Staff notification > URL to ticket > _ticket_url_

[gregory-moka]

Hello,
there is an issue in the _ticket_url_ parameter on the notification template.
The displayed URL on the final email is <a href="web/#id[...]">here</a>.
It should start with a correct domain.

Example :

<p>Dear _user_name_,</p>
<p>A new support ticket has been created in a category that you follow</p>
<p>Person Name: ${object.person_name}</p>
<p>Category: ${object.category_id.name}</p>
<p>Subject: ${object.subject}</p>
<p>${object.description|safe}</p>
<p>Click <a href="_ticket_url_">here</a> to view this support ticket online</p>

[SythilTech]

Thank you for bringing this to my attention. I have released version 1.0.8 for Odoo 12 to address this issue.