.
- 2013-02-13 Fixed bug#9141 - Confused Columns in CustomerTicketSearch (ResultShort).
- 2013-02-08 Fixed bug#9146 - Signed SMIME mails with altered content shows a not clear message.
- 2013-02-08 Fixed bug#9145 - SMIME sign verification errors are not displayed in TicketZoom.
- 2013-02-07 Fixed bug#9140 - Postmaster Filter for empty subjects does not work.
- 2013-02-05 Fixed bug#9121 - Filenames with Unicode NFD are incorrectly reported as NFC by Main::DirectoryRead().
- 2013-02-05 Fixed bug#9108 - Check for opened/closed tickets not working with Ticket::SubjectFormat = Right.
- 2013-02-01 Fixed bug#8839 - DateChecksum followup doesn't get correctly SystemID.
- 2013-01-31 Updated Russian translation, thanks to Vadim Goncharov!
- 2013-01-30 Fixed bug#9101 - Not possible to create dropdown with autocomplete attribute.
- 2013-01-29 Fixed bug#9096 - All services list is shown instead of only default services.
- 2013-01-28 Fixed bug#8470 - otrs.GenericAgent.pl reports: Can't open
'/opt/otrs/otrs_vemco/var/tmp/CacheFileStorable/DynamicField/f3b7e10730fb6c9cab5ae0e7f7e034f3'.
- 2013-01-28 Added new translation for Spanish (Colombia), thanks to John Edisson Ortiz Roman!
- 2013-01-21 Fixed bug#9054 - Link Object deletes all links under certain conditions.
- 2013-01-18 Fixed bug#8944 - do not backup the cache.
- 2013-01-16 Fixed bug#9057 - Generating a PDF with bin/otrs.GenerateStats.pl produces lots
of warnings.
- 2013-01-15 Fixed bug#8929 - Fix problems with empty ticket search results while
Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition is inactive.
- 2013-01-14 Fixed bug#9042 - Add X-Spam-Score to Ticket.xml.
- 2013-01-14 Fixed bug#9047 - HistoryTicketGet caches info on disk directly.
- 2013-01-11 Fixed bug#8923 - Alert message shown, if parent window is reloaded while
bulk action popup is open.
- 2013-01-09 Fixed bug#9030 - Wrong handling of Invalid YAML in Scheduler Tasks.
- 2013-01-07 Updated CKEditor to version 3.6.6.
- 2013-01-07 Updated Polish translation, thanks to Pawel @ ib.pl!
- 2013-01-04 Follow-up fix for bug#8805 - Cron missing as RPM dependency on Red Hat Enterprise Linux.
Changed dependency on 'anacron' to 'vixie-cron' on RHEL5.
- 2013-01-02 Fixed bug#9020 - Generic Ticket Connector does not support attachments with
ContentType without charset.
- 2013-01-02 Fixed bug#8545 - Attachment download not possible if pop up of another action is open.
- 2012-12-20 Fixed bug#9009 - Empty Multiselect Dynamic Fields provokes an error.
- 2012-12-17 Fixed bug#8589 - Bulk-Action not possible for single ticket.
- 2012-12-17 Fixed bug#7198 - Broken repository selection width in Package Manager.
- 2012-12-17 Fixed bug#8457 - Error if accessing AgentTicketSearch from AgentTicketPhone in IE8.
- 2012-12-17 Fixed bug#8695 - Table head of Customer Ticket History does not resize on window resize.
- 2012-12-13 Fixed bug#8533 - Apache will not start if you use mod_perl on Fedora 16 or 17.
- 2012-12-10 Fixed bug#8974 - Event Based Notification does not populate REALNAME with
Customer User data.
3.1.12 2012-12-11
- 2012-12-03 Fixed bug#8933 - ArticleStorageInit permission check problem.
- 2012-11-29 Fixed bug#8763 - Please add charset conversion for customer companies.
- 2012-11-29 Fixed bug#1970 - Email attachments of type .msg (Outlook-Message) are converted.
- 2012-11-28 Fixed bug#8955 - Init script might fail on SUSE.
- 2012-11-24 Fixed bug#8936 - Ticket close date is empty when ticket is created in closed state.
- 2012-11-19 Fixed bug#8850 - CustomerTicketOverview - MouseOver Age isn't always correct.
- 2012-11-14 Fixed bug#8868 - Event Based Notification problem saving 'text' Dynamic Fields.
- 2012-11-09 Fixed bug#8914 - Syntax error in hash loop in TicketGet operation.
- 2012-11-07 Fixed bug#8749 - CustomerFrontend: missing dynamicfield in search results.
- 2012-11-06 Fixed bug#8873 - Bad example of customization of "static" dynamic fields in
AgentTicketOverviewSmall.
- 2012-11-02 Fixed bug#8791 - IMAPTLS fails with some Microsoft Exchange servers.
- 2012-10-24 Fixed bug#8841 - Search for Dynamic Fields shows all tickets (on "enter" key pressed).
- 2012-10-23 Fixed bug#8862 - GI debugger GUI does not show SOAP XML tags correctly.
- 2012-10-22 Fixed bug#8859 - Package upgrade does not work if an installed testpackage
should be upgraded with a newer regular package.
