inactive_approvers

ServiceNow Inactive Approvers

What It Does

This policy template reports any approval users in ServiceNow that have not approved any request for a user-specified number of days. Optionally, this report can be emailed.

How It Works

The ServiceNow Table API is used with appropriate API calls to retrieve information on users and roles and their approval history.

Input Parameters

• Email Addresses - Email addresses of the recipients you wish to notify
• ServiceNow Instance Name - Name of the instance in your ServiceNow domain. For example, myinstance if your ServiceNow domain is myinstance.service-now.com.
• ServiceNow Roles - ServiceNow roles assigned to approval users.
• Approval Action Threshold (Days) - Number of days without an approval action executed in ServiceNow to report a user.

Policy Actions

• Send an email report

Prerequisites

This Policy Template uses Credentials for authenticating to datasources -- in order to apply this policy you must have a Credential registered in the system that is compatible with this policy. If there are no Credentials listed when you apply the policy, please contact your Flexera Org Admin and ask them to register a Credential that is compatible with this policy. The information below should be consulted when creating the credential(s).

• ServiceNow Credential (provider=servicenow) which has the following permissions:

  • user_admin

• Flexera Credential (provider=flexera) which has the following roles:

  • billing_center_viewer

The Provider-Specific Credentials page in the docs has detailed instructions for setting up Credentials for the most common providers.

Supported Clouds

• ServiceNow

Cost

This policy template does not incur any cloud costs.