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No email notification to customer on a New Ticket creation #598

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blakstrox opened this issue Dec 11, 2020 · 1 comment
Open

No email notification to customer on a New Ticket creation #598

blakstrox opened this issue Dec 11, 2020 · 1 comment

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@blakstrox
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This app is very good and well built. The only thing I found is there is no notification email is being sent to customers when a new ticket is created. Something like,

Your ticket is created with ID XXXX

Our Agent will attend this ticket asap.

Regards,
Handesk

Can this be done?

@BadChoice
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Yeah, that would be a nice addition

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