Viewer on extended display is white

[hardevs]

Currently running into an issue where the Viewer on the extended display is just white. It remains white screen while I'm selecting Bani on the laptop. I have reinstalled sttm multiple times on this laptop running Windows 10. It was working last week, not sure if any windows update might have caused this. Any additional pointers? How is the communication occurring between the Viewer and the main thread app? Is it through HTTP, socket or some other protocol? I'm just looking for additional pointers. I will look through Event Viewer logs later. Does STTM have any direct logs? If so, what's the path?

[saintsoldierx]

@hardevs there are no current known issues with STTM Desktop. Other Gurdwaras are running fine with Windows 10 and have had no other issues being logged. It does sound like it may be isolated to your machine.

@Gauravjeetsingh can you please help investigate.

[Rewant90]

Its an issue I am also facing when making a built from MacOs at times. Its not coming when i'm using macincloud

[hardevs]

I resolved my issue by removing Anti-Virus & Safer Web (DNS Filtering) from ReasonLabs
@saintsoldierx @Gauravjeetsingh @Rewant90

[jagmit]

Gurfateh Ji!

I can confirm and reproduce this bug from our Gurdwara laptop running on Windows 10 (Home Version 1809). We are using the latest STTM version 9.1.0 with the latest database.
The software used to work fine until very recently so this must be a regression. The laptop does not have any Anti-Virus programm installed other than the standard Microsoft Defender with default settings.

Our sewadaars are only trained on STTM hence why we can't provide any Gurbani captions right now in Diwaans. Our sangat is missing the captions a lot so we would appreciate this bug being investigated further. I'm happy to provide additional information or logs if needed. cc @saintsoldierx @Gauravjeetsingh

Observed behaviour

On launch STTM opens two windows, the second one being the full screen viewer on the external display. The window control buttons are notably absent. No matter which theme is selected the window is always all-white. Opening a shabad or switching to different pangtiyan does not have any effect on the window. When closed the window does re-open when switching to a different pangti as before, but the window will always remain all white.

[Gauravjeetsingh]

@jagmit ji, I will look into this. Also, we did release another version yesterday, 9.1.1 should be out now.

Can you please check if this issue still persists with the latest version?

[hardevs]

@jagmit veer, can you please run the following command on that same laptop? It will output a file (D:\softwarelist.txt) with a list of installed softwares. Please share that file here. You may need to adjust D:\softwarelist.txt file path in the command, in case your system doesn't have D drive, etc.

wmic /output:D:\softwarelist.txt product get name, version

[jagmit]

@hardevs Gurfateh Ji! This is the output of the command:

Output

Name                                                           Version          
Microsoft Update Health Tools                                  2.84.0.0         
Nero ControlCenter                                             11.0.16700       
Nero Burning ROM Help (CHM)                                    15.0.00021       
HP Customer Experience Enhancements                            6.0.11.1         
Nero ControlCenter Help (CHM)                                  15.0.00015       
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.23506     14.0.23506       
HP Registration Service                                        1.0.0.43         
HP Support Assistant                                           8.6.18.11        
Adobe Acrobat XI Pro                                           11.0.15          
Nero Burning ROM                                               15.0.25001       
Nero Update                                                    11.0.13300.42.0  
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.23506  14.0.23506       
Microsoft Office Professional Edition 2003                     11.0.5614.0      
Nero SharedVideoCodecs                                         1.0.15005        
Google Update Helper                                           1.3.35.441       
HP JumpStart Launch                                            1.4.485.0        
Nero Info                                                      15.1.0030        
Nero Burning Core                                              15.0.25001       
HP Audio Switch                                                1.0.154.0        
HP Support Solutions Framework                                 12.9.18.3        
HP PC Hardware Diagnostics UEFI                                7.6.2.0          
Nero Burning ROM 2014                                          15.0.05300       
Update for Windows 10 for x64-based Systems (KB5001716)        2.71.0.0         
Nero Core Components                                           11.0.24500       
HP JumpStart Bridge                                            1.4.0.485        
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23506     14.0.23506       
Prerequisite installer                                         15.0.0005        
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23506  14.0.23506       

[hardevs]

@jagmit Thanks for that list. Installed apps looks fine and shouldn't be causing any issue w/ STTM Desktop. Let's also take a look at installed Windows Updates. Please run the following command and share the output.

wmic qfe list full /format:list

@hardevs Gurfateh Ji! This is the output of the command:

Output

[jagmit]

@hardevs this is the output of wmic qfe list full /format:list :

Output

Caption=http://support.microsoft.com/?kbid=4580979
CSName=LAPTOP-LS5FQH1C
Description=Update
FixComments=
HotFixID=KB4580979
InstallDate=
InstalledBy=NT-AUTORITƒT\SYSTEM
InstalledOn=10/23/2021
Name=
ServicePackInEffect=
Status=


Caption=http://support.microsoft.com/?kbid=4465065
CSName=LAPTOP-LS5FQH1C
Description=Update
FixComments=
HotFixID=KB4465065
InstallDate=
InstalledBy=NT-AUTORITƒT\SYSTEM
InstalledOn=12/25/2019
Name=
ServicePackInEffect=
Status=


Caption=http://support.microsoft.com/?kbid=4465477
CSName=LAPTOP-LS5FQH1C
Description=Security Update
FixComments=
HotFixID=KB4465477
InstallDate=
InstalledBy=NT-AUTORITƒT\SYSTEM
InstalledOn=11/10/2018
Name=
ServicePackInEffect=
Status=


Caption=http://support.microsoft.com/?kbid=4470788
CSName=LAPTOP-LS5FQH1C
Description=Security Update
FixComments=
HotFixID=KB4470788
InstallDate=
InstalledBy=NT-AUTORITƒT\SYSTEM
InstalledOn=6/9/2019
Name=
ServicePackInEffect=
Status=


Caption=http://support.microsoft.com/?kbid=4486153
CSName=LAPTOP-LS5FQH1C
Description=Update
FixComments=
HotFixID=KB4486153
InstallDate=
InstalledBy=NT-AUTORITƒT\SYSTEM
InstalledOn=3/8/2020
Name=
ServicePackInEffect=
Status=


Caption=http://support.microsoft.com/?kbid=4486159
CSName=LAPTOP-LS5FQH1C
Description=Update
FixComments=
HotFixID=KB4486159
InstallDate=
InstalledBy=NT-AUTORITƒT\SYSTEM
InstalledOn=3/14/2020
Name=
ServicePackInEffect=
Status=