Not compatible with Live 10.1.5 on Windows

[sebbweb]

Thank you for this tools that seems amazing.
Unfortunately, it's not compatible with Ableton Live 10.1.5.
Any update soon ?

Thank you.
Best regards.

[mcslee]

Hi there, the software should work fine with Ableton Live 10.1.5. Maybe you can provide some details on the issue you are experiencing?

[Epemaster]

Hi!

Running Live 10.1.6 Suite and having difficulty running Envelop.

The system does not produce audio and crashes after following initial steps in apretty clear online tutorial, after enabling the bus and a few other options/effects.

I would really like to learn how to work with your software, primarily for music production innitially, and I require assistence to overcome this problem.

Kind regards

[mcslee]

Very sorry to hear about this. Is this occurring on a Mac or Windows? FYI - we unfortunately don't officially support Windows, because there seem to be crashes that occur on some users machines (in a not 100% predictable manner, some users have no issue, others get consistent crashes).

Are you able to provide more detail as to your system configuration and exactly which step in the process causes the crash to occur.

[Epemaster]

Well the crashes occure seconds after dropping the Master bus and audio panner in the tracks as in this toturial Ambisonics in Ableton Live 10 Tutorial Part 2

https://youtu.be/Ki8JEykaN9k?t=302

Do you have any sugegstions or other setup guides?

Below my system information:

OS Name Microsoft Windows 10 Pro
Version 10.0.17763 Build 17763
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name EPEMASTER
System Manufacturer TOXIC by BTO
System Model 15CL872 1060
System Type x64-based PC
System SKU TOXIC-15CL872-1060
Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2201 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. N.1.00, 21/09/2018
SMBIOS Version 3.1
Embedded Controller Version 1.33
BIOS Mode UEFI
BaseBoard Manufacturer TOXIC-BTO
BaseBoard Product 15CL872-1060
BaseBoard Version Standard
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume4
Locale Netherlands
Hardware Abstraction Layer Version = "10.0.17763.831"
User Name EPEMASTER\sande
Time Zone W. Europe Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 7.23 GB
Total Virtual Memory 20.9 GB
Available Virtual Memory 7.88 GB
Page File Space 5.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

[mcslee]

Hi Sander - unfortunately it seems you may be one of the unlucky users that gets crashes on Windows. We don't completely understand why this happens. It seems to be something to do with Max 4 Live crashing, but we've not been able to get a deep understanding of what the issue is, or why it only occurs on some Windows systems.

Very sorry about this. If you have access to another machine, you might try it on another computer/OS. Of course this may not be possible.

Very sorry about this issue, we wish we understood it better.

[mcslee]

Hi Sander - are you able to save and share an Ableton Crash Report file with us? If so, we may be able to forward it onto Ableton to investigate this issue. Please just let us know if you are able to reproduce the crash and upload the file, thank you!

[sinaly]

The same error happen to me i will share my crash report with you

[sinaly]

Ableton Crash Report 2020-01-07 150724 Live 10.1.5.zip

[Epemaster]

Wetransfer link to crash reports: https://we.tl/t-lZjsJ1tEke

…

On Fri, Jan 10, 2020 at 11:30 AM Sander Epema ***@***.***> wrote: Hi Mark, Took some time to reply, here are my crash reports as per your request. Specifically 12-19, 12-20, and 12-21 crash reports are relevant. Kind regards, Sander Epema On Tue, Jan 7, 2020 at 4:34 PM Sinaly Diarassouba < ***@***.***> wrote: > Ableton Crash Report 2020-01-07 150724 Live 10.1.5.zip > <https://github.com/EnvelopSound/EnvelopForLive/files/4031287/Ableton.Crash.Report.2020-01-07.150724.Live.10.1.5.zip> > > — > You are receiving this because you commented. > Reply to this email directly, view it on GitHub > <#62?email_source=notifications&email_token=ABISVDAMLTH2SYBXTXDUNZLQ4SOG3A5CNFSM4JSYX352YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEIJIAZA#issuecomment-571637860>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/ABISVDFOX7DV4H4OQEGZBM3Q4SOG3ANCNFSM4JSYX35Q> > . >

[mcslee]

wetransfer-7814f6.zip

Thank you! I'm just archiving the crash report files here so they'll survive after the wetransfer link expires.

[Keldarne]

Hello, really interested to know if there is plan to have official support on windows 10 machines?

[mcslee]

Unfortunately we don't have any formal plan or timeline here, as the cause of the issue is not well understood. Very sorry about this. Hoping that in a future version it may become more clear what's going on.