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After updating the Windows app ALL codes are gone!! #4101

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Trustwbc opened this issue Nov 19, 2024 · 10 comments
Closed

After updating the Windows app ALL codes are gone!! #4101

Trustwbc opened this issue Nov 19, 2024 · 10 comments
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@Trustwbc
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Description

I was offered an update within the Windows app, which I installed from Github. Through my seed phrase I am logged back into my account, I see that my email address is displayed, but... ALL 2FA codes are gone!!! HELP

Version

4.1.0

What product are you using?

Ente Auth

What platform are you using?

Desktop - Windows

@bithack3r
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Same thing with me. Just updated and relaunched the app to see it's empty and asking me to add first account.
Windows 10

@Trustwbc
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That shouldn't happen, it should be synchronized through the account, right?!

@MightyGadget
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I have the same problem. Thankfully, I have the mobile app installed, so I was able to export my code as a backup measure.

@wbonbon
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wbonbon commented Nov 20, 2024

same, for some reason it didn't sync automatically.
I tried logout and re-login, synced.

@DrWheelicus
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I also updated yesterday, and the same thing happened. This is extremely frustrating!

@prateekmedia
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You can logout and login to resync the codes. This issue is due to the migration that's happening and maybe it went unsuccessful.

@prateekmedia
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Also can you confirm that were you using a stable release before or beta version?

@wbonbon
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wbonbon commented Nov 21, 2024

I checked the installer I downloaded previously and the file name was ente-auth-v4.0.3-beta.5-installer.exe
It's a beta version.

@Trustwbc
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Logoff and login after Update solved the Problem! Thanks a lot!

@prateekmedia
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prateekmedia commented Nov 22, 2024

NOTE: Those still facing issues and have not login, logout to fix it already can use the following version:

ente-auth-v4.1.1-nightly.1-installer.zip

It will migrate the codes, as migration of codes failed for people using v4.0.3 beta 5 earlier.

Those who want to verify the SHA of the exe inside the zip can refer to this:
sha256sum-windows.txt

@ua741 ua741 mentioned this issue Nov 26, 2024
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