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Provide easy-to-access help for beginner Robots - first pass #903

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Purchase73 opened this issue Oct 19, 2023 · 1 comment
Open

Provide easy-to-access help for beginner Robots - first pass #903

Purchase73 opened this issue Oct 19, 2023 · 1 comment

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@Purchase73
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Purchase73 commented Oct 19, 2023

Is your feature request related to a problem? Please describe.
Finding help in Robosats can be tough for beginners.

Describe the solution you'd like
Provide some more help/support/FAQ options

Describe alternatives you've considered
I looked at more complex help systems. I think at least initially just a few basic changes would make a big difference

Additional context
The current menu at top is this:
Quick-Start
Tutorials
Stats
Contribute
Blog
Magnifying glass icon, seems like it only searches the blog, which is one post

I suggest this change:
Instead of magnifying glass - a HELP link

Help page (new) would have
FAQ link (new page)
Link to currently existing Quick Start Documents (https://learn.robosats.com/docs/quick-start/)
Community link (new page)

FAQ page:
Make a page here with the 10 or so most common issues currently, with solution. (will expand this later). Make it easy for people to link to a specific issue.
Here are my initial ideas for FAQ topics:

  • What's the current status of Robosats? Is it working or is it down?
  • How do I set up telegram notifications for my robot?
  • Can I get notifications when an order is posted on RoboSats? (@RobosatsAlertBot on Telegram)
  • I'm getting the error "Lightning Routing Failed"
  • I'm stuck on the message "Attempting lightning payment"
  • I lost my robot token, is there a way to recover it?
  • Are there any special situations I should be aware with, when using Phoenix?
  • I'm getting the message "Error: Error encrypting message: Could not find valid self-signature in key XXXXXXX: Signature creation time is in the future"
  • I'm getting the message "The PGP signed cleartext message is not valid"
  • I get the message "Maker Bond unlocked", but my wallet still shows Pending
  • Are there any statistics on Robosats usage?
  • Can I use Robosats on my phone?
  • Where can I get personalized help on an order?
  • Is there a is the community chat for Robosats?
  • How does Robosats make money?
  • Which lightening wallet should I use?
  • What payment methods are supported?
  • Why should I always use a new robot, for every trade?
  • I created an order. Can I cancel it without penalty?

PLUS all the FAQ type questions that are currently under ...MORE -> Robosats Information (when on the main site, not learn.robosats.com)

Community page:
Write up the different options for community help, on Telegram, Simplex Chat, etc

Also delete the "under construction" stubs on Quick Start (Fast, Safe, lightening channels)

@Purchase73
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Depending on how this goes, I have some other ideas about some additional steps that could make learn.robosats.com more helpful. I will add them as an issue later on.

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