Addressing SPAM inputs on Touchpoints surveys

[BinFZheng]

Per conversation today - @ryanwoldatwork is addressing spam inputs on Touchpoints forms

• Spam issues - added inputs - getting more inputs that what form owners asked for - ex. TSA airport code
• Lock down issues -
• Add validation check on inputs based on question formats
• standardize Touchpoints outputs - account for spam (ex. thumbs up/down only output 1s, 0s, check for code snippet in open-ended question text)
• develop a SPAM score to engage FORM owners on tagging spam responses
• use SPAM score data to understand and fix issue

[ryanwoldatwork]

#1709

[ryanwoldatwork]

Spam identification and user handling / affordances

• list the many different ways spam is being marked
  • @example.com
  • known bulk spam sources
  • multiple IP submissions
• auto-mark as spam (via application logic that sets the spam_score field)
• manually-mark as spam (by a user)
• enable to view only spam responses, and mark an item as not spam
• enable a user to view non-spam responses, and market an item as spam