NO CHARGE Mark After Hit Charge

[ljmreal]

Hi there,

Need help, when I hit Charge. It showed no Charge. But the real problem, I don't see my BT progression. I can see the graphs of ROR, RORET, and ET.. I almost practically I am roasting blind on the most important graph.

But after the whole roast the BT shows up on the Artisan Viewer. If you use same roast recording as a background profile, it shows the BT.

I used my other notebook pc, it records and shows the BT during roasting.

Hoping to hear from you.

Lyndon

[poundy]

So, unless there's a screenshot or picture of the event, my first comment would be that there's not enough to try to track down what the behaviour might be. It's clear that the recording was running, but perhaps you were looking at the Artisan Viewer window instead? I've seen situations where as my first roast of the day Artisan has loaded an old profile into Viewer, and it's been in front of the active roasting window.

The simplest way (for you) to investigate this further is simply try to reproduce this, without actually roasting any coffee. Prove it happens again repeatably, and capture it happening in video from your phone

Then, show us all your evidence. Including supplying your config of the "working" and "failing" PCs

[ljmreal]

Hi Poundy,

Please find uploaded screen shots..I am new in the forum..So I am not sure how to upload some image files.

Many thanks for your reply. Looking forward..

[poundy]

you got the upload of these two screenshots right, great !

now, what are we looking at?

Clearly these just look like profiles - because they are. The Artisan Viewer window looks like you've adjusted something (the asterisk telling there's an unsaved change) and the main Artisan window has no pending save - but both are showing the same file that's just been loaded. First up, an unsaved edit will cause issues with some actions (like auto open in Viewer at end of roast), so make sure you clean that up and then exit both Artisan and Viewer to ensure the state is flushed correctly. I also assume these images are not "as it happened" footage but you've gone back to try to demonstrate what it looked like. Unfortunately, that's not going to be that helpful... What I really need you to do is to be able to demonstrate how you, and therefor we, can reproduce this fault now, or if this was just one-off issue to ignore. If you can't reproduce it, then it's not actionable. If you can repro it, it can be explored, someone else can try to repro it with your settings etc to help isolate what is going on.

But... I note you're only using v2.6.0. Version 2.8.2 is the current released version, see https://github.com/artisan-roaster-scope/artisan/releases. We can't really do any sensible troubleshooting on this old version, the code has moved on, please update your install to use the latest, and then try to reproduce the issue (I'd say before upgrade, test if you can or can't repro it again, then test to see if that repro still works on the latest version). This behaviour you're seeing could have actually been a weird bug that has been evident for some situation - I can't recall it, but again, no point troubleshooting, just jump forward and work on the latest codebase.

The last point I made was that your settings on the two PCs will be important to compare. Please save a copy of each of them, named appropriately so we can know working and not-working, and add a ".txt" extension on the end and then drag and drop the two txt files onto a reply here.

But first and foremost, if you can't repro this, we can't, and there's no point investigating deeper, chasing a ghost. Let us know if you can repro it, then move to 2.8.2 and test again.

[poundy]

I've just noted ONE thing here. This particular trace MAY just have a problem that there's no lead in data and the formula that puts a CHARGE label on the graph is pushed too far left on Artisan but not on Viewer. Look at the data and confirm if a CHARGE event was registered. Ine thing I would say is that whatever your practice, you should always have lead-in data recorded. That means, for me, I always try to turn Artisan into ON mode at least 20 secs before charge to get a good 5+ data points active. But that doesn't go any way to explain why BT trace wouldn't have happened....