- 2012-10-20 Fixed bug#8678 - 'WidgetAction Toggle' is always shown as 'Expanded' when nesting elements
- 2012-10-20 Fixed bug#8378 - Validation fails if the ID of the element contains a dot (.) or a
colon (:)
- 2012-10-17 Fixed bug#8847 - Inline PGP message description routine does not add any info, thanks
to IB Development Team.
- 2012-10-17 Fixed bug#8848 - AgentTicketEmail does not preserve PGP Signatures set if attachment
is added.
- 2012-10-16 Fixed bug#8149 - Wrong handling of subject when SubjectFormat=right.
- 2012-10-12 Updated Polish translation, thanks to Pawel!
- 2012-10-13 Fixed bug#8820 - Service rcotrs restart fails because a race condition happens.
- 2012-10-12 Fixed bug#8819 - Syntax error (stop crontab command) in SuSE rc script.
- 2012-10-12 Removed auto cleanup of expired sessions in CreateSessionID() to improve the scalability
of the hole system.
- 2012-10-11 Fixed bug#8667 - TicketSplit does not use QueueID of old Ticket for ACL Checking.
- 2012-10-08 Fixed bug#8780 - 508 Compliance: Text descriptions of "Responsible Tickets"
and "Locked Tickets" links are insufficient for screen reader users.
- 2012-10-05 Fixed bug#8812 - Encrypted email doesn't see properly in Outlook.
- 2012-10-03 Fixed bug#8214 - OTRS Init script on Red Hat fails to check scheduler.
- 2012-10-03 Fixed bug#8805 - Cron missing as RPM dependency on Red Hat Enterprise Linux.
- 2012-09-28 Fixed bug#7274 - Ticket QueueView sorts by priority on first page but subsequent
pages sort incorrectly by Age.
- 2012-09-27 Fixed bug#8792 - TriggerEscalationStopEvents logs as loglevel 'error'.
- 2012-09-26 Fixed bug#8743 - AgentTicketCompose.pm creates To, CC, BCC filelds without spaces after comma.
- 2012-09-25 Fixed bug#8606 - Escalation notifications should not be sent to agents who are set out-of-office.
- 2012-09-25 Fixed bug#8740 - backup.pl: insufficient handling of system() return values.
- 2012-09-24 Fixed bug#8622 - Storing a new GI Invoker or Operation with an existing name doesn't
complain anything.
- 2012-09-24 Fixed bug#8770 - AJAX Removes Default Options (follow-up fix).
- 2012-09-21 Improved caching for Services and Service Lists.
3.1.11 2012-10-16
- 2012-09-18 Fixed bug#8770 - AJAX Removes Default Options.
- 2012-09-17 Fixed bug#7135 - Queueview, Ticketwindow closing on Refresh.
- 2012-09-17 Fixed bug#7294 - Ticket search window closes on background refresh of ticket queue.
- 2012-09-13 Fixed bug#8765 - Package Manager OS detection does not work.
- 2012-09-13 Improved HTML security filter to better find javascript source URLs.
- 2012-09-11 Fixed bug#8575 - SSL protocol negotiation fails using SMTPTLS with recent
IO::Socket::SSL versions by upgrading TLS module to 0.20.
- 2012-09-10 Fixed bug#4475 - Extra double quote added to HTML links when using http-link field.
- 2012-09-07 Improved caching of search results when the result set is empty.
3.1.10 2012-08-30
- 2012-08-28 Improved HTML security filter to detect tag nesting.
- 2012-08-24 Fixed bug#8611 - Ticket count is wrong in QueueView.
- 2012-08-21 Fixed bug#8698 - Layout.pm only looks at first entry from
HTTP_ACCEPT_LANGUAGE to determine language.
- 2012-08-21 Fixed bug#8731 - LDAP group check returns wrong error.
3.1.9 2012-08-21
- 2012-08-20 Fixed bug#3463 - <OTRS_TICKET_EscalationDestinationIn> incorrect.
- 2012-08-20 Fixed bug#5954 - Ticket::Frontend::OverviewSmall###ColumnHeader has
no effect on customer frontend.
- 2012-08-19 Fixed bug#8584 Email address not added to recipients after collision/duplicate occurred.
- 2012-08-17 HTML mails will now be displayed in an HTML5 sandbox iframe.
This means that modern browsers will not execute plugins or JavaScript on the content
any more. Currently, this is supported by Chrome and Safari, but IE10 and FF16 are also
- 2012-08-17 HTML mails will now be displayed in the restricted zone in IE.
This means that more restrictive security settings will apply, such as blocking of
JavaScript content by default.
- 2012-08-14 Fixed bug#8360 Cannot search for tickets by dynamic fields via SOAP.
- 2012-08-14 Fixed bug#8697 Time related restrictions in TicketSearch operator (GenericInterface) not working.
- 2012-08-14 Fixed bug#8685 - Cannot use address book / customer / spell check in phone /
email if cookies are disabled. (partly fixed)
- 2012-08-06 Fixed bug#8682 - linking search conditions with && in
Customersearch is not working since Update from 3.1.1 to 3.1.7.
- 2012-08-06 Fixed bug#8683 - Cannot create dynamic field if cookies are disabled.
- 2012-08-06 Fixed bug#8672 - Search Profile can't have an ampersand in the name via
Toolbar module.
- 2012-08-06 Fixed bug#8619 - The UPGRADING file has incorrect patchlevel upgrade description.
