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1- Agent receives inbound call from thirds party number
2- Agent transfer the call to second third party number
3- Agent leaves the call
4- Audio is not working for both third party numbers
The text was updated successfully, but these errors were encountered:
async BlindTransfertoDestination(endpoint) {
/**
* Initiates a Blind transfer.
* Put Customer on hold and call third party
* Leaving customer on his own, if no agent picks call.
* Customer have to repeat the procedure
*/
try {
let contact = this.contact;
let activeConnection = await this.contact.getActiveInitialConnection();
let holdResp = await this.putConnectionOnHold(activeConnection);
if (holdResp.status === "success") {
let resp = await this.addConnectionForTransfer(contact, endpoint);
if (resp.status === "success") {
// await ContactService.self.endAgentConnection();
this.pendingTransfer = true;
}
}
}
catch (ex) {
let activeConnection = this.contact.getActiveInitialConnection();
if (!activeConnection) return;
await this.resumeConnection(activeConnection);
throw new Error('transfer fails');
}
}
waqar2418
changed the title
In case of blind transfer to third party, audio not working is when agent gets disconnected before
In case of blind transfer to third party, audio not working , when agent leaves the call before third party accepts the call
Jul 9, 2024
Steps to reproduce
1- Agent receives inbound call from thirds party number
2- Agent transfer the call to second third party number
3- Agent leaves the call
4- Audio is not working for both third party numbers
The text was updated successfully, but these errors were encountered: