Heroic Launcher hangs on updating games, then after 15-25 minutes causes PC to freeze #4211
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bug:unconfirmed
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In the last screenshot, I manually killed the "gog-dl" process in another session, and that seemed to prevent the stuttering and freezing from happening. Screenshots 1 through 4 were in from the testing session to duplicate this problem and indeed resulted in a freeze. |
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Describe the bug
The OS being used is Zorin OS 17.2 Pro, and the graphics driver is the stable kisak-mesa for the AMD 7900 XTX. The game service being used is GOG with two drives being used for games storage; 1 mechanical HDD and 1 SATA-SSD.
On certain games, Heroic Games Launcher seems to "hang" from updating; this means there is no progress on downloading and applying the updates to the games. The Heroic Games Launcher app was still working and I was able to click into the library and other parts of the app. However, after about 15 to 25 minutes, the whole PC begins to stutter, and then completely freeze up with a 1 to 2 second sound clip looping from a youtube video playing in the background via the Vivaldi web browser. Approximately 5 minutes later after freezing up, the sound loop stops. The rig remained unusable afterwards, requiring me to turn the rig off by holding the power button and booting the rig back up.
I launched Zorin's Resource Monitor and spotted an anomally. There are 50 to 60 separate instances of "gog-dl" processes that were registered, but were inactive, except for one; this "gog-dl" process was meant for a Disco Elysium update. What was anomalous about this gog-dl was that the RAM/Memory usage was steadily increasing at a rate of 0.1 GB per 3 seconds. Once the Memory usage approached 18 GB, the rig began to stutter. After reaching 20 GB of RAM/Memory usage, the rig freezes with the sound loop of what ever was playing in the background.
This problem was repeated without any browsers running in the background, and the stuttering/freezing was still occurring once the RAM/Memory usage reached the above stated thresholds.
The problem does not occur if I turn off the "Auto-update Games" setting in HGL, but will occur if I try to update the games individually.
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Steps to reproduce
Expected behavior
System will start stuttering after 15 to 25 minutes. Afterwards, anywhere from 1 to 5 minutes, the system will freeze with a 1 to 2 second sound looping from what ever may have been playing in the background.
Screenshots
Heroic Version
Latest Stable
System Information
OS: Zorin OS 17.2 Pro (with Windows 10 Dual boot on the side)
CPU: AMD Ryzen 5950x
GPU: Asrock Taichi Radeon 7900 XTX
RAM: 32 GB DDR4 3600
DISKS: x1 500 GB NVME (Windows 10 Dual boot), x1 256 GB SATA-SSD (Zorin OS 17,2 Pro Dual boot), x1 20 TB SATA-HDD (Windows Game Storage), x1 2TB SATA-SSD (Zorin OS game storage), x1 2TB SATA-HDD (Zorin OS game storage)
Additional information
I ran the Heroic Games Launcher using the Terminal, and saw that there were 5 games needing an update through GOG (this included Disco Elysium). There are other games that seem to be problematic when installing/downloading and updating. I will list these games as soon as I find out which ones (the terminal merely displayed that there were 5 games needing updates, but did not display which games).
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