- 2012-08-03 Fixed bug#6882 - Dummy field set first child to the very right in edit screen.
- 2012-08-03 Fixed bug#8680 - Bulk action fails if cookies are disabled.
3.1.8 2012-08-07
- 2012-08-02 Updated Greek translation file, thanks to Maistros Stelios!
- 2012-07-31 Improved robustness of HTML security filter: Detect masked UTF-7 < and > signs.
- 2012-07-31 Added config option for ticket permission in the escalation view.
- 2012-07-31 Fixed bug#8675 - Kernel::GenericInterface::Mapping doesn't provide a ConfigObject.
- 2012-07-20 Fixed bug#8660 - Duplicate DF X-Headers in PostMaster module.
- 2012-07-17 Fixed bug#8647 - otrs.GenerateStats.pl "-S" option does not function.
- 2012-07-16 Fixed bug#8616 - Spell Checker does not work using IE9.
- 2012-07-11 Fixed bug#8568 - IMAPTLS - More than one email at one cron run will not work.
- 2012-07-05 Added bug#8627 - bin/otrs.AddQueue2StdResponse.pl Script to add standard responses
to queues, thanks to Oliver Skibbe @ CIPHRON GmbH.
- 2012-07-04 Fixed bug#8607 - otrs service fails in 3.1.7 on SUSE linux.
- 2012-07-02 Increased cache TTL of some core modules to improve performance.
- 2012-07-01 Fixed bug#8620 - Using a default queue in the customer interface causes database
error on PostgresSQL if ACLs are used.
- 2012-06-29 Fixed bug#8618 - Inform and Involved Agents select boxes can not be resizable.
- 2012-06-27 Fixed bug#8558 - GenericInterface: response isn't valid UTF-8 content.
- 2012-06-27 Added bug#7039 - bin/otrs.AddService.pl script to add services from the command
line.
- 2012-06-26 Made display of pending time consistent with escalation time display.
- 2012-06-22 Fixed bug#8230 - Invalid Challenge Token when creating ticket out of hyperlinks.
3.1.7 2012-06-26
- 2012-06-18 Fixed bug#8593 - Wrong description for 'Agent Notifications' on Admin interface.
- 2012-06-18 Fixed bug#8587 - Typo in French translation.
- 2012-06-15 Fixed bug#7879 - Broken Content-Type in forwarded attachments.
- 2012-06-15 Fixed bug#8583 - Unneeded complexity and performance degradation creating Service
Lists (Replacement for bug fix 7947).
- 2012-06-15 Fixed bug#8580 - SQL warnings for CustomerCompanyGet on some database backends.
- 2012-06-14 Fixed bug#8251 - Defect handling of invalid Queues in AJAX refresh.
- 2012-06-14 Fixed bug#8574 - Perl special variable $/ is changed and never restored.
- 2012-06-14 Fixed bug#8337 - Parentheses in user last_name / first_name are not sanitized (follow-up fix).
- 2012-06-12 Fixed bug#8575 - Assignment of users does not work for responsible or owner permission
in AgentTicketPhone.
- 2012-06-12 Updated Hungarian translation, thanks to Németh Csaba!
- 2012-06-12 Updated Danish translation, thanks to Lars Jørgensen!
- 2012-06-12 Fixed bug#7872 - "Created" date in Large view is actually Last Updated date.
- 2012-06-12 Fixed bug#8457 - Paste on a newly created ckeditor instance does not work on webkit based browsers.
- 2012-06-11 Fixed bug#8565 - Exportfile action from otrs.PackageManaget.pl is broken.
- 2012-06-11 Fixed bug#8458 - $OTRS_SCHEDULER -a start missing from /etc/init.d/otrs after update.
- 2012-06-11 Fixed bug#8139 - SUSE RPM has no dependency on Date::Format perl
module.
- 2012-06-11 Fixed bug#8544 - Hovering ticket title is still shortened.
- 2012-06-07 Fixed bug#8553 - Agent notifications can't be loaded from the database in some
scenarios.
- 2012-06-05 Fixed bug#8383 - Email address in 'To' field is lost after second reload if address is not in customer database.
- 2012-06-06 Fixed bug#8549 - "Need User" warning in error log when creating a ticket for a
customer not in DB.
- 2012-06-05 Fixed bug#8546 - LinkObject Type is not translated in ticket zoom.
- 2012-06-04 Fixed bug#7533 - SQL error if body contains only a picture.
- 2012-06-04 Fixed bug#2626 - Default Service does not work for "unknown" customers.
You can use the new setting "Ticket::Service::Default::UnknownCustomer" to specify if unknown customers
should also receive the default services.
- 2012-06-04 Improved performance of TemplateGenerator.pm, thanks to Stelios Gikas!
- 2012-05-31 Fixed bug#8481 - Dynamic Fields lost after ticket move to another queue (using quick
move Dropdown).
- 2012-05-31 Fixed bug#8533 - Apache will not start using mod_perl on Fedora 16.
3.1.6 2012-06-05
- 2012-05-30 Fixed bug#8495 - Generic Agent TicketAction single value attributes should not let
multiple selection.
- 2012-05-30 Fixed bug#8378 - Validation fails if the ID of the element contains a dot (.) or a colon (:).