[ljmreal]

Hi There, Actually, it was 2.8 version when this happened. But my other laptop has the 2.6 version.. I tried to put back to 2.6 if it will solve the problem, but that is not the case. So what is your recommendation? Kind regards, Lyndon

…

On Wed, Mar 8, 2023, 12:07 PM poundy ***@***.***> wrote: you got the upload of these two screenshots right, great ! now, what are we looking at? Clearly these just look like profiles - because they are. The Artisan Viewer window looks like you've adjusted something (the asterisk telling there's an unsaved change) and the main Artisan window has no pending save - but both are showing the same file that's just been loaded. First up, an unsaved edit will cause issues with some actions (like auto open in Viewer at end of roast), so make sure you clean that up and then exit both Artisan and Viewer to ensure the state is flushed correctly. I also assume these images are not "as it happened" footage but you've gone back to try to demonstrate what it looked like. Unfortunately, that's not going to be that helpful... What I really need you to do is to be able to demonstrate how you, and therefor we, can reproduce this fault now, or if this was just one-off issue to ignore. If you can't reproduce it, then it's not actionable. If you can repro it, it can be explored, someone else can try to repro it with your settings etc to help isolate what is going on. But... I note you're only using v2.6.0. Version 2.8.2 is the current released version, see https://github.com/artisan-roaster-scope/artisan/releases. We can't really do any sensible troubleshooting on this old version, the code has moved on, please update your install to use the latest, and then try to reproduce the issue (I'd say before upgrade, test if you can or can't repro it again, then test to see if that repro still works on the latest version). This behaviour you're seeing could have actually been a weird bug that has been evident for some situation - I can't recall it, but again, no point troubleshooting, just jump forward and work on the latest codebase. The last point I made was that your settings on the two PCs will be important to compare. Please save a copy of each of them, named appropriately so we can know working and not-working, and add a ".txt" extension on the end and then drag and drop the two txt files onto a reply here. But first and foremost, if you can't repro this, we can't, and there's no point investigating deeper, chasing a ghost. Let us know if you can repro it, then move to 2.8.2 and test again. — Reply to this email directly, view it on GitHub <#1121 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AUNYUOKJPFTMORDY3MEZXNDW3AAXBANCNFSM6AAAAAAVTEQIIQ> . You are receiving this because you authored the thread.Message ID: <artisan-roaster-scope/artisan/repo-discussions/1121/comments/5236587@ github.com>

[MAKOMO]

Looking again at the screenshots above I think his issue is different from yours Nico. In his second (Artisan 2.6) screenshot you see that the BT is missing from the legend. This tells me that the BT flag is not ticked under Curves. If it would be clicked it would show the BT entry also in the legend. If the BT is hidden, event annotations are not drawn.

@bigl00z3 : Your issue is clearly a bug and I am investigating based on your information.

[ljmreal]

Hi Marko,

What I am wondering is even if you click the CHARGE bottom, the Event Annotation of CHARGE is not shown on the graph. But I believe the BT reminds hidden, cause it shows on the BT graph is shown later in the VIEWER.

My Curves has both ET and BT ticked. I will try to do a few roast today. And send you the profile.txt . Now my notebook pc is with 2.8.2 version (originally running at 2.8 version)

[roasterdave]

Lyndon, be sure to follow Marko's instructions to verify the BT curve is checked in Artisan before you start recording. The Viewer's settings are completely independent.

Because CHARGE is shown on the BT curve, so if the BT curve is not displayed the CHARGE event will not be displayed either. CHARGE will be recorded in your profile regardless. You can see this in your screenshot from the Viewer.

[ljmreal]

many thanks for your assistance. Grateful indeed.

I was looking at curves but not under the config>>devices which I seldom go into.

It is working now.

[poundy]

I would just like to point out that much earlier I requested you provide us the config files.

The last point I made was that your settings on the two PCs will be important to compare. Please save a copy of each of them, named appropriately so we can know working and not-working, and add a ".txt" extension on the end and then drag and drop the two txt files onto a reply here.

Now, I would also like to remind you that Artisan is operated on a donation basis. If you're using it commercially to produce your coffee, it would be good karma to ensure you have made a donation to help support the work the team do.

