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Latest software version keeps crashing. #1418

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gevans3 opened this issue Jan 27, 2024 · 3 comments
Closed

Latest software version keeps crashing. #1418

gevans3 opened this issue Jan 27, 2024 · 3 comments

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@gevans3
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gevans3 commented Jan 27, 2024

Artisan crashes out mid roast about every other roast causing me to have to emergency dump my beans, re-start the software, reconnect to the Hot Top, reset the roast and essentially pick up where I left off with what amounts to a heat soak. The problem is, it renders the profile for that particular roast unusable. I can manually roast to the parameters of my background roast and get close, but doing it twice in a row this morning with $200 worth of Gesha greens is not the way to endear yourself to users. Artisan 2.8.4 running on a MacBook Air, Sonoma 14.0. Too busy trying to salvage the roast to think about a screen grab but I will do so next time. Hot Top shuts disconnects and goes into standby and Artisan needs to be re launched and re connected at which point I a launch a new roast that I manage essentially manually based on bean temp and my background telemetry.

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Setup (please complete the following information):

  • Artisan Version [e.g. v2.4.4]:
  • Artisan Build (number in brackets shown in the about box) [e.g. 97e6dec]:
  • Platform (Mac/Windows/Linux + OS version) [e.g. macOS 10.15.3]:
  • Connected devices or roasting machine [e.g. Probatone 5]:

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Please attach your current Artisan settings file (as exported via menu Help >> Save Settings as *.aset) file.
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@MAKOMO
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MAKOMO commented Jan 27, 2024

Why not use the latest version of Artisan which comes with a fully rewritten Hottop communication layer? Note that your description points to a problem with your physical connection between Artisan and your PC very much like described in Issue #1257, not a software problem. Thus even with an updated Artisan version you might observe the very same behavior. Try to use short USB wires in combination with ferrite coils and move to an environment without much electromagnetic noise (no lamps and other electric switching devices). The malfunction is most likely all about bad hardware design.

@gevans3
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gevans3 commented Jan 27, 2024 via email

@MAKOMO MAKOMO closed this as completed Jan 27, 2024
@gevans3
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gevans3 commented Jan 27, 2024 via email

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