- 2012-05-30 Fixed bug#7532 - 'Field is required' message should be removed in RTE if content is added.
- 2012-05-30 Fixed bug#8514 - Long words in description break rendering of SysConfig items.
- 2012-05-30 Fixed bug#8537 - DynamicField caching issue.
- 2012-05-29 Fixed bug#8482 - Responsible of a ticket without responsible permission.
- 2012-05-29 Fixed bug#8485 - CustomerUser validation fails in GI Ticket Operations if there is no
ValidID in the mapping.
- 2012-05-29 Fixed bug#8529 - Fixed print to STDERR in ReferenceData.pm.
- 2012-05-28 Fixed bug#8427 - Dynamic Field Type Multiselect not shown in Notification (event).
- 2012-05-27 Updated Norwegian translation, thanks to Lars Magnus Herland!
- 2012-05-25 Fixed bug#8189 - AgentTicketCompose: Pressing "Enter" will delete Attachment.
- 2012-05-25 Fixed bug#7844 - Escalation Event does not respect service calendar of ticket/queue.
- 2012-05-25 Fixed bug#8228 - Ticket::Frontend::AgentTicketNote###StateDefault doesn't work.
- 2012-05-25 Added template list to all output filter config to improve performance.
- 2012-05-25 Fixed bug#8519 - Kernel::System::TicketSearch->TicketSearch() doesn't properly handle
array references in SortBy parameter
- 2012-05-24 Fixed bug#7512 - AJAX-reload of SMIME-fields did not work properly.
- 2012-05-24 Fixed bug#8518 - Crypt on multiple recipients error replaces Crypt selection.
- 2012-05-22 Fixed bug#8164 - Internal articles are visible within customer ticket overview.
- 2012-05-22 Fixed bug#8506 - Customer email link won't open in popup as expected.
- 2012-05-20 Fixed bug#7844 - Escalation Event does not respect service calendar of ticket/queue.
- 2012-05-18 Added otrs.RefreshSMIMEKeys.pl to refresh SMIME certificate filenames according to the
system's current OpenSSL version.
- 2012-05-17 Fixed bug#8498 - OpenSSL 1.0.0 does not get the stored SMIME certificates when
-CApath is used in the command.
- 2012-05-16 Fixed bug#8337 - Parentheses in user last_name / first_name are not sanitized.
- 2012-05-15 Updated French translation, thanks to Romain Monnier!
- 2012-05-11 Fixed bug#8467 - Reply to an e-mail address with ' not possible.
- 2012-05-11 Fixed bug#8352 - Wrong substitution regex in HTMLUtils.pm->ToAscii.
- 2012-05-11 Fixed bug#8401 - DynamicField Update doesn't update the X-OTRS-DynamicField-XXX
Fields in Postmaster Filters.
- 2012-05-11 Fixed bug#5746 - Using PerlEx you have to restart IIS each time a setting is
changed in SysConfig.
- 2012-05-10 Fixed bug#8452 - Dynamic Field Date/Time not working when server runs on UTC.
3.1.5 2012-05-15
- 2012-05-09 Fixed bug#8466 - On Win32 GenericInterface does not return results properly.
- 2012-05-08 Fixed bug#8465 - Can't create cache for web service debug log on win32 platforms.
- 2012-05-08 Fixed bug#7919 - Translation of ticket states in CSV Export of CustomerTicketSearch.
- 2012-05-08 Fixed bug#8461 - CustomerTicketSearch doesn't use ticket ACL rules.
- 2012-05-04 Fixed bug#7877 - SMIME emails don't get parsed properly (follow-up fix).
- 2012-05-04 Fixed bug#2452 - SMIME encoded E-Mails are not decrypted properly by OTRS (follow-up fix).
- 2012-05-03 Fixed bug#8446 - Dynamic Field type TextArea missing > 3800 characters validation.
- 2012-05-02 Fixed bug#8447 - Checkbox Dynamic Field is wrong calculated in statistics.
- 2012-05-02 Fixed bug#8328 - Statistic containing restriction on dynamic field ignores the
restriction.
- 2012-05-01 Fixed bug#8439 - AgentTicketForward: ticket not unlocked after
selecting a close state.
- 2012-04-27 Fixed bug#7168 - Ticket Overview Control Row can only be one line high.
- 2012-04-26 Fixed bug#8437 - Dynamic Field order duplicated when change the order of a field.
- 2012-04-26 Fixed bug#8409 - Deselecting 'select all' in queue view does not work.
- 2012-04-26 Updated Hungarian translation, thanks to Csaba Nemeth!
- 2012-04-26 Fixed bug#8424 - Ticket articles of large tickets cannot be opened.
- 2012-04-25 Added possibility to specify a cache type for selective cache cleaning
in bin/otrs.DeleteCache.
- 2012-04-24 Added possibility to define ACL rules by user role.
- 2012-04-24 Fixed bug#8415 - Setting Ticket::Responsible ignored by AgentTicketActionCommon.
- 2012-04-24 Fixed bug#8288 - Autocomplete search results show up in Times font when using Internet Explorer.
- 2012-04-24 Fixed bug#8414 - ACL for AgentTicketCustomer in AgentTicketZoom doesn't affect
CustomerID link in ticket information.
- 2012-04-24 Updated CKEditor to version 3.6.3.
