Attachment auto save issue in EmailCollector module

[alsoft10]

Bug

EmailCollector module can't save the attachement though IMAP fetch

When customer reply to the ticket conversation using support email with attachment, EmailCollector class can't save the attachment. Please see the attachment for more details.

Environment Version

18.0.4

Environment OS

Windows 10

Environment Web server

Apache 2.4

Environment PHP

8.1.12

Environment Database

MySQL

Environment URL(s)

No response

Expected and actual behavior

Attachment should be saved automatically with the ticket reply by the customer.

Steps to reproduce the behavior

1. Create an email collector Collect_Responses_In
2. Configure it with your IMAP email server
3. Add Operations to do by collector as the following
4. Record an event in agenda (with type Email sent or received)
5. Save attached files into object documents if a ref of an object is found into email topic.
6. Now send an emaill with attachment to the IMAP email address you are using as a reply. Not the fisrt email.

Attached files

[alsoft10]

The issue is solved!