[Google Chrome third party cookie deprecation] - Using Request Storage Access API to grant access to CCP Third party cookies

[jagadeeshaby]

Amazon Connect uses cookies for authentication. As part of Google's Privacy Sandbox initiative, Google Chrome has announced plans to block third-party cookies (that is, cookies passed between two top level domains). As a first step we releasing a new changes as part of 1.7.6, 2.4.10 and 2.6.4 version, this includes changes associated with Request Storage Access Browser API implementation to securely grant access to CCP third party cookies. This will allow customers to use CCP integrations even after the third party cookie deprecation.

We recommend existing customers upgrade to the latest version of the Streams API before the end of 2023. If this is not possible, you can apply a Chrome enterprise policy (CookiesAllowedForUrls or BlockThirdPartyCookies to enable third-party cookies for your Amazon Connect instance. While a viable interim solution, we recommend that customers still upgrade as soon as possible in case Google does not support this override indefinitely.

Learn more about this topic in the Amazon Connect Public Documentation which includes agent workflow changes, New storageAccess API usage, how to test the same on Chrome, customization options and more.

Starting this discussion thread to hear feedback and address open questions if any.