[ljmreal]

Hi Marko, Please find attached screenshots and profile log. It just don't show the Charge, DE, FC annotation on the Artisan Screen.. Even if I hit Charge, the App does not show it Live during roasting. I am relying on the ROR and ET. I would be glad to receive your help. Meantime, I will be using my other work notebook Pc to do my next roast. Best regards, Lyndon Realubit [image: Brz SaoPao Viewer.png]

…

On Thu, 9 Mar 2023 at 07:49, Dave Baxter ***@***.***> wrote: Lyndon, be sure to follow Marko's instructions to verify the BT curve is checked in Artisan before you start recording. The Viewer's settings are completely independent. Because CHARGE is shown on the BT curve, so if the BT curve is not displayed the CHARGE event will not be displayed either. CHARGE will be recorded in your profile regardless. You can see this in your screenshot from the Viewer. — Reply to this email directly, view it on GitHub <#1121 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AUNYUONCD57VKWAUW5BXVS3W3ELG7ANCNFSM6AAAAAAVTEQIIQ> . You are receiving this because you were mentioned.Message ID: <artisan-roaster-scope/artisan/repo-discussions/1121/comments/5247670@ github.com>

[MAKOMO]

Dear @ljmreal,

nothing attached to your message. Note that you need to go to the Web page with the discussion here on Github and do a drag-and-drop. Note further that I need both files, the profile as .alog Artisan profile (renamed to end in .txt before drag-and-drop) as well as your Artisan settings file as artisan-settings.aset.txt (again renamed to end in .txt otherwise the drag-and-drop does not work). You can export your settings via menu Help >> Save Settings to a file artisan-settings.aset.

[ljmreal]

23-03-09_1051 Brz SnPao 9 Mar 23.txt

BSC05 artisan-settings.txt

Please find attached renamed alog as .txt and artisan-settings.txt

Thanks.

[roasterdave]

Please find attached renamed alog as .txt and artisan-settings.txt

The settings file you posted has BT unchecked, so BT does not display. As Marko suggested earlier here simply go to Config>> Devices>> ET/BT tab and check the box for BT.
Done. The BT curve will display when you are roasting.

[MAKOMO]

Thanks for uploading those two files. As I expected, the BT curve is just hidden. Just click on the BT LCD (the one directly below the timer LCD in the upper right corner) to show that curve again. Alternatively you can go to the Device Assignment dialog, first tab ET/BT and tick the BT flag.

[ljmreal]

Please find events recorded Live during roasting. NO Charge event, No DE, No FC.

But you know at the background the event was recorded. Because it shows on the upper left of the screen. Event Recorded (Time, Temp , and if it FC )

Looking forward to hearing from you guys.

Lyndon

[ljmreal]

Hi Marko, I have noticed once I hit Charge. The bottom says grey.. And you can't undo it if you want the change the start of your Charge.. Which I can do before. Same goes with DE and FC, Drop. It just stays like that. Best regards, Lyndon On Thu, Mar 9, 2023, 11:35 AM Lyndon Joseph Realubit ***@***.***> wrote:

…

Hi Marko, Please find attached screenshots and profile log. It just don't show the Charge, DE, FC annotation on the Artisan Screen.. Even if I hit Charge, the App does not show it Live during roasting. I am relying on the ROR and ET. I would be glad to receive your help. Meantime, I will be using my other work notebook Pc to do my next roast. Best regards, Lyndon Realubit [image: Brz SaoPao Viewer.png] On Thu, 9 Mar 2023 at 07:49, Dave Baxter ***@***.***> wrote: > Lyndon, be sure to follow Marko's instructions to verify the BT curve is > checked in Artisan before you start recording. The Viewer's settings are > completely independent. > > Because CHARGE is shown on the BT curve, so if the BT curve is not > displayed the CHARGE event will not be displayed either. CHARGE will be > recorded in your profile regardless. You can see this in your screenshot > from the Viewer. > > — > Reply to this email directly, view it on GitHub > <#1121 (reply in thread)>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AUNYUONCD57VKWAUW5BXVS3W3ELG7ANCNFSM6AAAAAAVTEQIIQ> > . > You are receiving this because you were mentioned.Message ID: > <artisan-roaster-scope/artisan/repo-discussions/1121/comments/5247670@ > github.com> >