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Add support for native Shopware refunds #570

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chris-returnless opened this issue Oct 16, 2024 · 1 comment
Open

Add support for native Shopware refunds #570

chris-returnless opened this issue Oct 16, 2024 · 1 comment

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@chris-returnless
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chris-returnless commented Oct 16, 2024

Shopware has a commercial plan (Rise) where merchants are able to process refunds. The benefit of this feature is that you can use both the Shopware panel and the Shopware API to create refunds.

Here is the endpoint that we use:
https://shopware.stoplight.io/docs/admin-api/948f118f2363e-create-a-new-order-return-resources

In this endpoint, it's possible to issue a refund via lineItems.refundAmount. In Shopware, this refund is registered correctly. However, the Adyen integration does not seem to listen to this refund request, and therefore does not execute the refund. See screenshots attached.

Can you let us know if the Adyen integration can be made compatible with Shopware's default Refund feature?

Thanks in advance for your thoughts!

Scherm_afbeelding 2024-08-05 om 12 44 04
@adyen-integrations-support

Hello @chris-returnless,

Thank you for reaching out and suggesting the addition of compatibility with Shopware refunds for the Adyen plugin. We understand how valuable this feature could be for merchants.

Our team will review the proposal thoroughly and consider its potential future implementation. At this time, there is no specific timeline.

Best regards

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