- 2012-04-23 Fixed bug#8369 - Wrong handling of Ticket ACL in AJAX Updates.
3.1.4 2012-04-24
- 2012-04-15 Fixed bug#8284 - The text "Cc: ([email protected]) added database email!" is confusing.
- 2012-04-16 Fixed bug#8392 - DynamicFieldAdd returns wrong value.
- 2012-04-16 Fixed bug#8387 - UseSyncBackend configuration does not conform to OTRS style.
- 2012-04-16 Fixed bug#8367 - Customer entry not marked as mandatory.
- 2012-04-13 Fixed uninitialized value problem in Kernel/Output/HTML/Layout.pm.
- 2012-04-06 Fixed bug#8348 - Wrong pop-up close behavior when no URL is given
and SessionUseCookie is set to No.
- 2012-04-06 Fixed bug#8346 - Incoming phone calls trigger NewTicket
notification, even for existing tickets.
- 2012-04-06 Fixed bug#8353 - Small typo in print CSS.
- 2012-04-06 Fixed bug#8370 - AgentTicketForward does not set pending date for pending states.
- 2012-04-05 Fixed bug#8368 - Personal queues update is not reflected in UI.
- 2012-04-03 Fixed bug#8363 - SOAP Transport can't send a value '0'.
- 2012-04-02 Added new Slovenian translation, thanks to Gorazd Zagar and Andrej Cimerlajt!
- 2012-04-02 Updated Italian translation, thanks to Massimo Bianchi!
- 2012-03-30 Fixed bug#8356 - ACLs for DynamicFields does not work on AgentTicketSearch.
- 2012-03-30 Added new config feature to limit the number of 'From' entries in
AgentTicketPhone to 1 (optional). Use the setting
'Ticket::Frontend::AgentTicketPhone::AllowMultipleFrom' if you want this.
- 2012-03-29 Fixed uninitialized value error in Kernel/System/Log.pm.
- 2012-03-29 Added caching for DynamicFieldValue entries to improve system performance.
- 2012-03-29 Fixed bug#8336 - otrs.ExportStatsToOPM.pl broken.
- 2012-03-29 Fixed bug#8349 - Caching breaks Admin frontend.
- 2012-03-26 Improved performance on MySQL databases by removing useless LOWER statements.
- 2012-03-26 Fixed bug#7877 - SMIME emails don't get parsed properly.
- 2012-03-23 Disabled error message in RemoveSessionID().
- 2012-03-23 Repaired broken cache handling in DynamicFieldList().
3.1.3 2012-03-29
- 2012-03-27 Fixed bug#8343 - Configuration of additional modules can be lost during upgrade.
- 2012-03-22 Renamed form id in AgentLinkObject.dtl to make sure it doesn't interfere with wrong CSS
- 2012-03-22 Updated Portugese translation, thanks to Rui Francisco!
- 2012-03-21 Fixed bug#8333 - Type option '-' should not be available in
ActionTicketCommon screens.
- 2012-03-20 Fixed bug#8331 - Unable to delete ticket with > 1000 articles
on Oracle database.
- 2012-03-20 Fixed bug#8335 - Cache keys are not always properly constructed.
- 2012-03-20 Dynamic fields and associated values can now be deleted in the admin area.
- 2012-03-20 Do not show the empty item in dynamic field search fields.
- 2012-03-19 Fixed an issue where DBUpdate-to-3.1.pl would die because
of certain free text or free time configuration settings.
- 2012-03-19 Fixed bug#8334 migration fails if FreeTime fields are not in use.
- 2012-03-18 Added internal cache to Kernel/System/Lock.pm to improve performance.
- 2012-03-18 Added internal cache to Kernel/System/Salutation.pm to improve performance.
- 2012-03-18 Added internal cache to Kernel/System/Type.pm to improve performance.
- 2012-03-18 Added internal cache to Kernel/System/Valid.pm to improve performance.
- 2012-03-18 Added internal cache to Kernel/System/Queue.pm to improve performance.
- 2012-03-18 Added internal cache to Kernel/System/State.pm to improve performance.
- 2012-03-18 Added internal cache to Kernel/System/Priority.pm to improve performance.
- 2012-03-18 Improved performance of Kernel/Modules/AdminPackageManager.
- 2012-03-18 Improved performance of Kernel/System/Package.pm.
- 2012-03-17 Improved performance by using SlaveDB in Dashboard if it is configured.
- 2012-03-17 Improved performance by using Digest::SHA if it is available.
- 2012-03-16 Added cache to Kernel/System/XML.pm to improve performance.
- 2012-03-16 Added cache to Kernel/System/Package.pm to improve performance.
- 2012-03-15 Fixed bug#8320 - IMAP FLAGS (\Seen \Recent) are appended to article body
by upgrading bundled Net::IMAP::Simple to version 1.2030.
- 2012-03-14 Added internal cache to user preferences backend to improve performance.
- 2012-03-14 Added internal cache to customer user preferences backend to improve performance.
- 2012-03-14 Added internal cache to queue preferences backend to improve performance.
- 2012-03-14 Added internal cache to service preferences backend to improve performance.
- 2012-03-14 Added internal cache to sla preferences backend to improve performance.
- 2012-03-09 Fixed bug#8286 - Adressbook forgets selected entries.
- 2012-03-07 Fixed bug#8297 - Selectbox for new owner causes ajax update
on every change made via keyboard.
