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[BUG] MQTTX Desktop UI hung on launch with Windows 11 ARM64 (surface laptop 7) #1803

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oising opened this issue Nov 12, 2024 · 3 comments
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bug Something isn't working desktop MQTTX Desktop help wanted Extra attention is needed Windows
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@oising
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oising commented Nov 12, 2024

What did I do

I installed v1.11.0 and launched the app.

What happened

Desktop opens and hangs continually on this view:

image

note: The logo is actually spinning/animating, but the screen remains like this (waited ten minutes, rebooted, tried again with same result)

process tree looks like this:

image

All seem to be in a wait state for userrequest according to procexp.

Expected

desktop app should work :)

Environment

  • windows 11 on arm64 (surface laptop 7)
  • win build 24h2/26100

More detail

More detail include log information or screenshot

@oising oising added the bug Something isn't working label Nov 12, 2024
@github-project-automation github-project-automation bot moved this to Backlog in MQTTX Nov 12, 2024
@oising oising changed the title MQTTX Desktop UI hung on launch with Windows 11 ARM64 (surface laptop 7) [BUG] MQTTX Desktop UI hung on launch with Windows 11 ARM64 (surface laptop 7) Nov 12, 2024
@ysfscream ysfscream added desktop MQTTX Desktop Windows labels Nov 14, 2024
@ysfscream ysfscream self-assigned this Nov 14, 2024
@ysfscream ysfscream added this to the v1.11.1 milestone Nov 14, 2024
@ysfscream
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Hi, I haven't encountered this issue before. Could you please provide some logs so we can investigate further? You can find instructions on how to retrieve logs here: https://mqttx.app/docs/advanced#logs

@ysfscream ysfscream added the help wanted Extra attention is needed label Nov 14, 2024
@oising
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oising commented Nov 14, 2024

Hi, I haven't encountered this issue before. Could you please provide some logs so we can investigate further? You can find instructions on how to retrieve logs here: mqttx.app/docs/advanced#logs

Folder is empty.

@roccoder
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roccoder commented Nov 15, 2024

It's the same with my surface pro 11, hangs on splashscreen. Logo is rotating waiting for something but never shows the main screen, it just stucks on boot. With x64 version everything is working correctly

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Labels
bug Something isn't working desktop MQTTX Desktop help wanted Extra attention is needed Windows
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