Unsubscribe link/header

[jjfine]

Issue by najati from Friday Mar 30, 2012 at 20:36 GMT
Originally opened as https://github.com/cyrusinnovation/ListList/issues/12

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http://en.wikipedia.org/wiki/CAN-SPAM_Act_of_2003

[jjfine]

Comment by Trevoke from Tuesday Jun 26, 2012 at 18:02 GMT

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This is potentially tricky.
Say we have lists A, and B with the following users:
A => X, Y
B => Y, Z

If the email is sent to A and B, then:
X and Z are a simple a case
Y will receive an email.. Should it have one unsubscribe link? Both? Does that mean that we should be sending one email per list instead, so we can properly have one unsubscribe link?

Or should we just add a simple line at the end, saying "visit cyruslists.com" to unsubscribe?

[jjfine]

Comment by Trevoke from Tuesday Jun 26, 2012 at 18:06 GMT

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ping @pinfieldharm

[jjfine]

Comment by pinfieldharm from Tuesday Jun 26, 2012 at 18:29 GMT

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This only should apply to users who are not in @cyrusinnovation.com. It would be good to not show anything for internal users.

According to the wikipedia page, you can comply with CAN-SPAM by responding to unsubscribe requests within 10 days. So, I'd say put an email address in the bottom where unsubscribe requests can be sent, and then handle it manually for now.

[jjfine]

Comment by Trevoke from Tuesday Jun 26, 2012 at 19:40 GMT

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What happens if an external user is on two lists who received the same email?

[jjfine]

Comment by pinfieldharm from Tuesday Jun 26, 2012 at 19:41 GMT

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The administrator figures it out in such cases.

[jjfine]

Comment by Trevoke from Tuesday Jun 26, 2012 at 19:43 GMT

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What do you think of text like this:

This email was sent to the following lists: [x, y, z]. To unsubscribe, please (send us an email)[this is a link to sending an email] and put the name of the list from which you wish to unsubscribe in the body.

[jjfine]

Comment by Trevoke from Tuesday Jun 26, 2012 at 19:44 GMT

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Or is that too complicated and should I just say "To unsubscribe, send us an email" .. And let the communication, if necessary, happen afterwards?

[jjfine]

Comment by pinfieldharm from Tuesday Jun 26, 2012 at 19:49 GMT

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I'd go with the "To unsubscribe, send us an email" version. Mostly because this is a very rare event, and I imagine we may try to support external users differently in the future.

[jjfine]

Comment by jessechen from Thursday Sep 19, 2013 at 19:52 GMT

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This sounds like an important issue to address when making this useful to other organizations. I agree with Paul and Aldric's conclusion that a static footer added to external emails with a manual unsubscribe is a good first step.