- 2012-03-07 Updated Catalan translation, thanks to Antionio Linde!
- 2012-03-05 Fixed bug#7545 - AgentTicketBounce lacks permission checks.
3.1.2 2012-03-06
- 2012-03-01 Fixed bug#8282 - Dropdown and Multiselect Dynamic Fields without Possible values
causes errors with LayoutObject BuildSelection function.
- 2012-03-01 Fixed bug#8277 - DynamicField Values not deleted when ticket is deleted.
- 2012-02-28 Fixed bug#8274 - Dynamic Fields ACLs does not work correctly at Ticket Split.
- 2012-02-28 Improved #7526 - Fixed handling of special characters (, ), &, - within statistics.
- 2012-02-27 Fixed bug#8255 - TicketSearch in DynamicFields doesn't support ExtendedSearchCondition.
- 2012-02-25 Fixed bug#8258 - DynamicField date value is reset to NULL.
- 2012-02-23 Fixed bug#8214 - OTRS Init script on Red Hat / SUSE fails to check scheduler.
- 2012-02-23 Fixed bug#8227 - LDAP user syncronisation doesn't work.
- 2012-02-23 Fixed bug#8235 - Searching on DynamicFields, results are lost on next page.
- 2012-02-21 Fixed bug#8252 - Small typo in German translation of AgentTicketZoom.
- 2012-02-16 Fixed bug#8226 - Problem with Customized DynamicFields in TicketOverviewSmall.
- 2012-02-16 Fixed bug#8233 - DB error migrating stats on Oracle.
- 2012-02-14 Fixed bug#8224 - Admin Responses screen does not allow to filter responses.
- 2012-02-14 Fixed bug#7652 - OpenSearch providers are served with wrong mime type.
Follow-up fix.
- 2012-02-14 Fixed bug#8140 - Shortcut for creating new e-mail ticket doesn't work.
The hotkey for "new email ticket" was changed from e to m to avoid a collision.
- 2012-02-14 Fixed bug#8144 - Typo and improved logging in GenericAgent.pm.
- 2012-02-14 Fixed bug#8183 - Canceling AgentTicketCompose on an unlocked ticket generates
ChallengeToken error.
- 2012-02-13 Fixed bug#8219 - TicketCreate and TicketUpdate GI ticket operations requires a valid
CustomerUser.
- 2012-02-13 Fixed bug#8201 - Popup in browser always open on leftmost display when using
dual monitor setup.
- 2012-02-13 Fixed bug#8202 - Kernel::System::JSON->Decode() dies when providing malformed JSON.
- 2012-02-13 Fixed bug#8211 - Typos in Labels: DYNAMICFILED.
- 2012-02-09 Fixed bug#7109 - Statistics error when PDF support is not active.
3.1.1 2012-02-14
- 2012-02-09 Fixed bug#8184 - Uninstall and upgrade fails if file in package can't be removed.
- 2012-02-09 Fixed bug#8199 - Linked tickets open only in tabs.
- 2012-02-03 Fixed bug#8148 - Wrong presentation of queue structure in CustomerTicketMessage.
- 2012-02-03 Fixed bug#8137 - Issues with Owner list refresh when selecting a new Owner.
- 2012-02-03 Fixed bug#8180 - bin/otrs.LoaderCache.pl exit code is wrong.
3.1.0.rc1 2012-02-07
- 2012-02-03 Fixed bug#8171 - Table rows have different heights.
- 2012-02-02 Fixed bug#7937 - HTMLUtils.pm ignore to much of e-mail source code.
- 2012-02-02 Fixed bug#7972 - Some mails may not present HTML part when using rich viewing.
- 2012-02-02 Fixed bug#8179 - DynamicField backend DateTime renders timestamps with seconds.
- 2012-01-31 Fixed bug#8163 - Ticket / Article title can't be copied if value is too long.
- 2012-01-31 Fixed bug#8161 - History hover broken - missing title attribute.
- 2012-01-30 Fixed bug#8147 - Possible values for queues not being considered in ACLs.
- 2012-01-30 Fixed bug#8021 - Creating new Dynamic Field is not adding the field name
to the X-OTRS header lists configuration for the PostMaster filters.
- 2012-01-27 Fixed bug#8145 - TicketFreeTime entries in search profiles don't get updated.
- 2012-01-27 Fixed bug#2820 - Wide character in Syslog message causes Perl crash on utf8 systems.
3.1.0.beta5 2012-01-31
- 2012-01-25 Fixed bug#7890 - Changed wording of config setting for RFC 5321 compliance.
- 2012-01-24 Fixed bug#8068 - Corrected field & DynamicField preselection on TicketSplit.
- 2012-01-24 Fixed bug#8115 - Richtext editor not show in customer interface after switching
to Catalan frontend language.
- 2012-01-23 Fixed bug#7994 - ACL: action-restrictions not possible for all ticket actions.
- 2012-01-23 Fixed bug#7984 - Unable to select the output format of statistics.
- 2012-01-23 Fixed bug#8136 - Browser Time Detection and time zone UTC generates warning in
web server error log.
- 2012-01-23 Fixed bug#8132 - Browser version message misleading when 'compatibility mode'
is enabled in Internet Explorer.
- 2012-01-23 Fixed bug#7916 - Address Book doesn't work correctly.
- 2012-01-23 Fixed bug#8019 - Ticket customer info widget has unneeded scroll bars.
- 2012-01-23 Fixed bug#8066 - TicketAcl with empy possible List for DynamicFields crashes.
- 2012-01-20 Fixed bug#7495 - Cursor stands still in editor in IE 9.
- 2012-01-20 Fixed bug#8129 - Ticket Unwatch may lead to errorscreen.
- 2012-01-20 Updated Finnish translation file, thanks to Mikko Hynninen!
- 2012-01-17 Fixed bug#8117 - Can't create ticket for newly created customer user.
- 2012-01-16 Fixed bug#8094 - Typo In Ticket.pm.
- 2012-01-16 Creation of QueueObject was not possible because of missing EncodeObject in CustomerUserGenericTicket.pm.
3.1.0.beta4 2012-01-17
- 2012-01-12 Fixed bug#8107 - Ticket state is not set as default on ticket edit screens.
- 2012-01-12 Fixed bug#8105 - Changing Priority does not update all relevant SysConfig fields.
- 2012-01-11 Dramatically improved HTML rendering performance for pages with a large
amount of data, thanks to Stefan Bedorf!
- 2012-01-11 Fixed bug#8103 - Edit screens does not get Dynamic Field values from selected ticket.
- 2012-01-11 Fixed bug#8070 - Configured year ranges do not apply for date DynamicFields.
- 2012-01-11 Updated CPAN module YAML to version 0.78.
- 2012-01-11 Updated CPAN module Net::IMAP::Simple to version 1.20271.
- 2012-01-11 Updated CPAN module LWP::UserAgent to version 6.03.
- 2012-01-11 Updated CPAN module Digest::SHA::PurePerl to version 5.70.
- 2012-01-11 Updated CPAN module CGI to version 3.59.
- 2012-01-10 Fixed bug#8095 - Dashboard ticket list does not support DynamicFields.
- 2012-01-10 Ticket search and ticket link should require at least one search parameter.
- 2012-01-09 Improved consistency of ChallengeToken checks in the agent and admin interface.
- 2012-01-03 Updated Serbian translation, thanks to Milorad Jovanovic!
- 2011-12-23 Fixed bug#8052 - ACLs code is called even when there is no defined ACL or ACL module.
- 2011-12-23 Fixed bug#8037 - Registration screen in web installer produces HTTP 500 error.
- 2011-12-22 Fixed bug#7947 - Service list can be made useless with simple ACL and/or disabling
services.
- 2011-12-22 Fixed bug#8049 - TicketFreeText X-headers should not exist on new installations.
- 2011-12-22 Fixed bug#8043 - TicketSplit does not use default ACLs from parent.
- 2011-12-21 Fixed bug#8044 - TicketACL does not get dynamic fields as ticket attributes always.
- 2011-12-21 Fixed bug#8039 - SysConfig writes files in a non-atomic way.
- 2011-12-20 Fixed bug#4239 - Include ticket number in toolbar fulltext search.
- 2011-12-20 Fixed bug#7955 - Customer identity is not displayed on Customer Interface.
- 2011-12-20 Fixed bug#8035 - SOAP interface does not allow to create/update
CustomerCompany records.
- 2011-12-20 Fixed bug#8027 - Duplicated slash in cache subdirectory names.
- 2011-12-20 Make sure the customer is being returned to ticket search result after using
'back' link from a ticket he has reached from the search result page.
- 2011-12-19 Fixed bug#7666 - Queue Preferences potentially slow.
- 2011-12-19 Updated Polish translation file, thanks to Pawel!
- 2011-12-16 Fixed Lithuanian language file encoding.
- 2011-12-16 Added OTRS 2.4-style article colors to the article list in AgentTicketZoom.
This is disabled by default, enable 'Ticket::UseArticleColors' in SysConfig to use it.
3.1.0.beta3 2011-12-20
- 2011-12-15 Fixed bug#8012 - Confusing dashboard filter names.
- 2011-12-14 Fixed bug#8000 - Queues are translated if are displayed in list-style.
- 2011-12-13 Added feature bug#7893 - Customer Info in TicketZoom can now also list open tickets
based on CustomerUserLogin rather than CustomerID, and can list closed tickets as well.
- 2011-12-13 Fixed bug#8020 - Queue list in new move window has the current queue enabled.
- 2011-12-13 Fixed bug#8017 - After first AJAXUpdate call, MultiSelect DynamicFields gets empty.
- 2011-12-13 Fixed bug#7999 - Uncheck all services for a customer doesn't work.
- 2011-12-13 Fixed bug#7005 - JavaScript Init function is executed more than once in TicketZoom.
- 2011-12-13 Fixed bug#7020 - Error in MySQL Syntax when CustomerID contains special characters.
- 2011-12-12 Improved #7526 - Automatic TicketSearch for special characters (, ), &, - fails.
- 2011-12-12 Fixed bug#8009 - Statistic overview does not show the statistic object name
for static statistics.
- 2011-12-12 Changed the default behaviour of TicketGet() and ArticleGet() to NOT return the
dynamic field values for performance reasons. If you need them, pass DynamicFields => 1.
- 2011-12-09 Fixed bug#7014 - Inline article gets bigger than Ticket::Frontend::HTMLArticleHeightMax.
- 2011-12-09 Removed compatibility modules AgentTicketMailbox and CustomerZoom
(these only performed redirects to newer screens).
- 2011-12-09 Fixed bug#7997 - Fetching mail via AdminMailAccount does not work.
- 2011-12-09 Fixed bug#7991 - Locale::Codes is not bundled in 3.1.0beta2 tarball, breaking Customer Cumpany
screen.
- 2011-12-09 Fixed bug#7995 - Previous owner is missing in AgentTicketMove.
- 2011-12-09 Updated Japanese Translation, thanks to Kaoru Hayama!
- 2011-12-08 A bug related to oracle made database updates necessary ON ALL PLATFORMS when upgrading from beta1 or beta2.
Please see the UPGRADING file for details.
- 2011-12-07 Fixed bug#7959 - Problem when entering a customer in the autocomplete field in AgentTicketPhone.
- 2011-12-07 Fixed bug#7976 - Add Event Trigger Asynchronous not correctly displayed in Event Triggers Table.
- 2011-12-06 Fixed bug#7981 - Stats sum on X axis does not display total if the total is zero.
- 2011-12-06 Fixed bug#4740 - HTTP header in Redirect is not syntactically correct.
- 2011-12-06 Fixed bug#5253 - User preferences are updated when displaying an overview.
- 2011-12-05 Fixed bug#5356 - TicketFreeText (now Dynamic Fields) containing domain name - causes
Agent interface issues
- 2011-12-05 Fixed bug#3334 - FreeFields (now Dynamic Fields) with content "0" aren't displayed
within TicketZoom view
- 2011-12-05 Fixed bug#4032 - TicketFreeText (now Dynamic Fields)- DefaultSelection does not work
for AgentTicketForward
- 2011-12-05 Fixed bug#7923 - Free field value not correctly migrated error on DBUpdate-to-3.1.pl.
- 2011-12-05 Fixed bug#7975 - Wrong Type parameter is sent on Dynamic Fields ACLs.
- 2011-12-05 Fixed bug#7968 - DynamicField empty value "-" disappears on AJAX reload.
- 2011-12-05 Fixed bug#3544 - Don't show link to AgentTicketCustomer if agent does not have
permissions.
- 2011-12-05 Fixed bug#7900 - DefaultQueue does not preselect queue in CustomerTicketMessage.
- 2011-12-05 Fixed bug#7184 - Service catalog is not useable with sophisticated amount of entries.
- 2011-12-05 Fixed bug#7864 - Inconsequent wrapping of text causes ugly notifications.
- 2011-12-05 Fixed bug#7967 - Misleading comment on DF Dropdown setup.
- 2011-12-05 Fixed bug#7966 - Little german translation enhancement.
- 2011-12-02 Fixed bug#5437 - Reload of TicketFreeTexFields (now DynamicFields) (for ACL).
- 2011-12-02 Fixed bug#7056 - AgentTicketMove.pm does not handle TicketFreeText
(now DynamicFields) correctly.
- 2011-12-02 Fixed bug#7442 - Dashboard permission check for multiple Groups only
tests first group.
- 2011-12-02 Fixed bug#4548 - 'Ajax overwrites OnChange' in BuildSelection().
3.1.0.beta2 2011-12-06
- 2011-11-30 Fixed bug#6715 - Setting CustomerID with otrs.AddCustomerUser.pl.
- 2011-11-29 Fixed bug#7719 - Agent login page does not offer user to save password
with Firefox browser.
- 2011-11-29 Fixed bug#4957 - Password Change dialog misses "Current Password" option.
- 2011-11-29 Show Article Creator in article view, similar to Idea#378.
- 2011-11-28 Updated CPAN module Apache::DBI to version 1.11.
- 2011-11-28 Updated CPAN module Mozilla::CA to version 20111025.
- 2011-11-26 Added ReferenceData object that provides ISO-3166 country codes.
Could be extend to contain other data later.
- 2011-11-23 Fixed bug#7926 - AJAX refresh does not work on some fields.
- 2011-11-24 Fixed bug#7931 - Operations and Invokers can't be deleted from web service if the
Controller is not present or not registered.
- 2011-11-23 Fixed bug#7921 - Running DBUpdate-to-3.1-post.mssql.sql on Microsoft SQL Server
generates errors.
- 2011-11-23 Added Idea#378 - Show ticket creator in zoom view.
- 2011-11-23 Fixed bug#6139 - Hide current queue in queue move dialog in AgentTicketZoom.
- 2011-11-23 Fixed bug#6365 - AdminMailAccount Queue field should be hidden or disabled if Dispatching
is set to 'By Mail'.
- 2011-11-23 Fixed bug#7930 - Depreciation warnings in error log when running OTRS on
Perl 5.14.
- 2011-11-21 Fixed bug#7914 - DynamicField value Storage on AgentTicketActionCommon.pm and
AgentTicketPhoneCommon.pm.
- 2011-11-21 Fixed bug#7923 - Free field value not correctly migrated error on DBUpdate-to-3.1.pl.
- 2011-11-21 Fixed bug#3804 - Stats in Bar or Pie chart formats don't display non-
ascii characters correctly.
- 2011-11-21 Fixed bug#7920 - New ACL mechanism does not update Ticket{StateType} when a State
or StateID is given.